MiaRec

MARCH 28, 2023

Are you considering scheduling a product demo to see if MiaRec’s conversation intelligence platform will meet your contact center’s needs? We’re ready to answer all your questions on how MiaRec can ensure satisfaction at every stage of the customer journey.

Customer Journeys 82

Customer Journeys Meeting Customers 82

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Gulf Coast.

Interaction 52

Interaction Banking ROI Policies 52

BirdEye

MAY 22, 2023

Scheduling appointments can be tedious and time-consuming if you do it manually. Moreover, if you forget your scheduled meetings, you could lose clients or miss out on a great opportunity to generate new business. That’s why you need an easy-to-use scheduling app to stay on top of your schedules. Who uses scheduling apps?

Self Service 98

Self Service Software System Social Media 98

Team Support

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Self Service 52

Self Service Software Knowledge Base Chatbots 52

Optimove

JANUARY 14, 2024

See what Optimove can do for you Schedule a demo with an Optimove sales executive Ready to put your customers first? Optimove helps brands grow by ensuring their marketing always starts with the customer instead of a product or service.

Customer Journeys 40

Customer Journeys Measurement Customer Insights Sales 40

Optimove

JANUARY 14, 2024

See what Optimove can do for you Schedule a demo with an Optimove sales executive Ready to put your customers first? Optimove helps brands grow by ensuring their marketing always starts with the customer instead of a product or service.

Customer Journeys 40

Customer Journeys Measurement Customer Insights Sales 40

Optimove

JANUARY 14, 2024

See what Optimove can do for you Schedule a demo with an Optimove sales executive Ready to put your customers first? Optimove helps brands grow by ensuring their marketing always starts with the customer instead of a product or service.

Customer Journeys 40

Customer Journeys Measurement Customer Insights Sales 40

Optimove

JANUARY 14, 2024

See what Optimove can do for you Schedule a demo with an Optimove sales executive Ready to put your customers first? Optimove helps brands grow by ensuring their marketing always starts with the customer instead of a product or service.

Customer Journeys 40

Customer Journeys Measurement Customer Insights Sales 40

BirdEye

NOVEMBER 9, 2022

Appointment scheduling services can help your business run more smoothly and handle everything from online bookings to reminder texts. In this blog, we’ll explore some of the ways that appointment scheduling services can make your life easier. Table of contents What are appointment scheduling services? Increased efficiency.

Software 98

Software Social Media Insurance System 98

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

Comm100

SEPTEMBER 7, 2022

Automate scheduled messages. In the case of scheduled messages, an SMS platform can either target groups based on customer data or focus on individual service outcomes. To learn more about Comm100 Outreach, contact Comm100 for a personalized demo today. The post How Are Customer Service Teams Using SMS Support?

Customer Service 130

Customer Service Consumers Loyalty Customers 130

BirdEye

NOVEMBER 7, 2022

You don’t want to spend hours on the phone scheduling and confirming appointments – and you don’t want to have to rely on your memory to keep track of all your bookings. With an appointment scheduling calendar, you can see your entire schedule at a glance, easily book appointments, and send reminders to your clients.

Tools 98

Tools CRM System Meeting 98

NobelBiz

APRIL 8, 2024

For more information or to schedule a demo, please contact our team. Our goal is to continue delivering solutions that not only meet but exceed our customers’ evolving needs, ensuring every interaction creates a lasting positive impact. Let’s redefine the future of customer engagement together.

Contact Center 52

Contact Center Omni-Channel Innovation Call Center 52

Playvox

APRIL 12, 2022

There’s nothing more important than creating an optimal contact center schedule to ensure you and your agents have the structure you need to provide the best service possible. But have you taken the time to check that your contact center schedule isn’t doing more harm than good? What Is Contact Center Scheduling?

Contact Center 81

Contact Center Tips Software Tools 81

2020 Research

AUGUST 2, 2023

Our exclusive QualMobile feature—Relative Time Programming — is one such innovation that helps you customize the project schedule for each participant in your study. This ensures that every participant receives all remaining assignments on the schedule you intend, helping you save valuable time and increase efficiency.

Study 52

Study User Experience Consulting Innovation 52

BirdEye

DECEMBER 8, 2023

Get started for free WATCH DEMO Critical elements of effective follow-up emails An inbox is a competitive place to be. Whether it’s scheduling another meeting, signing a deal, or something else, your CTA should be simple and actionable. Post-demo follow up Purpose: To follow up after a sales demo. Watch a free demo today.

Examples 110

Examples Communication Feedback Meeting 110

Playvox

FEBRUARY 27, 2023

With a 360 customer view, AI-driven forecasting and scheduling for digital channels. This means that customer service professionals are empowered to provide better customer experiences, while managers can forecast and schedule with greater accuracy. When capacity planning, you’ll no longer need to upload changes manually.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

Cyara

FEBRUARY 27, 2020

The schedule is packed full of valuable presentations, networking, panel discussions, and demos. Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave.

Customer Experience 98

Customer Experience Customers Omni-Channel Software 98

Circular Edge

MAY 26, 2023

We also explored some of the hundreds of use cases across JDE and beyond , including PlanIQ for advanced work order scheduling and resource allocation. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

BirdEye

AUGUST 16, 2023

To make a notable impact, you must schedule Instagram posts, especially if you’re trying to keep your customers engaged. This may seem challenging, especially if you have little to no experience with publishing and scheduling Instagram posts. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Video Brands 52

SurveySensum

APRIL 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, that we understand what the employee journey means and what its benefits and impact on employee engagement and satisfaction are, let’s now explore the 6 stages of the employee journey. The main task here is to communicate.

Customer Journeys 52

Customer Journeys Employee Experience Employee Engagement Survey 52

Zonka Feedback

OCTOBER 25, 2023

You can sign up for a free 7-day trial or schedule a demo to learn more about this tool. Zonka Feedback is a powerful survey tool that comes with sentiment analytics to decipher hidden insights from the feedback received. What is Sentiment Analysis?

Analysis 59

Analysis Feedback Social Media Survey 59

Totango

SEPTEMBER 22, 2023

To learn more, schedule a demo to see how Totango can help your organization improve net revenue retention, identify opportunities for expansion, and reduce churn. Vice President of Global Customer Success at Dynatrace. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Team Support

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Self Service 40

Self Service Software Knowledge Base Chatbots 40

Playvox

JULY 6, 2022

There’s a lot riding on your contact center schedule. Even when you get it all set, making sure agents stick to your carefully crafted schedule can be a challenge. But how well your agents follow their schedules is an important metric to manage in your contact center — one called schedule adherence.

Contact Center 72

Contact Center Average Handle Time CRM Metrics 72

Team Support

DECEMBER 20, 2023

Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. Want to make this year the best one yet? To optimize customer support this year, you need the right tools and features at your disposal. Ready to help your team crush its 2024 objectives?

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

BirdEye

FEBRUARY 2, 2023

For more information about Birdeye, watch our demo or schedule time with a Birdeye product specialist. Birdeye is primed to become their trusted partner and help them succeed in these challenging times through our innovative technology solutions. I recently shared that vision while in Davos for the World Economic Forum.

Social Media 98

Social Media Innovation Touchpoint Culture 98

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. Overcoming the Shortcomings of Spreadsheets in Workforce Management Spreadsheets may have been the tool of choice for forecasting and scheduling when call centers were voice-only. Those days are over.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

BirdEye

JANUARY 25, 2024

Watch the Free Demo Now. See Pricing FREE DEMO The benefits of sharing reviews on social media Now, let’s explore the benefits of posting customer reviews on social media. Request a demo today to learn more. It provides a more significant ROI for your social marketing efforts. Ready to turn your glowing reviews into social buzz?

Social Media 110

Social Media Brands How To Multi-Channel 110

Optimove

NOVEMBER 8, 2021

Schedule a demo RIGHT HERE at World GES. The post WGES Request Demo appeared first on Optimove. See what Optimove can do for you. Ready to scale your CRM Marketing? Continuously optimize your campaigns and journeys by leveraging self-optimizing algorithms and one-click recommendations.

CRM 52

CRM Measurement Interaction Data 52

SurveySensum

NOVEMBER 9, 2023

Gather Employee Feedback with SurveySensum – Request a Demo 3. Optimize scheduling Time is a delicate matter when you’re managing a workforce. If you want your workforce to work without glitches – and without overworking – you need to transition to a more effective scheduling process.

Management 52

Management Customer Experience Feedback Employee Experience 52

Playvox

JUNE 28, 2022

Once digital channels enter the picture you need to schedule enough agents to meet service level agreements (SLAs), but forecasting and scheduling agents to meet service demand across many channels is sometimes easier said than done. Related Article: 5 WFM Scheduling Tips to Make the Most of Your Agents.

Contact Center 84

Contact Center Omni-Channel Tools Contact Center Software 84

Optimove

OCTOBER 26, 2021

Schedule a demo RIGHT HERE at SBC. The post SBC Request Demo appeared first on Optimove. See what Optimove can do for you. Ready to scale your CRM Marketing? Continuously optimize your campaigns and journeys by leveraging self-optimizing algorithms and one-click recommendations.

CRM 52

CRM Measurement Interaction Data 52

Optimove

APRIL 4, 2023

Why combine real-time and scheduled campaigns? Combining real-time and scheduled campaigns helps marketers create more effective, relevant, and efficient messaging that delivers better results and drives greater ROI. That’s why using real-time capabilities alongside scheduled campaigns can be a game-changer. The solution?

Loyalty Programs 52

Loyalty Programs ROI Loyalty Communication 52

Circular Edge

MARCH 4, 2024

To learn more, schedule a one-on-one meeting and engage with digital resources, visit [link] Ascend Read More “What AtomIQ delivers is a low-code/no-code development platform that enables organizations to deploy one universal app with a modern UI to realize unified user experiences across their ERP and beyond.

Case Study 40

Case Study User Experience Conference Chatbots 40

BirdEye

OCTOBER 2, 2020

Schedule a demo today and see why 60,000 businesses trust us to help them make meaningful connections with their customers–and drive revenue, too. . Want to see what all the noise is about? The post Breakthrough CX made easy: BirdEye wins Martech Award again appeared first on BirdEye Customer Experience Management.

Video 98

Video Customer Journeys Connections Customer Experience Management 98

2020 Research

NOVEMBER 17, 2021

Drop us a line or schedule a demo to find out more about how to use screen recording in your next QualBoard project. Book a Demo. Plus, this new question enables you to deliver greater depth of insight with your discussions, diaries, polls and other activities. Check Out Screen Recording in Action. Drop Us a Line.

Groups 52

Groups Customer Experience How To Customers 52