ijgolding

SEPTEMBER 13, 2018

I am delighted to share that we now have a solution: It is called MapTrack.One and consists of an industry best-practice based 3-year roadmap for the introduction of a CX program in large organisations. So, the roadmap was hard work to create, but it was done. And what is the tool or method to end this and move on happily?

Roadmap 167

Roadmap Consulting Leadership Customer Experience Professionals 167

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. Thank you so much Arianna.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

Roadmap 63

Roadmap Analysis Data Company 63

ijgolding

AUGUST 12, 2014

The Roadmap for Social Customer Service. This excellent chapter provides readers with a framework for producing a roadmap for social customer service. Out of interest, Martin runs a number of workshops on the subject of social customer service – if you like the book, you can find information about his workshops here.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Comprehensive training programs, workshops, and regular feedback sessions can ensure that every team member is aligned with the analytical vision.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Invest in Your Customer Success Team.

Strategy 96

Strategy Net Promoter Score How To Roadmap 96

Kustomer

MARCH 30, 2021

We’re also excited to explore in-person workshops and custom training options later this year. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap. We’d love to know what else you’d like to see in Kustomer University.

Training 98

Training Roadmap Course CRM 98

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. making it all too easy for companies to get stuck or lost in the process.

Roadmap 63

Roadmap eBook Exercises Strategy 63

Chadwick Martin Bailey

APRIL 17, 2020

An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. To combat the obvious barriers at play, we recommend accomplishing this in multiple 90-minute virtual workshops. CMB is talking directly to consumers now, successfully moving all research online, including workshops.

Innovation 64

Innovation Roadmap Exercises Consumers 64

SurveySparrow

NOVEMBER 28, 2023

Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. Workshop Magic: Host Kano workshops. Read More: The Ultimate Guide to Customer Experience Workshop How to Apply the Kano Model #1 Set the Stage – Define Objectives: Lay out your goals. Assumption Check: Challenge assumptions.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Learning how to collaboratively build and deliver a compelling digital business case/roadmap with Avaya’s Customer IT and Business leaders. In the webinar.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

SurveySparrow

AUGUST 30, 2023

Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences. But this book isn’t just about theory; it’s a roadmap to transformation.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Customer Alignment

MARCH 2, 2018

Establish the blueprint in a collaborative hands-on workshop (series of workshops) and ensure that it is linked to the overall business strategy. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Top-8-Customer-Success-Workshops-and-Training-Programs Download.

Training 10

Training Customer Success Course Roadmap 10

Centercode

APRIL 15, 2020

In addition to a sneak preview of Ted and Centercode’s 2020 roadmap, attendees also heard from customer testing program leaders at companies like Bose, Autodesk, and TechSmith, among several others. On the last day of the conference, attendees enjoyed a full day of workshops. Missed the workshop?

Conference 69

Conference Tips Roadmap Culture 69

One Millimeter Mindset

AUGUST 18, 2020

Time to develop a new professional roadmap? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. One millimeter at a time.

Roadmap 89

Roadmap Government Communication Innovation 89

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23. Want to learn how to lay a strong foundation for your CS team?

Customer Journeys 97

Customer Journeys Customer Success Touchpoint Financial 97

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Then take these next steps.

Guidelines 73

Guidelines Roadmap Customer Retention Communication 73

Wootric CX Blog

AUGUST 20, 2020

This feedback is incorporated into the product roadmap. “Whyzze offers business strategy workshops as well as a monthly membership subscription. To increase customer lifetime value, we focus our product roadmap on specific industries with proven demand and a use case that fits our product.”. Add Complementary Features.

Tips 88

Tips Roadmap e-support NPS 88

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles.

Course 100

Course Roadmap Exercises System 100

SuiteCX

DECEMBER 5, 2016

This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles.

Course 100

Course Roadmap Exercises System 100

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. And then what happens? Contact me.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge. Cultivate a growth mindset and embrace learning opportunities.

Management 40

Management Roadmap Trends Communication 40

Kustomer

JULY 24, 2020

Trust us, we get that it has been tough being at home all day, but in the spirit of #alonetogether join Kustomer & Alice’s Table for a fun flower arranging workshop! Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more. Date : August 20, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

One Millimeter Mindset

JULY 3, 2018

Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Engage me to speak or conduct an interactive workshop at your next corporate or association event. Creating a Balancing Act between Hard Skills and Soft Skills [link]. How Collaboration Experiences impact Customer Experiences [link].

Innovation 44

Innovation Engagement Roadmap Customer Retention 44