Comm100

DECEMBER 8, 2020

Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level. A chatbot is an efficient way to streamline your business’ customer service interactions. Owning a business is not a piece of cake. It takes patience and dedication. Enter automation.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Knowledge Base CRM Technology 57

SurveySensum

SEPTEMBER 5, 2023

Your customers feel the same way. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. What is a CSAT Score? How is a CSAT Score Calculated? CSAT Score Formula. What Is Customer Satisfaction?

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

ProProfs Chat

FEBRUARY 28, 2018

From website optimization through webinar marketing to social media, marketers have been experimenting with every opportunity to get their message across to their prospects. When customers are looking for more information about a product or service, a live chat app is the handiest way to do so. Let me show you how. Let’s explore how!

Software 90

Software Sales How To Survey 90

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Magellan Solutions

JULY 15, 2021

Performance based appointment setting ensures that your agents will only get quality leads for your company. Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. Of course there’s also a pay per hour appointment setting service.

Call Center 40

Call Center B2B Sales Retail 40

Playvox

FEBRUARY 16, 2024

From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. Remote and hybrid agents need cloud-based tools and advanced technologies to support customers around the globe. A plethora of data are now available.

Contact Center 75

Contact Center Management Effort Score Call Center 75

BirdEye

MARCH 4, 2024

A drip campaign is one of the most simple and effective ways to put this knowledge into action. Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. Today’s marketers understand this well. Table of contents What is a drip campaign?

Marketing 111

Marketing How To Multi-Channel Tips 111

Playvox

MARCH 5, 2024

A desire for instant-access self-service options is shifting how customers want to engage. Yet, should they need help with more complex issues, a knowledgeable, responsive agent should be ready to assist. There’s little tolerance for having to provide identifying information and restating their request again to an agent.

Self Service 78

Self Service Management Contact Center Effort Score 78

BirdEye

NOVEMBER 16, 2023

Host commercial property investment webinars 6. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you. Getting more clients for your real estate business is integral to real estate reputation management. Capitalize on local business SEO 4.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. You also hope to keep agents engaged so they’ll want to stay put.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

AWS Machine Learning

AUGUST 16, 2023

Thomson Reuters is highly focused on driving awareness and understanding of AI among colleagues in every team and every business area. Starting from foundational principles of what is AI and how does ML work, it’s delivering a rolling program of company-wide AI awareness sessions, including webinars, training materials, and panel discussions.

Innovation 74

Innovation Travel Multi-Channel Technology 74

NobelBiz

MAY 22, 2022

Of course, it is always better to have a wider talent selection pool. In our attempt to make sense of the struggles of hiring, keeping, and meeting the needs of call center agents. And enjoyed it so much that she stayed and worked her way up. However, this proved to be a double-edged sword. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52

Lithium

JULY 5, 2022

A common request from Khoros Customers is having more insightful content to drive future strategies in an ever-changing industry. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Thought Leadership Blogs and Label.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

Comm100

FEBRUARY 10, 2022

Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. But personalized customer service goes a long way in building better relationships and attracting more buyers. Why does personalized customer service matter?

Self Service 130

Self Service Customer Service Strategy Chatbots 130

AWS Machine Learning

DECEMBER 6, 2023

headquartered in Toronto, with offices in New York and London, is a leading capital markets access platform that is transforming how issuers, investors, and sellers efficiently connect, communicate, and engage with each other. This post is co-written with Stanislav Yeshchenko from Q4 Inc. Use case overview Q4 Inc.,

Chatbots 95

Chatbots Training Financial Data 95

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t focus too heavily on low performers.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Kustomer

FEBRUARY 19, 2024

Additionally, Zendesk offers advanced analytics and reporting tools that help businesses understand customer needs, monitor support team performance, and identify areas for improvement. ? Kustomer offers a seamless experience for support agents, eliminating the need to switch between multiple tabs or systems to manage customer conversations.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. We pay them.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. When it comes to contact centers software, it is quite difficult to evaluate the gain or return directly related to the use of such technology, in a purely quantitative way.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Your entire organization needs to perform at the highest levels to support this end-to-end brand journey. It used to be that a brand consisted of a logo and a visual or verbal impression.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Magellan Solutions

FEBRUARY 24, 2022

Even if you can’t figure out the right way to get leads, it’s easy to feel like lead generation is a pain in your side. All these while giving you hiring, training of agents, and providing real-time reports with the use of sophisticated BPO technology. Have you ever heard about Lead Generation ?

Social Media 40

Social Media B2B B2C Sales 40

Solvvy

SEPTEMBER 17, 2022

A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. Podcast and webinar recordings. Making information easy to find and understand will enhance customer satisfaction in several ways. What is a Customer Service Knowledge Base? How-to instructions. Infographics.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

ChurnZero

JULY 24, 2020

Trust leap happens when we take a risk to do something new or in a fundamentally different way,” says Botsman.” Customer Success as an Agent of Change: Why Trust Matters. Customers don’t value your word, which as consultants, is how you effect change to drive success. As the adage goes: “Trust is hard to earn and easy to lose.”.

Loyalty 59

Loyalty Customers Customer Success Meeting 59