BlueOcean

NOVEMBER 11, 2020

In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Change at an already tumultuous time is risky, but the need to serve your customers well is critical.

eBook 266

eBook Customer Care Resources Customers 266

Comm100

SEPTEMBER 12, 2023

Allocate resources : Ensure that you have the necessary resources – both in terms of budget and personnel – to implement your strategies. Implementation : With strategies in place and resources allocated, it’s time to execute.

Management 156

Management Financial Resources Strategy 156

Experience Investigators by 360Connext

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. Top five Customer Success resources brought to you by ChurnZero.

Resources 98

Resources Customer Success Handbook eBook 98

InMoment XI

APRIL 19, 2022

Tool #1: Leverage Company Mental Health Resources. Over the course of the COVID-19 pandemic, companies realized that they needed to provide mental health resources (such as tele-therapy) for their employees as they navigated “unprecedented times.” Having those resources is only helpful if your employees are aware of and using them!

Resources 493

Resources Exercises Tools Culture 493

Magellan Solutions

APRIL 25, 2024

By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. Understanding Your Business Needs The first step is identifying and understanding what your business needs, which serves as a guide in making the right decision.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Customer Bliss

JANUARY 11, 2019

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Here, I’ve compiled these resources for your convenience along with a link to its supporting blog post.

Resources 268

Resources Study Customers Company 268

Experience Investigators by 360Connext

APRIL 23, 2024

Additionally, segmenting your customer base and using text analytics to review qualitative data can pinpoint opportunities for the most significant impact, optimizing resource allocation and enhancing overall customer experience. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

COPC

MARCH 11, 2024

This guide sheds light on the multifaceted nature of employee retention, aiming to enhance customer satisfaction and other key performance indicators through careful questioning and thoughtful leadership actions. By guiding them through a personalized experience, you can better engage them and set them up for success.

Call Center 98

Call Center Gamification Contact Center Training 98

SurveyGizmo

APRIL 21, 2020

The SurveyGizmo team have created these resources to support you and your people. To access this new survey template, please visit this user guide on templates. The post Coronavirus Resources appeared first on SurveyGizmo. We are grateful for your business and we hope that you are safe and well.

Resources 80

Resources Survey Connections System 80

SurveySparrow

APRIL 23, 2024

In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos. Saves time and resources By meticulously planning each shot in advance, storyboards help streamline the video shooting process. But let’s start with the basics.

Video 52

Video How To Roadmap Software 52

BlueOcean

MAY 14, 2018

Here are our most popular resources to guide you in crafting an RFP that will address the unique challenges of selecting a contact center partner. Your boilerplate RFP template might be a reliable, time-tested resource for other industries and services, but the contact center industry is unique. Got questions?

Contact Center 214

Contact Center Resources Guidelines Culture 214

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. Top five Customer Success resources brought to you by ChurnZero 1.)

Resources 52

Resources Customer Success Handbook eBook 52

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Resources 111

Resources Customer Success eBook Multi-Channel 111

delighted

OCTOBER 17, 2023

This guide has everything you need to know about designing and conducting your first employee survey. The importance of employee surveys Common types of employee surveys How to create an employee survey Following up on employee survey feedback Additional resources for employee surveys What is an employee survey?

Survey 81

Survey Tips How To Net Promoter Score 81

SurveyGizmo

OCTOBER 1, 2020

The Alchemer team have created these resources to support you and your people. To access this new survey template, please visit this user guide on templates. The post Coronavirus Resources appeared first on Alchemer. We are grateful for your business and we hope that you are safe and well. Free Employee Connection Pulse Survey.

Resources 52

Resources Survey Connections System 52

Lithium

JANUARY 20, 2022

In recognition of the amazing work you do day-in and day-out with your own communities, we at Khoros have once again gathered up-to-date resources you can use - today, right now - to advance yourself. Our Favorite Strategy Guides & How-Tos. Our Favorite Strategy Guides & How-Tos. Getting Started.

Resources 52

Resources Social Media Case Study Video 52

Clarivate

MAY 26, 2022

This is our ultimate guide on how to write a narrative literature review. This group will help guide your analysis of the future of the field and opportunities for future research. Additional resources: Ten simple rules for writing a literature review , Editor, PLoS Computational Biology.

Tips 119

Tips Analysis Groups Examples 119

TechSee

OCTOBER 9, 2018

Having grown up with the Information Superhighway, they will attempt to solve issues on their own via google, youtube or other online resource before contacting a company representative for assistance. The post Millennial Generation Customer Service – The Ultimate Guide appeared first on Techsee.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

BirdEye

NOVEMBER 22, 2023

Friends and family are the most trusted resources for evaluating reputation, immediately followed by customer reviews. Explain how their reviews can help your firm enhance its services and guide other potential clients in decision-making. Use the following best practices to guide your efforts.

Management 111

Management Policies Feedback Tips 111

ChurnZero

FEBRUARY 17, 2021

Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation.

Resources 78

Resources Customer Success Tips Analytics 78

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Circular Edge

DECEMBER 8, 2021

Sharing CE digital resources including the latest 9.2 Capabilities Whitepaper , 5 Minute RPA Survey, E1 Mobile Matrix , For the Love of (Robotic) Process Automation Digital Guide & so much more. Resources: #IFDD Replays Available [link]. For the Love of (Robotic) Process Automation Guide [link].

Resources 52

Resources Self Service Consulting Innovation 52

BirdEye

APRIL 4, 2023

This article explores business budgets and a step-by-step guide on creating one with a free business budget template. A well-crafted budget aids in resource allocation, investments, and future planning for your business. Related read: 10-step guide on how to start a business Why are business budget templates important?

Financial 98

Financial Resources Sales Insurance 98

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Champions seek online resources about increasing user engagement and satisfaction, optimizing tech implementations, pricing, ROI and service. Buyers prefer to have minimal interactions with sales teams.

Technology 62

Technology Customer Success Consulting ROI 62

Comm100

MARCH 16, 2022

In this guide, we provide government agencies with an understanding of citizens’ customer service expectations and how they want to interact in today’s digital-first world. For many agencies, the attempt to raise additional resources or divert existing resources to improve this has been met with resistance across the board.

Government 191

Government Customer Service Chatbots Effort Score 191

SurveySparrow

MARCH 19, 2024

Guide Future Development Future trends are always a mystery, but what if you can make a careful and educated guess? Developing an app requires a significant investment of resources, including time, money, and labor. Therefore, limiting the resources and saving time and money. Yes, like Stallone in Escape Plan.

Feedback 52

Feedback Tools Survey Tips 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience. We have more information in our resource section on our website at Gainsight.com.

Resources 52

Resources Handbook eBook Government 52

SurveySparrow

DECEMBER 8, 2023

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! This interest may manifest through signing up for a newsletter, downloading a resource, or engaging with your content. This is because of their mastery in inbound lead generation.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Gainsight

JANUARY 4, 2024

Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers. By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

Software 59

Software Customer Relationship Management CRM System 59

NobelBiz

OCTOBER 31, 2023

Utilize the available resources efficiently to ensure that the client’s concerns are addressed promptly. Provide Resources: Offer tips, guides, or FAQs for future needs. The post Superior Customer Support: Guiding Clients Through Their Toughest Moments appeared first on NobelBiz.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

Thematic

APRIL 3, 2024

Define achievable deadlines based on your resources and the scope of your goals. Based on your goals and resources, begin with a pilot program using key channels. Effort: Evaluate the resources required (time, money, cross-team collaboration) to execute changes. Let Thematic be your guide on this journey.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 82

B2B Net Promoter Score Self Service Social Media 82

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Ultimate Guide to Customer Success Org Structures. Ultimate Guide to Customer Success Org Structures. Launching Customer Success. It All Starts with Leadership Alignment.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52