Experience Investigators by 360Connext

APRIL 23, 2024

“Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?” Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ?

Customer Experience 162

Customer Experience ROI Connections Innovation 162

CX Accelerator

NOVEMBER 11, 2022

Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Experience Investigators by 360Connext

APRIL 9, 2024

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let’s transform the frontline of your business into a powerhouse for customer loyalty. This isn’t about ticking boxes; it’s about empowering your team to be the best for your customers.

Customer Experience 162

Customer Experience Loyalty Customer Satisfaction Customers 162

Clarivate

DECEMBER 18, 2023

As 2023 comes to a close , make sure you don’t miss out on the timely insights from Clarivate , created to help IP legal teams plan for the rapidly changing industry. To ensure you don’t miss out, we complied the Top Five IP resources from 2023 below. The past year has been one of uncertainty for the global economy.

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Resources Case Study Innovation Report 59

Andrew Mcfarland

FEBRUARY 24, 2023

Resource managers are an essential part of any business. They manage resources such as time, money, and people to ensure that projects stay on track and objectives are met. We’ll also discuss some tips for resource managers to help them succeed. What is a resource manager? What does a resource manager do?

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Resources Management Insurance Financial 48

Experience Investigators by 360Connext

DECEMBER 12, 2023

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. I even share my thoughts on creating a customer experience boot camp to prep your team for the new year.

Customer Focused 290

Customer Focused Resources Feedback Customer Experience 290

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

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Resources Customer Success eBook Multi-Channel 111

Experience Investigators by 360Connext

MARCH 5, 2024

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? We’ll reveal how to navigate the customer journey with foresight and finesse, ensuring that your clients feel heard, valued, and—most importantly—cared for without draining your precious resources.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

Experience Investigators by 360Connext

DECEMBER 15, 2023

Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

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Resources How To Video Course 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

ChurnZero

FEBRUARY 17, 2021

Wondering what is top of mind for companies when it comes to Customer Success? Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. TSIA Resource: The State of Customer Success: 2021.

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Resources Customer Success Tips Analytics 78

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

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Resources Customer Success Handbook eBook 52

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

What’s going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! This is the new age of customer experience, and we don’t want anyone to be left behind. Let’s turn ideas into action!

Loyalty 271

Loyalty Resources Customer Experience Technology 271

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . Without action , customer experience becomes a nice platitude, but not a path to greater success.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

Experience Investigators by 360Connext

APRIL 2, 2024

Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. Let’s talk!

Leadership 110

Leadership Resources Industry Customer Experience 110

Joe Rawlinson

JUNE 9, 2022

We review some of the best things you can do to keep your business successful. It costs significant time and resources to recruit workers, so retaining the ones you have is critical. Many business-critical tasks can be outsourced, from invoice factoring to human resources and payroll. Value Your Staff.

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Resources Financial Examples Company 78

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Customer Care 177

Customer Care How To Sports Case Study 177

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. But what is that cross-functional team supposed to do, exactly? . A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. First, Build Your Team.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2,

Resources 52

Resources Self Service Consulting Innovation 52

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Instagram Proves Product Experience Is Customer Experience.

Resources 52

Resources Roadmap eBook Analytics 52

Zeisler Consulting

MARCH 1, 2021

I’m blessed to have been recruited to work in the field of Customer Experience. Plenty of organizations still use PE organically simply to reduce resource use and eliminate waste in their business processes; a noble endeavor as well. Why Dump Your Most Valuable Resources? Then why offload the most precious of your resources?

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Resources Groups Trends Innovation 72

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Lithium

JANUARY 20, 2022

In recognition of the amazing work you do day-in and day-out with your own communities, we at Khoros have once again gathered up-to-date resources you can use - today, right now - to advance yourself. The Guide to Success Rate: The CX metric you absolutely need. How the SAP Concur community team used customer input to pivot fast.

Resources 52

Resources Social Media Case Study Video 52

AWS Machine Learning

MAY 31, 2023

Enterprise customers in tightly controlled industries such as healthcare and finance set up security guardrails to ensure their data is encrypted and traffic doesn’t traverse the internet. To deploy the networking resources, choose Create stack. Starting with SageMaker Python SDK version 2.148.0,

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Resources Training Policies Groups 80

West Monroe

APRIL 22, 2024

Both share common ground in their evolution, focusing on key facets such as balancing global vs. regional strategies, strategic resourcing, and investment in value creation initiatives. These trends require organizations to focus on five critical pillars for ensuring the success of IT integration mergers in the post-close global environment.

Government 52

Government Sports Resources Leadership 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Ask Yourself These Questions.

Resources 52

Resources Handbook eBook Government 52

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Wait, say that again? Balance is key.

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Resources 52

Resources eBook Analytics Customer Success 52

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. or how tech-savvy are your customers?

Resources 52

Resources Customer Retention B2B Customer Success 52

Waypoint Group

MAY 24, 2022

Part 2 in the Series: Optimize Your Resources For Maximizing Lifetime Value. b) “Grew NRR by 18% year-over-year by building an ongoing Customer Engagement program that increased Customer Lifetime Value (LTV) by 14% through improved retention and expansion rates, and improved close rates by 24%.”. Option B isn’t fiction.

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Resources Sales Course Customer Success 52

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

Magellan Solutions

APRIL 25, 2024

You may have heard about technical support outsourcing as an option since hiring an in-house support team to handle technical support is associated with significant financial investment that may burden small and medium enterprises (SMEs). What do my customers need specifically? So, What Is Technical Support Outsourcing? Cost Savings.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Circular Edge

APRIL 23, 2021

Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.” – Bill Gates. The Oracle JDE teams kicked off the week with some exciting announcements. This is great news , as 77% of JDE customers (and growing!) CE Customer Success Stories & Educational Highlights.

Resources 52

Resources Self Service Case Study Innovation 52

Team Support

JUNE 1, 2020

From a global customer success team to a robust knowledge base, here at TeamSupport we want to make sure you get the most out of our B2B (business-to-business) customer support solution. Focus on Success. They will begin by participating in the onboarding process with your team. This is not a one-off event.

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Resources B2B Knowledge Base Tips 64

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Only accurate data can lead to happy customers and lost sales. Efficient eCommerce data entry is vital for online business success. It ensures smooth operations and customer satisfaction.

Ecommerce 52

Ecommerce Sales Data Resources 52