InMoment XI

AUGUST 17, 2023

Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws. Recognise and Reward Performance: Implement recognition and reward programmes that acknowledge and appreciate employees’ hard work and achievements.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

JULY 18, 2022

Research shows that 79% of employees who quit their jobs say that they didn’t feel appreciated. Knowing this, an InMoment QSR customer built an employee recognition page on their company intranet to recognize employees! Research shows that 3% of CX-fueled revenue is from word of mouth. #4:

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

MARCH 2, 2022

Why Can’t Traditional Employee Engagement Research Target Company Culture For Improvement? The challenges for many organizations, though, is that they have either minimally addressed or completely missed the impact of enterprise culture on the level of employee connectedness, contribution, and commitment.

Culture 260

Culture Connections Company Leadership 260

InMoment XI

OCTOBER 20, 2022

Customer experience started out in the golden age of advertising, market research, and understanding consumers. Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 529

Customer Experience Customer Journeys Effort Score Culture 529

Clarivate

OCTOBER 31, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) charts China’s research trajectory and its path of growth, quality and international collaboration. Over the last 40 years China’s research economy has experienced remarkable transformation and growth.

Policies 75

Policies Trends Analysis Report 75

InMoment XI

MAY 24, 2022

In looking at the progression from satisfaction to engagement to commitment and advocacy, we have examined research conducted over the past three decades.

Employee Experience 295

Employee Experience Customer Experience Employee Engagement Culture 295

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. And generative AI can save teams countless hours that would be spent on research or time-intensive tasks.

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Uniphore

NOVEMBER 17, 2021

This latest recognition comes on the heels of a record-breaking year for Uniphore. In 2021, Uniphore announced several key milestones, including its $150M Series D funding , as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada.

Technology 246

Technology Telecommunications Company Innovation 246

Retently

JULY 28, 2023

The CXO is an executive-level position, albeit a relatively new addition to the C suite – ever since, the CXO position has started getting more and more recognition. Over the years, the CCO position received more and more recognition. While the specific title may vary, the core responsibility remains the same.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

NICE inContact

JULY 25, 2019

Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. 2) Ask for Feedback.

Call Center 141

Call Center Gamification Contact Center Social Media 141

CX University

APRIL 2, 2024

IBM Smarter Workforce Institute and Globoforce’s Work Human Research Institute’s research 1 found that organizations need influential leaders who can provide clarity and direction and focus on practices that drive employee experiences. Work: Work is meaningful and provides recognition and growth.

Strategy 52

Strategy Financial Leadership Apparel 52

QuestionPro Audience

AUGUST 14, 2018

From virtual assistants to facial recognition to personalization, AI (artificial intelligence) plays a large role in our everyday lives. Digital assistants aren’t limited to our home life; AI-powered virtual nurse assistants are starting to gain recognition for their potential. PERSONAL NURSES.

Healthcare 186

Healthcare Insurance Hospitality Technology 186

CSM Magazine

JUNE 23, 2022

“ASAPP has a dedicated team of natural language processing (NLP) and speech researchers who are advancing state-of-the art in automatic speech recognition (ASR) and task-oriented dialogue,” said ASAPP Chief Scientist Ryan McDonald who previously spent 15 years at Google in research.

Call Recording 96

Call Recording Analytics Industry Training 96

TechSee

MAY 20, 2020

Technological advances: TechSee’s enhanced recognition capabilities, which are driving unprecedented levels of accuracy for electronic devices. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.

CRM 207

CRM Report Self Service Customer Service 207

Playvox

MARCH 7, 2024

March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. On this day, we discuss efforts and struggles to overcome cultural barriers, reflect on how to work for equality, support women in the workplace, and recall the importance of human rights.

Culture 87

Culture Policies Leadership Guidelines 87

Clarivate

NOVEMBER 16, 2021

Today we unveil our annual list of Highly Cited Researchers. Our list recognizes that small fraction of the researcher population that contributes disproportionately to extending the frontiers of knowledge in ways that make the world healthier, richer, more sustainable and more secure. Regions of research excellence.

Government 136

Government Innovation Industry Resources 136

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. They also closely monitor call quality through advanced metrics and provide cultural sensitivity training to agents. This raises satisfaction.

Call Center 98

Call Center Healthcare Company Hospitality 98

Uniphore

JANUARY 4, 2022

You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Zeus Kerravala Founder and Principal Analyst, ZK Research. Mark Smith Analyst, Ventana Research. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

MARCH 28, 2024

Industry research indicates: 74% of call center agents are at risk of burnout due to high emotional labor. Recognize and Reward Excellence Recognition goes a long way in boosting morale. Implement an employee recognition program to appreciate the hard work and dedication of your team members.

Contact Center 52

Contact Center Call Center Exercises Resources 52

LoyaltyPlus

NOVEMBER 2, 2022

The global employee recognition software market size is projected to reach $50.85 Further research shows that those companies who have employment recognition programmes in place have more engaged and productive staff. Recognition can extend from a straightforward thank you to something more concrete.

Financial 52

Financial Customer Relationship Management Software Customer relationships 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation.

Data 195

Data How To Advertising Study 195

Clarivate

AUGUST 2, 2023

Trends point to growing interest by major funding organizations in international collaborative research. Scientific research is increasingly collaborative. The once siloed approach to research activity has given way to a more interconnected global model, which has enabled a global research network to evolve.

Trends 98

Trends Report Leadership Tips 98

Clarivate

JULY 12, 2023

This integration between ProQuest Dissertations and Theses Global with the Web of Science enables researchers to seamlessly uncover early career, post-graduate research in the form of more than 5.5 Unpublished research often holds immense value, despite not being published in peer-reviewed journals.

Conference 98

Conference Resources Trends Innovation 98

Stella Connect

NOVEMBER 16, 2021

The “soft stuff” is the part of the experience that isn’t always tangible, though much of it should be – things like: feedback and coaching , growth and development, recognition and appreciation, leadership that cares about employees, open and honest communication, wellness and wellbeing , etc. Recognition needs to be baked into your culture.

Culture 100

Culture Employee Experience Study Policies 100

Beyond Philosophy

JUNE 27, 2019

This is not unusual—our research shows that more than 50 percent of a customer’s experience is based on emotions. Our research shows that there are clusters of emotions that directly impact a company’s Net Promoter Score and other value metrics. Facial recognition software is one way to measure that digital experience.

Net Promoter Score 138

Net Promoter Score Hospitality Airlines Loyalty 138

AWS Machine Learning

OCTOBER 10, 2023

Whisper is a pre-trained model for automatic speech recognition (ASR) and speech translation. You can also do ASR using Amazon Transcribe ,a fully-managed and continuously trained automatic speech recognition service. The English-only models were trained on the task of speech recognition. Model WER (percent) whisper-tiny 7.54

Training 89

Training Comparison Data Conference 89

2020 Research

NOVEMBER 10, 2023

Sago Executive Chairman Steve Schlesinger is set to receive the prestigious Quirk’s Lifetime Achievement Award at The Marketing Research and Insight Excellence Awards. EST. With over 35 years of experience, Steve has played an instrumental role in advancing the field of market research and driving innovation. 14 at 1 p.m.

Leadership 52

Leadership Groups Industry Marketing 52

Clarivate

AUGUST 18, 2022

From today, we’re pleased to announce that Web of Science Researcher Profiles is improved with new features for tracking your publications, citation metrics, peer reviews and journal editing, all in one place – making it the one-stop destination for managing your academic profile and demonstrating your expertise.

Metrics 105

Metrics Resources Feedback Tools 105

BirdEye

MAY 3, 2023

Marketing objective examples Building brand recognition Building brand recognition is the catalyst of your sales funnel. By building brand recognition, you insert yourself into your consumer’s conversations long before they’re ready to buy. Essentially, people can’t buy from you if they don’t know you exist.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

SurveySparrow

JULY 31, 2023

AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. AI in Market Research: An Overview AI in market research combines the power of advanced algorithms and machine learning to revolutionize how we gather consumer insights. The best part?

Consumers 52

Consumers Marketing Social Media Analysis 52

Comm100

FEBRUARY 6, 2024

The effectiveness of gamification lies in its ability to tap into basic human desires for achievement and recognition. This system motivates students by providing immediate recognition for their efforts. These quests can involve solving problems, conducting research, or collaborating on projects.

Gamification 100

Gamification Engagement System Feedback 100

Beyond Philosophy

APRIL 19, 2019

Is Facial Recognition Creepy or Is It Just the Future? It’s called Facial Expression Analysis and it uses Facial Recognition technology. In some cases, however, it is the now, for facial recognition technology anyway. Big brands like Walmart and KFC use facial recognition technology already.

Analysis 114

Analysis Technology Consulting Study 114

COPC

DECEMBER 23, 2022

Employee Engagement Research, Global Report. Employee Engagement Research, Global Report. 3) Tie Performance Reviews and Recognition Programs to Company Values. By linking employee engagement strategies with company values, you can incorporate them into all aspects of performance management and recognition.

Employee Engagement 87

Employee Engagement Engagement Company Contact Center 87

SurveySensum

MARCH 11, 2024

Research suggests that individuals working in positive environments are often more productive, with studies showing a direct relationship between happiness at work and a 13% rise in productivity. Tip 2: Recognize and Reward Employee Achievements Recognition satisfies a fundamental human desire for recognition and a sense of community.

Tips 52

Tips Culture Feedback Survey 52

CSM Magazine

SEPTEMBER 14, 2023

Calabrio , the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products. Calabrio is ranked the number one vendor for Reliability and Usability.

Management 59

Management Contact Center Analytics Customer Centricity 59

TechSee

MAY 19, 2021

Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. Customers want to feel acknowledged and understood, especially when faced with a challenge. This is why emotional analytics features so prominently in many technological innovations designed to enhance customer retention.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Clarivate

NOVEMBER 17, 2021

Ranking in the top 1% by citations in the Web of Science , Highly Cited Researchers are renowned for exceptional research influence. Edward’s research aims to provide fundamental insights into the breadth and biodiversity of the viral world. Tell us how you came to be a researcher in your field/discipline. While my Ph.D.

Groups 98

Groups Tools Trends System 98