Doing CX Right

MARCH 1, 2024

The post Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash appeared first on Doing CX Right. Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash.

Loyalty 59

Loyalty Case Study Study Strategy 59

Centercode

AUGUST 16, 2023

We’re going to delve into the differences between public and private beta tests to clear up some of the misconceptions and help you devise a beta strategy that makes the most sense for your product. We’ve also written a free whitepaper that walks you through planning a successful public beta test.

Tools 52

Tools Strategy 52

Centercode

JUNE 30, 2023

Planning a public beta test starts with deciding what you want your beta to achieve. Like private beta tests, public betas can be designed with a wide variety of objectives in mind. How you approach your public beta test will very much depend on your primary and secondary goals, since your goals effect everything from […]

52

52

SAP Customer Experience

MAY 3, 2022

P-user ID is a Public user ID and is created on the SAP Community How to create a P-user ID: First and foremost, I would suggest you to login to the SAP Community i.e; [link] and then click on ‘User’ icon and click the ‘ Register’ button will get a.

How To 80

How To Customer Experience Customers 80

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Rate this post.

Social Media 98

Social Media How To Resources Leadership 98

Comm100

NOVEMBER 27, 2017

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. The publicity about the cyanide-laced capsules immediately caused a nationwide panic. But why is that?

Social Media 290

Social Media Video Effort Score Brands 290

InMoment XI

DECEMBER 18, 2014

I need to deviate from the usual content of CX Café and bring to you a public service announcement from your friends at MaritzCX. Our Allegiance big data platform has picked up chatter about some villains that have the potential of causing serious problems next Wednesday night – Christmas Eve. Citizens are asked to be vigilant, keep your.

Data 200

Data 200

Centercode

JULY 20, 2022

Private and public beta tests are very different animals. The table below gives a quick overview of the key differences between private and public betas […] They have different goals, strategies, and risks.

Strategy 59

Strategy 59

InMoment XI

DECEMBER 18, 2014

I need to deviate from the usual content of CX Café and bring to you a public service announcement from your friends at MaritzCX. Our Allegiance big data platform has picked up chatter about some villains that have the potential of causing serious problems next Wednesday night – Christmas Eve. Citizens are asked to be vigilant, keep your.

Video 200

Video Data Automotive 200

InMoment XI

DECEMBER 18, 2014

I need to deviate from the usual content of CX Café and bring to you a public service announcement from your friends at MaritzCX. Our Allegiance big data platform has picked up chatter about some villains that have the potential of causing serious problems next Wednesday night – Christmas Eve. Citizens are asked to be vigilant, keep your.

Video 200

Video Data 200

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And certainly not meet the growing expectations the public has for digital engagement.

Social Media 98

Social Media How To Leadership Culture 98

2020 Research

JULY 5, 2023

Only 8% of the Great British Public chose to avoid the UK as a holiday destination , with 26% electing to pick the UK as their desired holiday spot this summer. Learn more The post Top Summer Holiday Destinations for the Great British Public appeared first on Sago.

Study 52

Study Groups Data Survey 52

Centercode

OCTOBER 25, 2022

Public (or “open”) beta tests have become incredibly popular in recent years as big companies have added large public beta tests into their development processes. The increased buzz and excitement about an upcoming launch that often comes with a public beta test can certainly build momentum around a product.

Company 52

Company 52

Helen Dewdney

AUGUST 2, 2021

I’m in a slightly different position to most because of my role in the public eye. Read about the interviewing habits of other public figures in the series of interviews by The Complaining Cow. Affiliate link The post The complaining habits of public figures – Matt Allwright first appeared on The Complaining Cow. Never had to.

Social Media 76

Social Media Consumers Feedback Company 76

Oracle

JULY 16, 2020

Using public data to augment AI can significantly enhance a company’s CX efforts. You need more public data from things like the census, local population information, demographics, and other data.” Public data may show signal issues in the customer’s area. Sources of public data. Interested in more?

Data 83

Data Wireless Government Transportation 83

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. With 10 years under my belt in the public service, there’s nothing like a milestone to get you feeling introspective. Oh, it’s been amazing. And I look forward to so much more in my career.

Customer Care 98

Customer Care Government Communication Engagement 98

SAP Customer Experience

NOVEMBER 19, 2021

The current version is a public cloud offering on Microsoft Azure. As you must be aware that SAP Commerce is transitioning to new architecture in Public Cloud. The first version was a private cloud implementation running on a proprietary SAP infrastructure. SAP Commerce 1811.

Customer Experience 78

Customer Experience Customers 78

DemandJump

MARCH 28, 2023

Pillar-Based Marketing (PBM) helps marketers rank higher on search engines by connecting with readers based on their searching habits. At the center of this strategy is the Pillar Page, a piece of long-form content covering topics that can branch out into shorter, more specific supporting content. But how do you choose an SEO Pillar Page topic?

Examples 98

Examples Connections Strategy Marketing 98

Helpware

SEPTEMBER 22, 2022

Efficient Transactions are Key to Digital Service for Public Sector Agencies.

78

78

2020 Research

JULY 13, 2023

Request a consultation The post Curiosity and Concern: Unpacking the Public Perception of AI appeared first on Sago. Run Your Own Study Searching for meaningful insights like these? Sago’s experts are here for you!

Guidelines 52

Guidelines System Consulting Survey 52

2020 Research

JULY 12, 2023

Request a consultation The post Curiosity and Concern: Unpacking the Public Perception of AI appeared first on Sago. Run Your Own Study Searching for meaningful insights like these? Sago’s experts are here for you!

Guidelines 52

Guidelines System Consulting Survey 52

Help Scout

JULY 12, 2021

Today, we’re excited to announce In the Works: a brand new digital publication for mission-driven small businesses and founders who want to stay true to their values at every turn. Each month, In the Works will feature fresh, new content in the form of founder stories, growth articles and resources, audio interviews, and videos.

Video 71

Video Resources Brands Company 71

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. This blog explores the decline of public trust in government, backed by data from the U.S., You can read the full story here.

Government 188

Government Communication Self Service Chatbots 188

Helen Dewdney

MAY 17, 2021

Read about the interviewing habits of other public figures in the series of interviews by The Complaining Cow. The post Complaining habits of public figures – Rob Rinder first appeared on The Complaining Cow. Find out what he enjoys, what he doesn’t, what’s next for him and more! About Rob Rinder.

Consumers 53

Consumers How To System Company 53

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 129

Transportation Industry Management Guidelines 129

InMoment XI

SEPTEMBER 14, 2023

We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes. Reviews and feedback are instrumental in shaping public perception. Content Creation and Management Content is a powerful tool in shaping public perception.

Brands 260

Brands Management Social Media Effort Score 260

Think Customers

JULY 19, 2021

Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance. The post 4 CX changes to prepare for as the public sector embraces the cloud appeared first on 1to1 Media.

Self Service 52

Self Service Government Contact Center Return on Investment 52

InMoment XI

APRIL 9, 2024

Unpublishing a Facebook Business Page hides it from public view temporarily, while deleting a Facebook Page permanently removes it from the platform along with all associated content. This hides it from the public, including the people who like your Page. It won’t be visible to the public until it’s published again.

Brands 260

Brands How To Social Media Feedback 260

Eptica

OCTOBER 31, 2018

Date: Wednesday, October 31, 2018 Author: Pauline Ashenden - Marketing Manager Delivering public sector customer experience at a time of change. Author: Pauline Ashenden - Marketing Manager Driven by budget pressures and rising expectations from citizens public sector organizations are currently undergoing a major change.

Self Service 66

Self Service Customer Experience Social Media Chatbots 66

North Highland

APRIL 5, 2019

The Cordence Worldwide (CWW) network, of which North Highland is a proud member, met in 2018 to bring together our global knowledge and experience in the public sector and to develop ideas on the future of government services. Our very own Mark Dunwell was asked about disruptive technologies in public sector – here’s what he had to say.

Technology 58

Technology Government Transportation Case Study 58

Forrester's Customer Insights

MARCH 1, 2020

It’s hard to find one who doesn’t enthusiastically embrace some role for the public cloud. Not too long ago, executives from manufacturing and related industries would not consider running their internet of things (IoT) initiatives from a cloud.

Industry 58

Industry Strategy Software Customers 58

Forrester's Customer Insights

NOVEMBER 9, 2021

In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy. Learn more in this overview of our 2022 predictions.

Trends 49

Trends Government Employee Experience Technology 49

Forrester's Customer Insights

FEBRUARY 10, 2022

Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.

Employee Experience 26

Employee Experience Technology Customer Experience Government 26

Gainsight

AUGUST 17, 2020

The post 5 Things I Learned From Discussing Customer Success With 5 Public Company Exec Teams appeared first on Customer Success and Product Experience Software | Gainsight. In many ways, this year has been tragic. A small silver lining is that companies finally realize how vital their existing clients genuinely are.

Customer Success 94

Customer Success Company e-support Sales 94

Forrester's Customer Insights

MARCH 26, 2020

So what can a multilayer map do to guide public health policy? Multilayer maps communicate powerfully in ways that statistics and data alone cannot. Seeing where a thing is happening brings the context of our physical reality into the picture.

Strategy 53

Strategy Policies Communication Data 53

Forrester's Customer Insights

JULY 13, 2022

On June 28, Google unveiled plans for a new Public Sector subsidiary aimed at helping US public institutions, such as state, local, and educational institutions, drive digital transformations into the cloud.

Industry 26

Industry Innovation Company Trends 26

SAP Customer Experience

SEPTEMBER 1, 2023

Original blog was created in French and published 2023 [link] > After several decades of rapid growth, the Leonhart Group faced issues with its information systems – disparate tools made the consolidation of data complex. In 2020, Leonhart decided to standardize and modernize its systems to strengthen the quality of.

System 58

System Groups Tools Data 58