Help Scout

SEPTEMBER 22, 2021

This post is part of The Supportive , Mathew Patterson’s column for customer service professionals. Delivering high-quality online customer service day after day is skilled, challenging work. That’s why we build customer service software and why we invest in our main blog , where we share lots of useful, practical information.

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Conference Video Software Customer Service 109

Magellan Solutions

OCTOBER 4, 2023

We’ll tell you how you can grow your business with the help of professional phone answering services! Overview of Magellan-Solutions Professional Phone Answering Service 24/7 Answering Service Do you need help attending to your customers in the wee hours?

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First Call Resolution Social Media Average Handle Time Customer Satisfaction 52

CSM Magazine

APRIL 13, 2023

Excellent customer service is the backbone of any successful business, and it relies on a team of motivated, engaged, and well-coordinated professionals. Team bonding is essential to building a high-performing customer service team. They can also include experiential activities and exercises that simulate real-life situations.

Engagement 52

Engagement Customer Service Exercises Groups 52

CSM Magazine

APRIL 13, 2023

Customer service personnel who are responsible for debt collection must be equipped with essential skills to ensure that the process is carried out professionally, efficiently, and effectively. Communication Skills Communication skills are essential for customer service personnel in debt collection.

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Customer Service Culture Financial Communication 52

CSM Magazine

FEBRUARY 14, 2022

One type of career you may be considering is in customer service, and you should familiarize yourself with the qualities of great customer services professionals in order to decide whether this is the career choice for you. In this article, we will look at some qualities of a great customer service professional.

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Customer Service Social Media Customer Service Representative Video 52

CustomerSuccessBox

DECEMBER 31, 2021

In this blog post, let’s find out how Customer Success is different from the Professional Services function. First, let’s understand what is a professional service? What is a Professional Service in B2B SaaS industry? A Professional Service (PS) takes the action required to achieve an end goal.

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Customer Success How To B2B Consulting 52

ijgolding

JANUARY 29, 2015

This week I am focusing my blog on the importance of developing ‘authority’ as a Customer Experience Professional in celebration of the upcoming CXPA Members Insight Exchange on the 10th February in London. If you have not read all about how to earn authority as a Customer Experience Professional here.

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Customer Service Customer Experience Professionals Customers Customer Experience 120

CSM Magazine

DECEMBER 28, 2020

This is exactly what customer service professionals have to do throughout their day. Customer service and support is such a demanding career mainly because not many customer calls are made to offer appreciation. This helps customer service professionals to view all their details when they reach out for an issue.

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Customer Service Management Tips Sports 52

Michelli Experience

FEBRUARY 17, 2016

My job was to “improve customer service by deploying employee scripts.”. Given my naivete, I took to my task by researching the best available customer service programs. Generally speaking customer service scripts are less effective than desired. It’s hard to be authentic and inspired when you are reading someone elses words.

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Policies Customer Service Engagement Training 100

Michelli Experience

MARCH 29, 2017

The post {Infographic} Back with an Apology: Rare Rewards of Service Professionalism appeared first on Joseph Michelli.

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Infographics Social Media Employee Engagement Customer Engagement 100

CSM Magazine

DECEMBER 21, 2020

One issue is that customer service representatives may need special equipment when they work at home, such as headsets that cancel out noise, recording devices for calls, or encryption to protect sensitive documents shared with customers. Here are some issues many customer service representatives face and tips on how to remedy them.

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Tips Customer Service Customer Service Representative Communication 52

ChurnZero

JUNE 25, 2021

As a Customer Success professional, I’m constantly asked, “Well, what does that mean? Customer Success professionals use their subject matter expertise to serve and consult their customers.”. THEM : “OK, so like Professional Services?”. Customer Success vs. Professional Services. What do you actually do?”

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Customer Success Management Consulting Customers 52

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

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Contact Center Sports Effort Score Customer Care 177

CSM Magazine

FEBRUARY 24, 2021

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service.

Customer Service 52

Customer Service Government Wireless Contact Center 52

West Monroe

DECEMBER 1, 2021

Best practices for customer service organizations to enable their work-from-home professionals and provide the best employee experience, given the current COVID-driven environment.

Customer Service 52

Customer Service Employee Experience Customers Customer Experience 52

Quadient

OCTOBER 25, 2018

Having a professional services team isn’t unique, but neither is it a foregone conclusion for a software company. Some companies choose to rely entirely on a partner network to provide services. Here’s why: Drive Product Adoption and Implementation. Here’s why: Drive Product Adoption and Implementation.

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Software Customer Success Company Customers 40

Ecrion

AUGUST 2, 2018

In an effort to continue to provide a superior customer experience, Ecrion is happy to announce Enhancements to our Professional Services. We’ve listened to our customers’ wants and needs and are pleased to offer our new, best-in-class Professional Services Offerings. More About Professional Service Credits.

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Consulting Financial Groups Software 40

Forrester's Customer Insights

APRIL 3, 2023

Professional services firms including management consultancies, technology service providers, Big Four accounting firms, full-service consultancies, and product engineering firms have grown far faster than GDP for over a decade. While much of this growth is […]

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Consulting Technology Management Customers 26

MyCustomer

SEPTEMBER 30, 2020

Engagement How to align professional services with CX.

Customer Experience Management 59

Customer Experience Management How To Customer Experience Management 59

Provide Support

MARCH 15, 2017

Your customer service employees are your brand representatives, the human face and the voice of your company. Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Read more. © 2003 - 2017 Provide Support LLC.

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Infographics Customer Service Customer Satisfaction Training 69

CSM Magazine

AUGUST 16, 2019

What you might not know is that using a VPN is just as crucial for customer service professionals. A great deal of these interactions take place online, and customer service professionals often have access to customers’ sensitive data. This is because they are the employees who deal most directly with clients.

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Customer Service Government Measurement Consumers 40

West Monroe

DECEMBER 1, 2021

As the software industry continues its move to the cloud, companies must understand their attach rate, and measure and act on their PSVE score.

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Software Measurement Industry Company 52

Tricia Morris

JUNE 11, 2015

One of the mega-trends we’re seeing in our work with professional services firms is the push towards customer self-service portals. Microsoft Dynamics CRM customers can use Parature (and depending on your current licensing agreement, you may already have access) to provide exceptional self-service experiences.

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Self Service Infographics CRM e-support 40

Innovative CX

JANUARY 30, 2020

I’ve been involved in customer service for all my 40 years in business. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C. We saw the emergence of email as a new communications channel to further reduce customer service costs.

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Customer Service Representative Training Customer Service Chatbots 52

ForeSee

JANUARY 12, 2017

While we’ve been hard at work developing the new ForeSee CX Suite, we’ve also expanded our Professional Services organization. The post ForeSee taps Ironman Justin Mason to lead Professional Services appeared first on ForeSee. And today we’re pleased to announce that Justin Mason has joined.

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Company 40

Confirmit

MARCH 6, 2017

Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade. Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results.

Consulting 40

Consulting Touchpoint Customer Voice Feedback 40

Grupo Noa

NOVEMBER 24, 2017

These firms perform a host of specialized and personalized services to ensure that the customers’ satisfaction level does not fall. According to a Walker study, 86% of the customers will buy a product even if it costs more in exchange of superior customer care services. Customer Care Services 24×7: Customers do not like to wait.

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Call Center Contact Center Customer Care Customer Centricity 40

IntouchInsight

JUNE 2, 2022

Professional mystery shoppers provide eyewitness reports on physical environments, employee interactions, sales transactions, quality of services offered, and more. When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer experience initiatives.

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Measurement Report Sales Interaction 296

CSM Magazine

JANUARY 7, 2016

A study from CV-Library, the UK’s largest job site, reveals how customer services workers believe ‘workplace perks’ are pointless and that most would rather bank the money, especially in the post-Christmas months when money is notoriously tight. of customer services professionals would feel happier if their employer offered more perks.

Customer Service 40

Customer Service Banking Study Employee Experience 40

Experience Investigators by 360Connext

JANUARY 30, 2024

She is a Certified Customer Experience Professional (CCXP) as well as a Lean Six Sigma Black Belt (LSSBB). Michelle is a former board member for the CXPA (Customer Experience Professionals Association). About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

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Government Customer Experience Professionals Contact Center Connections 143

ECXO

APRIL 18, 2024

Follow the ECXO on LinkedIn: [link] And Become a member of the open-access CX Professional Business Network: [link] What you will learn during this presentation: • Why taking care of each digital customer conversation is vital • Are you meeting CX expectations over different digital support channels? • Born and bred in Milan, Italy.

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Insurance Consulting Travel B2B 111

TechSee

DECEMBER 21, 2023

The latest technologies, trends & insights about Customer Service & Support of Things, for contact center and field service professionals.

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Contact Center Trends Technology Customer Service 124

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

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How To Chatbots Omni-Channel Social Media 130

CSM Magazine

MARCH 26, 2024

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime. Apple has built a strong reputation for providing exceptional customer service and support , which has led to a loyal customer base over the years.

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Customer Service How To Exceptional Customer Service Examples 116

Horizon CX

DECEMBER 1, 2023

By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position. The company positions itself as a provider of premium products and services, and positive customer experience is central to maintaining this brand image.

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Customer Centricity Customer Journeys Automotive Fashion 130