Think Customers

JANUARY 18, 2021

In-store shopping was a physical and social experience whereas online shopping was largely transactional. Consider livestream shopping, which is promoting and selling products through live streams with influencers and other experts. The pandemic accelerated our live selling features.

Retail 72

Retail Trends Consulting Innovation 72

SurveySparrow

SEPTEMBER 27, 2023

Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. It’s also about the velocity at which it’s generated (data streaming in real-time), the variety of data types (text, images, videos, sensor data), and the value it holds in terms of insights.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Magellan Solutions

JULY 5, 2021

Live Chat Support. Social Media Chat Support. This company needed to outsource customer care calls for products related to a popular artist in their portfolio. Outsourced agents are able to resolve 93% of e-commerce customer support issues on first contact. Phone Calls. Case 1: Top Music Producer.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

GetFeedback

APRIL 8, 2019

Dig into social demographics . The best place to easily find this information is social media. While B2B continues to adapt and figure out ways to leverage Instagram, the platform has become the go-to network for social commerce with 60% of people saying they discover new products on Instagram. Twitter analytics.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

Oracle

MAY 25, 2018

With technologies that are now commonplace like texting, social media, and streaming, instant gratification is the norm for younger generations. Here are three innovations that are poised to transform the digital commerce payments landscape. Social Commerce. Buy Now, Pay Later. Like credit, but better.

Ecommerce 54

Ecommerce Technology Social Media Abandon Rate 54

NetBase

NOVEMBER 13, 2019

It’s the day we’ve been eagerly anticipating all month – NetBase LIVE New York ! A day full of social analytics expertise from industry leading brands and equally impressive participants seeking in-depth answers. There were tips around how to move from the margins of experience to the center of the stream. Let’s see how it went!

Sports 40

Sports Social Media Analytics Effort Score 40

Wootric CX Blog

NOVEMBER 24, 2020

In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. To improve engagement, it’s important to optimize your business’s presence across multiple social channels. . A Social Media Audit. Do your services appeal to certain professions?

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Blake Morgan

MARCH 13, 2023

Staying close to customers and staying ahead of market trends has allowed Julie to double down on in-demand products, such as B2B language training for corporate clients and travel-specific language learning through partnerships with major travel brands. Corie has also led Best Buy to take a stand on social justice issues.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Oracle

APRIL 22, 2020

In a recent survey by Edelman , customers in a dozen countries stated how they view and what they expect from their favorite brands during this time of social distancing, sheltering-in-place, and business shutdowns. Eddie Bauer is shifting production to N95 and surgical masks. Distilleries have switched gears to make hand sanitizer.

Connections 91

Connections Government Hospitality Healthcare 91

Grade.us

NOVEMBER 13, 2018

Your local chamber of commerce is your local power broker. Prospecting at your local chamber of commerce is harder if you're just like everyone else. In return, you're provided with a steady stream of leads, clients and sales. That's the interesting part about your chamber of commerce. It's perfect for prospecting.

How To 37

How To Groups Strategy Entertainment 37

NetBase

MARCH 25, 2020

And home goods giants like Home Depot who sources 30% of its products from China, are coming up with contingency plans to protect their company. Dior, known for impeccable fashion, live streamed a Paris catwalk show for its Autumn/Winter collection in order to keep its Chinese buyers connected during the outbreak.

Retail 46

Retail Consumers Fashion Financial 46

Kitewheel

JULY 2, 2020

Digital commerce may continue to be the preferred route for customers whether for safety or convenience. Customers want a clear path to their goal, whether that is a product they wish to buy or the company’s contact information. They are already familiar with your product and you should have their information in your systems.

Retail 52

Retail Social Media Consumers Study 52

AWS Machine Learning

AUGUST 11, 2022

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. For example, in some e-commerce platforms, account registration is wide open. Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API.

Training 84

Training e-support Data Examples 84

C Space

APRIL 21, 2020

Right now, kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids.” All stories are free to stream on desktop, laptop, phone or tablet.

Brands 52

Brands Hospitality Entertainment Healthcare 52

Magellan Solutions

MARCH 24, 2020

Customers rely on businesses to make their lives easier. Telstra Corporation is the largest telecommunications company in Australia which provides products and services spanning from telecommunications networks to the Internet of Things. Think of it this way. Businesses exist because of customers. The Principal Financial Group.

Company 40

Company Customer Service Call Center Telecommunications 40

C Space

MAY 7, 2020

Chinese e-commerce giant Alibaba has launched a new luxury platform targeting younger consumers that also aims to help high-end brands shed excess inventory built up during the global lockdown. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands e-support Fashion Healthcare 52

C Space

MAY 4, 2020

These informal groups, usually formed and run online, are providing key daily services, such as picking up and delivering groceries and medications, and helping communities stay connected as people practice social distancing to slow the infection’s spread. “We Enjoy the network from the safety and comfort of your home!”

Brands 52

Brands Airlines Advertising e-support 52

LiveChat

SEPTEMBER 19, 2016

Getting your e-commerce store up and running is just the first step in your entrepreneurial adventure. Hopefully, your products will eventually speak for themselves and traction will come organically, but that is often not the case in the very beginning. Ask thought leaders to help promote your product. Check them out below!

Sales 28

Sales Social Media Advertising Groups 28

delighted

NOVEMBER 12, 2019

Brands will have to differentiate themselves not based on price and product (as they have in the past), but rather on the experience that they provide to customers in both their physical and online retail stores. get rid of those fuzzy product photos) will result in orders that are at least $1.18 Improving CX for the acquisition phase.

Ecommerce 40

Ecommerce Retail Omni-Channel Effort Score 40

C Space

JUNE 4, 2020

The chief executive of the fashion company behind Coach and Kate Spade has spoken out in support of the Black Lives Matter movement, even after the brand’s stores were damaged during protests over the weekend. Each of these black lives matter.” Intel CEO Bob Swan wrote in a memo to staff earlier this week: “Black lives matter.

Brands 52

Brands Tourism Travel Consumers 52

C Space

MARCH 12, 2020

The product is made up of 75 per cent alcohol – 5 per cent more ethanol than Purell – and the bottle is cheaper than similar brand-name products on New York shelves. Film, TV & Streaming. AT&T is launching its HBO Max streaming service in May. Meanwhile Musk tweeted curtly: “The coronavirus panic is dumb”.

Brands 52

Brands Airlines Fashion Travel 52

BirdEye

JULY 27, 2023

By owning more of the market, your company can tap into different aspects of production and supply chains. Horizontal integration is a common business strategy because it can strengthen your market power while reducing production costs. Diversification Diversification of products is a good thing.

Retail 52

Retail Government Strategy Examples 52

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

CustomerSuccessBox

FEBRUARY 28, 2022

It’s about the expanding product profile. Businesses after crossing $100M and reaching a $1B ARR are mostly multi-product companies. The revenue is from customers using 4 and more products. It was back in 2018 for Datadog where customers only opted for 1 product. E-commerce components scale it over website revenue.

Self Service 52

Self Service Software e-support Customer Retention 52

C Space

JULY 8, 2020

Costing $98 a year, it will include perks like same-day delivery of groceries and general merchandise, discounts on fuel at Walmart gas stations, and early access to product deals. Amazing hardware partnerships are a key part of Zoom’s ecosystem,” said Velchamy Sankarlingam, President of Product and Engineering at Zoom.

Brands 40

Brands e-support Video Entertainment 40

C Space

MARCH 17, 2020

The coronavirus pandemic continues to change the way we shop, work, socialize, travel and much more. Luxury goods conglomerate LVMH has announced that its perfume and cosmetics production facilities will switch to making hand sanitizer, to be distributed free to French authorities and health organizations. Chris Nurko.

Brands 40

Brands Travel Hotels e-support 40

Qualtrics

SEPTEMBER 24, 2019

Alongside in-store experiences, we first had online and e-commerce. Then came social media and mobile. Having insights from the group you are trying to reach allows you to deliver products and services tailored to their individual needs. Make sure to continue analyzing the performance of your digital CX even once it’s live.

Omni-Channel 20

Omni-Channel Customer Journeys Social Media Touchpoint 20

Kustomer

JULY 29, 2021

As the Senior Marketing Director at Kustomer, Pam is experienced in social commerce and she spills the secrets on how to take advantage of this tool in your business. E-Commerce for the Social World. The power of social media is tremendous – everything is digitized , from friendships to commerce.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

NetBase

NOVEMBER 13, 2019

It’s the day we’ve been eagerly anticipating all month – NetBase LIVE New York ! A day full of social analytics expertise from industry leading brands and equally impressive participants seeking in-depth answers. There were tips around how to move from the margins of experience to the center of the stream. Let’s see how it went!

Sports 9

Sports Social Media Analytics Effort Score 9

Currency Alliance

JANUARY 24, 2018

The supply of attention remains fixed; but globally, industrial oversupply of commodities, goods and labor is creating ever more products, ever more brands, and ever more demand for your attention. To put it simply, advertising, physical goods and digital products are all in a state of glut. Admirers are proliferating.

Advertising 49

Advertising Retail Consumers Social Media 49

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates. You can also monitor social media conversations with Birdeye Social to know what customers post about your brand.

Tools 98

Tools Brands Social Media Multi-Channel 98

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Before the pandemic, consumers shopped in physical spaces as an activity—a way to interact socially. Video commerce. With the pandemic, these two ideas have flipped. They buy experiences. .

e-support 87

e-support Retail Contact Center Self Service 87

Kustomer

NOVEMBER 1, 2021

As the Senior Director of Growth at Kustomer, Pam is experienced in social commerce and she spills the secrets on how to take advantage of this tool in your business. What Is Social Commerce? Social commerce is a kind of e-commerce that uses online social networks to help in the buying and selling of goods and services.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. In this blog article, we’ll cover 15 social media engagement posts your company may not have used before that can boost engagement rates.

Social Media 52

Social Media Engagement Company Video 52

CSM Magazine

MAY 28, 2021

Social media has become an integral part of our daily lives as we use it in a wide range of functions. For instance, businesses now use social media as a marketing tool in many aspects, like elevating the company’s customer service. This is the reason why many people believe that e-commerce is an anomaly.

Customer Service 52

Customer Service Management Social Media CRM 52

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates. You can also monitor social media conversations with Birdeye Social to know what customers post about your brand.

Tools 52

Tools Brands Social Media Multi-Channel 52