7 Ways How Knowledge Management Improves Call Center Productivity
Knowmax
NOVEMBER 13, 2022
The post 7 Ways How Knowledge Management Improves Call Center Productivity appeared first on Knowmax.
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Knowmax
NOVEMBER 13, 2022
The post 7 Ways How Knowledge Management Improves Call Center Productivity appeared first on Knowmax.
Lumoa
APRIL 8, 2024
content Lumoa Product News for March 2024 Hey everyone! We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Contact your CS manager or email help@lumoa.me to learn more!
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The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.
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Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.
AWS Machine Learning
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At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. Virginia) and US West (Oregon).
AWS Machine Learning
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This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.
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FEBRUARY 29, 2024
Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. In this post, we demonstrate how to build a RAG workflow using Knowledge Bases for Amazon Bedrock for a drug discovery use case.
Team Support
NOVEMBER 15, 2023
These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Companies need to know what their staffing needs are at any given time or season to effectively manage support demand.
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Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that […] The post Interview with Micah Peterson of ProcedureFlow first appeared on Adrian Swinscoe.
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Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity.
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Picture a scenario where customers are well-versed in your cost structures and negotiate from a position of knowledge. The traditional salesperson role is to navigate the sales process from the manufacturer’s perspective, leveraging knowledge and pricing arbitrage. This is the new reality, and for many, it can be a daunting prospect.
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Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. It helps you manage the tickets and keep things streamlined.
CSM Magazine
FEBRUARY 27, 2024
To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform. A unified knowledge platform ensures that decision-makers can access the insights easily.
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CSM Magazine
APRIL 23, 2024
It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates. Additionally, intranets contribute to increased productivity by optimizing processes like employee orientation, knowledge sharing, and project coordination.
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But before they become proficient and fully productive, there are activities to onboard, train, nest, and become operational, usually happening within their first 90 days. The first 90 days set the tone for the new hire’s relationship with the company, manager, and team.
AWS Machine Learning
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At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).
Clarivate
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Facilitating knowledge transfer As the baby boom generation exits the workforce, how will organizations transfer their knowledge to younger colleagues? Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Embrace change.
ShepHyken
MAY 27, 2022
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In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. When you’re done, you’ll wonder how you ever managed without it! You also need an existing knowledge base in Amazon Bedrock. If you haven’t set one up yet, see Create a knowledge base.
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AUGUST 12, 2022
It is the Knowledge Management conference your CX needs. To quote Gartner, “Knowledge management (KM) is the No. At the conference, you will learn all there is to know about modern knowledge management —the missing ingredient in most customer service deployments, per Gartner—including the what, the why, and the how.
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By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers.
Help Scout
AUGUST 24, 2021
We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.
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Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?
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Knowledge Management definition. What is Knowledge Management? Knowledge Management is a framework that an organization puts in place to source, deploy, and maximize the value of its knowledge by developing tools and best practices enabling it to more effectively share, create, access and retain knowledge.
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Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.
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In an era where information is generated, circulated, and shared at a dizzying rate, the need for businesses to find an exceptional way to manage and impart information has never been more important. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire.
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