Comm100

APRIL 10, 2024

The role of AI in anticipating the needs of the customer Analyzing data to provide accurate predictions is arguably the primary use of artificial intelligence. Basically, anything and everything ambiguous and human-dependent is a good target for AI to preemptively analyze.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. Think about all the customer feedback we see – tweets, reviews, comments, surveys. It’s full of insights, but only if we can effectively gather, structure, and analyze it. Welcome to the ‘digital-everything’ era. We know Apple’s global.

Analysis 394

Analysis Software Comparison Social Media 394

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience. Loyal customers are also more likely to recommend the business to others. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

InMoment XI

AUGUST 24, 2022

Sarcastic comments often rely heavily on irony, conveying the opposite meaning from the one being directly expressed. By using sentiment analysis to contextually mine written communication for subjective information, your business can gain a greater understanding of how your customers view your brand, services, products, and more.

Analysis 493

Analysis Effort Score Feedback Analytics 493

InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. For example, an organization can analyze purchase history and other interaction data to make a prediction about when a customer will be in the market for a new vehicle. Collecting and analyzing feedback is key to understanding customers’ pain points—and then working to alleviate them.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. By utilizing VoC, businesses can gain valuable insights into how their customers truly feel about their products, services, and overall brand image. But listening isn’t always that easy. How do you collect VoC data?

Analysis 423

Analysis Data How To Customer Centricity 423

InMoment XI

NOVEMBER 28, 2023

Online review management is the business process that involves monitoring, analyzing, responding to, and generating reviews across multiple online review websites, usually with the aim of supporting a company’s marketing strategy, building brand reputation, and improving overall business performance. What is Review Management?

Management 346

Management Marketing Social Media Guidelines 346

InMoment XI

JANUARY 10, 2024

By analyzing these metrics, managers gain insights into an agent’s efficiency, effectiveness, and overall contribution to the customer experience. Manually processing and analyzing these recordings can be time-consuming and impractical. This process is essential for making audio content accessible, searchable, and analyzable.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services.

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

SEPTEMBER 12, 2023

Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. They could be businesses offering similar products or targeting similar audiences. These tools help you transition from merely collecting data to intelligently analyzing it.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

InMoment XI

JUNE 14, 2022

End users are finding products on their own and telling their bosses which ones to buy. Their success is rooted in products that end-users love. Product Led Growth codifies this end user-focused growth model. Product Led Growth codifies this end user-focused growth model. And it’s all happening at lightning speed.”.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

InMoment XI

DECEMBER 22, 2022

This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

IntouchInsight

APRIL 20, 2022

Here at Intouch Insight, we are continuously releasing new features and product enhancements. This month we introduced new features to the Intouch Platform and to IntouchCheck™ that will make analyzing data as simple as possible. Build custom record lists that include any program, product, or data points that you would like.

Data 156

Data Customers 156

InMoment XI

NOVEMBER 21, 2022

For instance, in the pre-purchase stage, in-store employees should have substantial knowledge about products and understand what customers need. Actively responding to customer questions, comments, and complaints can grow loyalty by putting a human voice to a brand.

Loyalty 260

Loyalty How To eBook Social Media 260

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Check out Product news page to stay up to date with Lumoa! The post Product News – February 2022 appeared first on Lumoa.

Trends 208

Trends Data Feedback Customers 208

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

GetFeedback

DECEMBER 11, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. While feedback is manageable when you receive messages every once in a while, it becomes a burden when you receive dozens or even hundreds of comments a day.

Analytics 221

Analytics Customer Experience How To Trends 221

GetFeedback

JANUARY 19, 2020

To complete the survey, I was then asked to: Comment on things I liked or didn’t like. Add a final rating and comment about the city. After answering the likelihood-to-recommend question, I was asked to explain why in an optional comment. Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

BirdEye

JULY 24, 2023

Why is it important to analyze customer feedback? Analyzing customer feedback Why is analyzing customer feedback difficult? Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Lumoa

DECEMBER 14, 2017

We are happy to announce the product update that our team has been working on for the last months. The update touches all your favorite features and turns them into even more a productive toolset, so you can dive deeper into your customer feedback analysis and execute accurate actions based on that. Have you seen the new update?

NPS 301

NPS Tips Feedback Trends 301

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. That makes the results difficult to compare and analyze.

Customer Experience 376

Customer Experience How To NPS Touchpoint 376

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. It includes service, packaging, the actual product itself and more.”

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. What’s NPS All About? Monitoring NPS scores is key.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. When customers share their thoughts and comments, the product team uses this information to make enhancements. So, the product team can make improvements and meet customer expectations more effectively.

Analysis 62

Analysis Examples Feedback Social Media 62

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

Connections 111

Connections Customer Experience Social Media Analysis 111

SurveySensum

NOVEMBER 24, 2023

And believe it or not more than 70% of customers trust their friends and family when it comes to product recommendations. Your NPS score helps you gauge your customer loyalty and satisfaction with your product, service, and overall business success. Read a few comments, and figure out some categories. But how to achieve this?

NPS 52

NPS Analytics Case Study Analysis 52

SurveySparrow

MARCH 1, 2024

Understanding the customers is as crucial as offering great products/services. How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. It helps you analyze the hidden sentiment behind each customer feedback, review, or comment.

Analysis 59

Analysis Tools Social Media Software 59

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. Customer feedback is the valuable insights you receive from your customers about their experiences with your business’s products and services.

Feedback 52

Feedback Survey Social Media Net Promoter Score 52

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

DECEMBER 18, 2023

With easy access to OpenAI's ChatGPT product, organizations are exploring its abilities. Can they use it as a tool to quickly analyze data sets, such as survey responses and customer feedback? It is useful to analyze smaller datasets and to get a quick overview. Yes, OpenAI is a powerful tool. ChatGPT3.5

Feedback 62

Feedback Analysis Report Data 62

Thematic

DECEMBER 18, 2023

With easy access to OpenAI's ChatGPT product, organizations are exploring its abilities. Can they use it as a tool to quickly analyze data sets, such as survey responses and customer feedback? It is useful to analyze smaller datasets and to get a quick overview. Yes, OpenAI is a powerful tool. ChatGPT3.5

Feedback 62

Feedback Analysis Report Data 62

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment, or user sentiment, by definition, is the feelings, emotions, and preferences expressed by a customer about a brand, product, or service. Customer sentiment analysis uses automated tools and techniques to analyze and understand customers’ emotions, opinions, and attitudes in their feedback.

Analysis 52

Analysis Social Media Effort Score Survey 52

Playvox

OCTOBER 20, 2023

But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences. For example, an online review that says “I love my new laptop,” is easily interpreted as positive.

Analysis 82

Analysis Contact Center Effort Score How To 82

SurveySensum

DECEMBER 21, 2023

Suddenly, you come across a post of your favorite shoe brand, but the comments are full of bad reviews. It’s not just about that one product; it’s about the impact those comments can have on others thinking of buying. You see, around 54% of people like you check out a brand or product on social media.

Social Media 52

Social Media Strategy How To Loyalty Programs 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience.

Analysis 52

Analysis Feedback Chatbots Social Media 52