Remove privacy-statement
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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

It’s easy enough for any vendor to slap an “equal opportunity employer” statement on their website, but what does that look like in practice? In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself.

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2021 Gartner® Hype Cycle™ for Natural Language Technologies

Uniphore

Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. For more details, review our privacy policy. You can unsubscribe anytime. The post 2021 Gartner® Hype Cycle™ for Natural Language Technologies appeared first on Uniphore.

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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Data privacy issues. A major concern for customers is the privacy of their data. As such, it’s important to reassure your customers that your privacy policy is secure and transparent. It should be simple to use and contain predefined statements in a list for your customers to choose from. Drawbacks of conversational AI.

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Large language model inference over confidential data using AWS Nitro Enclaves

AWS Machine Learning

In this post, we discuss how Leidos worked with AWS to develop an approach to privacy-preserving large language model (LLM) inference using AWS Nitro Enclaves. Transport Layer Security (TLS) – A cryptographic protocol that provides secure communication that enhances data privacy in transit between users and the LLM service.

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Social Media Violations in the Workplace

Ann Michaels and Associates

The privacy of your employees is important and employers have to be very careful. It depends, in part, on the privacy laws of your state. An example of this is any publicly available post in social media in which a co-worker is being sexually harassed or placing derogatory statements away from the workplace.

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Using Omnichannel Contact Center to Drive Customer Satisfaction

InMoment XI

She notices an unauthorized charge on her credit card statement and is concerned about potential fraud. Follow-up communications are sent through secure channels, ensuring privacy. To represent the practical uses of an omnichannel contact center solution, let’s examine two customers in two different industries.

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Manage your Amazon Lex bot via AWS CloudFormation templates

AWS Machine Learning

IAM role that is used by the bot at runtime BotRuntimeRole: Type: AWS::IAM::Role Properties: AssumeRolePolicyDocument: Version: "2012-10-17" Statement: - Effect: Allow Principal: Service: - lexv2.amazonaws.com DataPrivacy: ChildDirected: false IdleSessionTTLInSeconds: 300 You can download the updated template.