Alliance by IFS

JULY 26, 2018

Read Press Release Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries. The post Press Release: NSC Global Selects Astea Alliance for Worldwide Growth appeared first on Astea.

Trends 50

Trends Technology Management Industry 50

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. The post Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust appeared first on Astea.

Groups 50

Groups Technology Innovation Industry 50

Truthlab

SEPTEMBER 19, 2017

The post Press Release: Truthlab Unveils CXM Solutions for B2B Companies appeared first on truthlab.

B2B 63

B2B Company Customer Experience Management Customer relationships 63

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. Astea’s technology is helping us empower our customers to make informed decisions about their service management.”.

Groups 50

Groups Technology Innovation Industry 50

UserIQ

FEBRUARY 17, 2022

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.

Report 52

Report Analytics Software Customer Success 52

InMoment XI

APRIL 27, 2023

This release of enhancements builds on InMoment’s integrated CX approach and AI-powered product foundation to give organizations the best chance of competing in today’s changing business environment. InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe.

Innovation 260

Innovation Feedback Analysis Resources 260

Ecrion

FEBRUARY 14, 2019

Related Links: [link] The post [Press Release] Ecrion Software Announces Restructuring of Leadership Team appeared first on Ecrion.

Leadership 40

Leadership Software CEM Insurance 40

ShepHyken

FEBRUARY 26, 2024

How does the future press release technique communicate the vision of a transformation to employees and stakeholders? They use techniques including writing memos, defining the desired outcome, and creating future press releases to make the vision concrete and understandable.

Leadership 92

Leadership Communication Strategy Customer Experience 92

Magellan Solutions

NOVEMBER 5, 2015

This press release is originally published in PR.com. The post Bureau Veritas ISO 27001 Certification (Press Release) appeared first on Magellan Solutions. See article here. Published by: Magellan Solutions.

Call Center 40

Call Center Contact Center Government Innovation 40

AWS Machine Learning

APRIL 8, 2024

Download press releases to use as our external knowledge base. Build an index out of the press releases to be able to query and add as additional context to the prompt. Our data sample is two Amazon press releases in PDF version in the press releases folder in our code repository.

Knowledge Base 100

Knowledge Base Tools Data Training 100

Amplifai Coaching Category

JANUARY 12, 2021

AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.

Innovation 52

Innovation Technology Management 52

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. Metadata filtering overview Prior to the release of metadata filtering, all semantically relevant chunks up to the pre-set maximum would be returned as context for the FM to use to generate a response.

Knowledge Base 105

Knowledge Base Strategy Examples Meeting 105

Brandwatch CX

MARCH 23, 2023

We’ve just released a crisis management guide that will help you become an expert in the area. Hopefully you’ll never need them, but if someone needs to be interviewed by the press, you have to make sure they’re capable. Very few people are naturally good at facing a hostile press. bw_banner_cta] 4.

Management 88

Management Social Media How To Communication 88

Lithium

FEBRUARY 6, 2024

Agents can now press the Tab key to navigate among the tabs in this section and press the Enter key or the Spacebar to select a tab. Release Notes Events are now released for General Availability (GA), and based on their notification preferences, members can now receive email notifications regarding Events.

Social Media 52

Social Media Knowledge Base Report Trends 52

Uniphore

JULY 1, 2021

Atlanta, GA – July 1, 2021 – Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. For press inquiries, contact Drew Pizzini at dpizzini@jacada.com. Register Now.

Social Media 218

Social Media Call Center Study Contact Center 218

inSided

SEPTEMBER 24, 2020

The rapid acceleration and demand for Customer Community platforms in the B2B SaaS & subscription-based market continues to drive customer and revenue growth.

B2B 52

B2B Management Marketing Customers 52

CSM Magazine

JANUARY 24, 2023

Get Creative with Press Releases to Make a Big Impact Writing press releases is an effective way to make a big splash when announcing the opening of your new business location. You can use them to reach out to local media outlets and get more coverage for your brand. You can also use sites like openings24.com

Social Media 52

Social Media Video Course Connections 52

2020 Research

DECEMBER 5, 2023

In this episode, Isaac addresses some of our audience’s most pressing questions, highlighting the impact of technology and AI on both the industry and Sago’s research model. Some of the questions discussed include: How will the market research industry use synthetic/artificial respondents?

Innovation 59

Innovation Industry Video Consulting 59

2020 Research

DECEMBER 5, 2023

In this episode, Isaac addresses some of our audience’s most pressing questions, highlighting the impact of technology and AI on both the industry and Sago’s research model. Some of the questions discussed include: How will the market research industry use synthetic/artificial respondents?

Innovation 59

Innovation Industry Video Consulting 59

Centercode

AUGUST 16, 2023

Teams often devote months (if not years) to developing a new product, and as you get closer to the release, you get more and more nervous about confidential product details going public. What if a beta tester tells the press about the product? What if someone finds out about the bugs we uncover? Or worse, gives it to my competitor?

eBook 52

eBook Groups 52

Customercount

OCTOBER 22, 2018

Kobek, RRP I read a press release the other day on LinkedIn and a national trade publication that claimed a resort company was … Continue reading → The post Is your Feedback System Convenient? Why We Shouldn’t Talk To Ourselves: Text Messaging is rising and rising and rising By Robert A. appeared first on CustomerCount.

System 130

System Feedback Company 130

Centercode

AUGUST 16, 2023

So your company just released its latest product and to the horror of the development team, several critical bugs have slipped into the release. And as the company faces the scrutiny of the press, the public and the customer, the one question that gets asked is “Why didn’t you run a beta test?”

e-support 40

e-support Company Customers 40

GetFeedback

AUGUST 5, 2019

If you’d like to read more about the acquisition announcement, feel free to check out the press release here. I’m incredibly excited for GetFeedback to join the SurveyMonkey team to help bring CX innovation to our joint customers. The post We’re excited to join the SurveyMonkey family!

Innovation 170

Innovation CRM Feedback Analytics 170

QuestionPro Audience

MARCH 16, 2018

With this information, they altered their advertising campaigns and pressed the message of inclusion. Data analytics has opened a number of new avenues that the entertainment industry can use to analyze past data, make creative marketing decisions, and predict the turnout for upcoming movie releases.

Entertainment 247

Entertainment Industry Data Advertising 247

QuestionPro Audience

MAY 2, 2018

According to Tostito’s press release , they have teamed up to help consumers get to and from their Cinco de Mayo celebrations safely. PepsiCo brands Sabra and Tostitos have partnered with Lyft to launch a Cinco de Mayo campaign that offers up to $10 off the ride-hailing service, Lyft.

Brands 236

Brands Marketing Consumers Sales 236

Steve DiGioia

JUNE 25, 2018

According to the company’s press release, the train conductor misunderstood the departure time and closed the train doors ahead of schedule. Yes, you read that correctly; 25 seconds early. The commuter train left at 7:11:35 a.m., instead of the scheduled 7:12 a.m., on May 11, 2018.

Travel 147

Travel Training Management Company 147

GetFeedback

JANUARY 14, 2019

When your company releases a new product or feature. When it comes time to release a new product or feature, naturally customers will have questions. These service resources will help your customers find answers to their pressing questions. All team members need to be up to speed on how to interact with customers.

Customer Service 207

Customer Service How To Knowledge Base Guidelines 207

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait Times Interaction Analysis 62

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait Times Interaction Analysis 62

Helen Dewdney

NOVEMBER 24, 2015

Black Friday started in America in the early 2000s, found its way over here through Amazon and is now now everywhere. However, last year saw near riots in some British supermarkets as people fought over items that they often felt later they didn’t even want or need!

Consumers 0

Consumers Retail Comparison Tips 0

Beyond Philosophy

DECEMBER 15, 2022

We might send a press release to see if reporters will pick up the story. So, if you want someone to write the story to be a collaborator, you might need to position the press release to highlight those things about your message that improve the economy. Frame it Properly. It’s an example of Framing.

Social Media 78

Social Media Video Entertainment Meeting 78

COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. This esteemed group of leaders was passionate about solving a pressing problem that organizations were experiencing.”

Customer Experience 102

Customer Experience Contact Center Consulting Guidelines 102

QuestionPro Audience

JANUARY 19, 2018

In a company press release announcing Amazon HQ2, Amazon spoke about plans to invest over $5 billion in construction, and create as many as 50,000 high-paying jobs. It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy.

Study 230

Study Innovation System Meeting 230

QuestionPro Audience

OCTOBER 2, 2018

One month after Nest’s thermostat release, it was sold out in their online store. Before Nest, I think most homeowners would be hard pressed to tell you the name of the company that manufactured their thermostats. , in order to get an average by which they could use for their future products.

Brands 191

Brands Marketing Consumers Survey 191

Vonage

MAY 30, 2017

Read more in today’s press release , and see the top 10 at callcentrehelper.com. ContactWorld received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available. Related Posts 10 powerful statistics that prove the customer is still always right.

Technology 120

Technology Customer Confidence Customer Service Marketing 120

Blake Morgan

MAY 9, 2023

Links mentioned in this episode: 5 Pillars of Personalization at Scale: [link] “What If” press release: [link] __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. This episode is sponsored by IBM.

Company 98

Company Hospitality Innovation Technology 98

AWS Machine Learning

JUNE 28, 2022

In the following scenario, we generate audio samples for an IVR system (“For English, please press one”): Thanks to this release, you can now expand the use case to deliver a consistent audio experience in different languages. All the new voices are natural-sounding and maintain a native-like accent.

Roadmap 68

Roadmap Contact Center Examples Brands 68