podcasts cx-evolution-company-growth 
BlueOcean
OCTOBER 4, 2022
4x Growth with Better Employee Experience. Anne Bibb, founder and CEO of Remote Evolution , says the companies who invest in the employee experience realize growth four times faster than those that don’t. Lessons from the CX Futurist. Two thirds of companies,” she says, “compete solely on CX.”.
Customer Bliss
NOVEMBER 21, 2019
This is an important role for the growth of your organization, and you will need the help of your C-Suite team, especially the CEO, in order to gain real traction in your work. I recently spoke with Guy Nirpaz , CEO and Founder of Totango about this path to organizational and customer success on my podcast. Remove employee obstacels.
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NobelBiz
NOVEMBER 13, 2023
As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.
Customer Bliss
OCTOBER 2, 2019
Today, I want to talk about the evolution of your role, from where you are inside the company to a chief experience officer, or a chief customer officer. This is something I frequently talk to people on my podcast show about, and it’s come up quite regularly, which is how you create a career path to that role.
Customer Bliss
AUGUST 3, 2018
How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. .
Oracle
MARCH 1, 2021
In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas.
Customer Bliss
JULY 7, 2016
That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges. I call that One-Company Leadership. Clunky can be good: This is a lesson from my first episode, with Martin Hand of St.
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