Lithium

OCTOBER 6, 2021

By listening to his customer’s conversations, today’s guest not only understood their business better but also scored hundreds of followers on his oceanography Twitter list. This level of engagement is why learning your customer’s business matters. Hit that subscribe button wherever you listen to your favorite podcasts!

Customer Experience 98

Customer Experience Customer relationships Customer Expectations Customers 98

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let’s begin this week’s issue with a test. My podcast partner only got two of five, but that was still pretty good, considering he’s from Ohio.

How To 78

How To Exercises Video Policies 78

Russel Lolacher

APRIL 20, 2021

Internal podcasts are a great tool for communications and to engage your employees. The popularity and adoption of podcasting continues to rise. According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. Look at podcasting as its own program. I love that.

Engagement 122

Engagement Culture Entertainment Communication 122

Customer Bliss

MARCH 22, 2021

In the next several years, this upheaval will continue and it’s critical that we stay nimble in learning what matters to our customers, how their lives are changing, and what they need. These conversations are so thoughtful and valuable that you’ll be seeing some replays of several of my favorites in the coming weeks.

Leadership 156

Leadership Customer Experience Company Customers 156

Customer Bliss

MAY 12, 2020

During this time, I’ve been bringing together leaders who influence us all to share their wisdom in live conversations on LinkedIn and Twitter. Here are just a few of the takeaways from this conversation. He shared with us some key takeaways from his new ABC book for adults, V is for Vulnerable , which I loved.

Leadership 210

Leadership Hotels Connections Software 210

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return. However, ghosting happens in other arenas, too.

How To 60

How To Fashion Communication eBook 60

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. She is a Subject Matter Expert in Product Lifecycle Management (PLM), Product Portfolio Management (PPM), Labeling and Artwork Management (LAM) for manufacturers.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

AUGUST 28, 2020

In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees. ” In my live podcast interview with @Airbnb's Aisling Hassel, she tells us: As leaders how you can offset the anxiety is by giving clarity of vision. We had our 2020 plans.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

Experience Investigators by 360Connext

DECEMBER 15, 2023

The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Storyminers

APRIL 12, 2021

They can be emails, doing a podcast, or making some telephone calls. No matter how hard you try, or how much you spend, your brand can’t be any better than what your customers experience. If I don’t know that, it’s hard to position our services and reason for purchase properly. Leading an SME was never my goal.

Leadership 240

Leadership Course Brands Customer Experience 240

Experience Investigators by 360Connext

DECEMBER 5, 2014

Customers, and those of us who serve them, have one thing in common, no matter what the industry or situation. These are the types of questions Adam Toporek and I will be covering in our new business podcast: Crack The Customer Code! That’s right, we’re launching a podcast! We’re all human!

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

Michel Falcon Experience

MARCH 17, 2023

To listen to this episode on Apple podcast, click here. Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Beyond Philosophy

APRIL 28, 2022

On a recent podcast, one of our listeners contacted us with a Business Pickle with which he wanted our help. In another podcast, we discussed Fernando’s problem regarding distinguishing a commodity from the others in the field. From a marketing standpoint, perceived value is the only value that matters ever.

B2B 89

B2B Communication Strategy Retail 89

Kustomer

MAY 26, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen has a heart to heart with fellow business leaders, urging them to take advantage of chatbots so their organizations will acquire and retain customers. Tune in to the full podcast episode to learn more! Tune in to the full podcast episode to learn more!

Chatbots 98

Chatbots Virtual Agent Customer Service Loyalty 98

Russel Lolacher

JANUARY 23, 2022

In episode five of Relationships at Work, I hang out with Vernon Ross , author and found of Enterprise Podcaster, which helps organizations get into the world of podcasting. We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Or, listen on: Apple Podcasts.

Employee Engagement 98

Employee Engagement Culture Engagement Employee Experience 98

Michel Falcon Experience

APRIL 9, 2023

To listen to this episode on Apple podcast, click here. Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Hey everyone, and welcome to the People-First Culture Podcast with me, Michel Falcon.

How To 60

How To Culture Employee Engagement Management 60

InteractionMetrics

JANUARY 26, 2024

In this episode of the podcast Distribution Talk , Jason Bader has a far-reaching conversation with Martha Brooke. Highlights from the Conversation: This interview has been edited for length and clarity. Case Study Explored: Martha and Jason dissect a distribution company that sought to improve its inside sales customer service.

Call Center 52

Call Center Training Metrics Case Study 52

Customer Bliss

MAY 6, 2020

During this time, I’ve been bringing together leaders who influence us all to share their wisdom in live conversations on LinkedIn and Twitter. During our conversation, Horst provided some specific crisis management advice; he also offered wisdom that leaders can apply in their day-to-day lives during more stable times.

Hotels 156

Hotels Communication Leadership System 156

Playvox

JULY 25, 2022

Today we’re announcing a new way to learn about customer service for people who love to listen: the Masters of Support podcast. This new podcast showcases expert voices from around the CX industry sharing lessons learned, valuable truths, and extraordinary stories about becoming masters of support. What’s the new podcast all about?

Customer Service 52

Customer Service Contact Center Industry Customers 52

Beyond Philosophy

FEBRUARY 8, 2019

–more–> Not so long ago, I was having a conversation in the C-Suite of a company about Customer Experience. As a guest on our recent podcast, she spoke about how retailers are winning in today’s hypercompetitive retail market. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Retail 117

Retail Consulting Loyalty Marketing 117

Beyond Philosophy

OCTOBER 25, 2018

Creating and sustaining a customer-centric culture was the subject of a recent podcast. Hear the rest of the conversation on “ Creating and Sustaining a Customer-centric Culture” on The Intuitive Customer Podcast. billion reasons Customer-centricity matters. But what is customer-centricity and how do you do it?

Customer Centricity 245

Customer Centricity Culture Customers Customer Experience 245

West Monroe

JUNE 12, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. And the feature itself isn’t what matters, but the thing that feature enables for either the user or the business. About the episode How do you adopt effective leadership strategies in a hustle culture?

Leadership 52

Leadership Healthcare Innovation Case Study 52

GetFeedback

DECEMBER 16, 2019

The process through which they achieve this matters to them. If you want to stand out from your competitors, you need to ask them and know what matters to them. Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. The result?

Feedback 195

Feedback Industry Social Media Wait Times 195

Beyond Philosophy

FEBRUARY 19, 2019

It was not a fruitful conversation; they were in denial. We hosted a special guest Professor Barbara Kahn from the Wharton School at the University of Pennsylvania on our recent podcast. Professor Kahn co-hosts a weekly program on Sirius XM Channel 132 called “Marketing Matters.” Streaming is never going to catch on.”.

Retail 142

Retail Competitive Advantage Leadership Examples 142

Beyond Philosophy

JANUARY 2, 2019

On my recent podcast , I shared the following seven issues that are causing this situation. You have to know what matters most to customers so you can fix the right stuff. You have to know what matters most to customers so you can fix the right stuff. However, if that happens, I worry Customer Experience as a movement will die.

Net Promoter Score 156

Net Promoter Score Customer Experience Effort Score Hospitality 156

Uniphore

OCTOBER 4, 2021

Delivering on and exceeding expectations relies on innovation , deploying technologies like conversational AI and training your agents to become the customer service heroes they’re meant to be. This means modern businesses should not only keep customers happy but also exceed their expectations. That’s what brings customers in.” “The

Customer Service 100

Customer Service Customers Brands Examples 100

Uniphore

SEPTEMBER 7, 2021

Keep connected with Conversations that Matter at Apple Podcasts , Spotify , or www.uniphore.com. A customer-first approach is rising in popularity across all industries including insurance. Deploy the right digital solution. Customer service lies at the heart of everything that we do,” Dipu explains.

Insurance 100

Insurance Industry Innovation Analytics 100

Beyond Philosophy

JULY 27, 2023

We are discussing authenticity here because one of our podcast listeners asked us to discuss it. Then again, if it felt authentic to the attendees, does it matter if it was? They matter a lot for certain things, and for others, they’ll matter less. Authenticity is an essential part of an experience.

How To 78

How To Conference Insurance Examples 78

Beyond Philosophy

OCTOBER 4, 2018

No matter what my mum told me, I am not unique. We discussed how the time of day that the experience occurs affects Customer Experience on our recent podcast. Hear the rest of the conversation on “ How Does Time of Day Affect How Much We Sell?” on The Intuitive Customer Podcast. For example. I am a morning person.

Sports 141

Sports Exercises Government Customer Experience 141

West Monroe

FEBRUARY 13, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. I think no matter what your profession is, scientist, veterinarian, nurse, or anything else, the two most important skills people should know are 1) how to define a problem, 2) how to influence or drive change.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. I think no matter what your profession is, scientist, veterinarian, nurse, or anything else, the two most important skills people should know are 1) how to define a problem, 2) how to influence or drive change.

Innovation 52

Innovation Company Groups Strategy 52

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. You can have the best logo in the world, you can have the best website in the world, but it doesn’t matter without the customers.”.

Marketing 98

Marketing B2C Technology Management 98

ChurnZero

MAY 6, 2022

podcast to talk about his pragmatic approach to entrepreneurship, the lessons he brought with him when founding ChurnZero, and the one thing he wish he knew before starting his career. Today’s investors ask about NRR within the first five minutes of conversation. If it’s not good enough, nothing else matters.

ROI 98

ROI B2B B2C Metrics 98

Beyond Philosophy

JANUARY 10, 2019

We discussed how our mental accounting affects our behavior as customers in our recent podcast. It wasn’t a huge amount, but it was a nice windfall. Did I spend it on something practical? Give it to charity? Not a chance. I bought a fancy new fishing reel that I had my eye on but previously had felt was too expensive.

Customer Experience 127

Customer Experience Entertainment Customers Travel 127

Beyond Philosophy

JULY 24, 2019

We discussed Facebook on a recent podcast and the implications of privacy violations for their users. Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. That is where I sit.

Customer Centricity 139

Customer Centricity Culture Government Course 139

Beyond Philosophy

JANUARY 13, 2022

This topic came up on a recent podcast. Sometimes, Robert says, no matter how much time, effort, and investment you put into improving the customer relationship, it remains dismal from both perspectives. There is a process, and today we will look at when and how you should sack a customer. . But there are limits. Who Should Decide?

Effort Score 78

Effort Score How To Customer relationships Contact Center 78

Beyond Philosophy

FEBRUARY 19, 2022

The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. One of the overarching principles that guide your behavior when engaging with senior executives is to remember what matters to them most. A lot of the behavioral sciences can feel intimidating.

Engagement 78

Engagement Consulting Financial Customer Experience 78