VoC Platforms Give Employees a Voice Too
Cyara
SEPTEMBER 5, 2023
As the first person customers often speak to, frontline staff in contact centers engage with customers in every kind of mood – happy, frustrated or even just plain angry.
Cyara
SEPTEMBER 5, 2023
As the first person customers often speak to, frontline staff in contact centers engage with customers in every kind of mood – happy, frustrated or even just plain angry.
InMoment XI
DECEMBER 22, 2022
If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. What Is Voice of the Customer? What is the Voice of Customer Process?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
NOVEMBER 28, 2023
In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. More importantly, reviews serve as a valuable source of information for companies looking to capture the Voice of the Customer and deliver improved customer experiences.
Lumoa
FEBRUARY 7, 2023
Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)?
Advertisement
Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked. Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform.
InMoment XI
FEBRUARY 16, 2024
Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge of harnessing the full spectrum of customer voices. By actively tapping into both complaints and compliments data across various platforms, businesses can uncover a wealth of insights.
InMoment XI
JUNE 8, 2023
At alphabroder, we believe taking action on employee feedback demonstrates that the voice of the employee is valued, heard, and respected”, said Maria Koppy, VP of Organizational Development, alphabroder.
Advertisement
Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. Omnichannel – how to automate in voice first then scale the same solution digitally. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.
Advertisement
When it comes to Voice of the Customer (VOC) programs, B2B organizations are often behind the curve, adopting best practices and innovations more slowly than B2C companies. However, the expectation for B2B companies to deliver exceptional experiences is the same, if not higher, than their B2C counterparts.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. Go-live is just the beginning: Best practices to optimize customer engagement.
Let's personalize your content