InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. The InMoment platform is fully WCAG 2.0 Forrester Research, Inc.

Analytics 260

Analytics B2B Guidelines Software 260

Ascribe

OCTOBER 11, 2018

Ascribe adds Japanese translation to its full suite of text analytics software. The post Ascribe expands robust multilingual text analytics platform appeared first on Ascribe. Download the press release.

Analytics 40

Analytics Software 40

InMoment XI

NOVEMBER 28, 2023

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. This explains why the highest-rated businesses on online review platforms are typically the ones that proactively manage reviews and are most responsive to customers.

Management 346

Management Marketing Social Media Guidelines 346

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. This allowed the organization to capitalize on the data collected from the new survey approach.

Case Study 493

Case Study NPS Survey Analytics 493

InMoment XI

DECEMBER 22, 2022

Most brands with a VoC or experience improvement program will centralize the data streams and use advanced analytics and behavioral science experts to identify what customers are actually saying. For any data to be useful, of course you need to take the time to dig in and understand what your customers are actually saying. The result?

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. Consider a retail company that monitors social media platforms to analyze customer feedback about its new product release. How is Unstructured Data Used? 2/29/24.

Data 260

Data Customer Experience Social Media Analysis 260

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.

Innovation 260

Innovation Feedback Analysis Resources 260

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Operational Efficiency AI-powered CX platforms can streamline the analysis of vast amounts of data and provide actionable insights in real time.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences. Focus on making each step clear, intuitive, and user-friendly.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

JANUARY 16, 2024

These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. E-commerce Chatbots for Customer Support: E-commerce platforms often use AI-driven chatbots to provide instant assistance to customers. Will Contact Center AI Replace Call Center Agents?

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform.

Analytics 493

Analytics Data Customer Experience Social Media 493

Alida

JANUARY 25, 2022

Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

Analytics 246

Analytics Touchpoint Innovation Customers 246

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Analysis 423

Analysis Data How To Customer Centricity 423

Wootric

DECEMBER 21, 2018

To our surprise, most of this feedback originated on competitor survey platforms like Qualtrics and review sites like GlassDoor. survey responses and online reviews) into the platform. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. .

Analytics 67

Analytics Survey e-support Analysis 67

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond. Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In other words, if you want to be able to quantify and track what’s driving your CX scores, you need feedback analytics. Feedback analytics is a deeper form of text analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Thematic

APRIL 3, 2024

This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture. The data will help you uncover hidden patterns and prioritize customer concerns. ” 2.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Comm100

NOVEMBER 23, 2022

Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. By introducing channels like Salesforce CRM to an omnichannel platform, you can extend personalization even further. But without extensive resources, how can you provide truly personalized service?

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

Tools 52

Tools Software Marketing Analytics 52

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. What is chat analytics? Chat analytics is the process of finding useful data points in chat conversations and support tickets. A chat conversation or a ticket thread contains a lot of text that’s irrelevant to the issue.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Analytics 52

Analytics NPS Banking Analysis 52

SurveySparrow

APRIL 15, 2024

Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySensum

FEBRUARY 26, 2024

Ease of use : Choose a user-friendly platform that is intuitive and easy for both administrators and employees to navigate. Real-time analytics : Select a tool that provides real-time analytics and reporting capabilities, allowing you to monitor survey results as they come in and identify trends or areas for improvement promptly.

Tools 52

Tools Survey Employee Engagement Culture 52

BirdEye

SEPTEMBER 21, 2023

Have a management platform to aggregate and interpret online reviews. Also, it has great analytics and listing services for citations and directories. Grow your business with Birdeye Birdeye is the highest-rated all-in-one reputation management platform for local businesses and brands. star rating.

Report 111

Report Management Comparison Feedback 111

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

BirdEye

JULY 6, 2023

Short messaging service (SMS) is a text-based messaging medium that helps you send and receive messages across all mobile devices. Services like Birdeye can help you automate, track, and integrate your text messages with other client communications. The standard SMS has a limit of 160 plain text characters.

Connections 98

Connections Communication Video Customers 98

SurveySensum

NOVEMBER 24, 2023

The Fix -Text Analytics Software Here’s what I do – Let’s say I receive about 350 comments every week which equals about 1500-2000 comments in one month. So, what I do is, use SurveySensum’s Text Analytics Software to efficiently manage and analyze the NPS program. So what to do? That’s a lot, right?

NPS 52

NPS Analytics Case Study Analysis 52

SurveySparrow

JUNE 20, 2023

We will explore its key features, such as mobile-friendly surveys, conversational user interface, and real-time analytics. Device-agnostic platform : Get a seamless experience across many devices – including mobiles, tabs and kiosks. The Platform plan is ideal for large businesses seeking customization and support.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

CSM Magazine

AUGUST 23, 2023

Another way for businesses to employ automation is to schedule social media updates using their CRM platform regularly. Two-Way Texting and Chatbot Two-way texting through SMS messaging has gained popularity among businesses as a communication channel to engage prospects and existing borrowers.

CRM 52

CRM Chatbots Return on Investment Social Media 52

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Thematic

FEBRUARY 29, 2024

This explains why they were early adopters of text analytics, to automate the heavy lifting, save time and get more value from their data. After struggling to get useful text analysis insights from their customer experience management platform, Lee started to scour the market for alternatives.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62

MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. Sentiment Analysis is the process of analyzing written or spoken texts to determine the emotional tone of the conversation. What Is Sentiment Analysis?

Contact Center 66

Contact Center Analysis Return on Investment ROI 66