InMoment XI

MARCH 5, 2024

Consider a retail company that monitors social media platforms to analyze customer feedback about its new product release. Schedule a demo today and discover how our platform can drive actionable insights and elevate your customer experience strategy! References Research World. 2/29/24.

Data 260

Data Customer Experience Social Media Analysis 260

SAP Customer Experience

MAY 16, 2023

SAP Customer Data Platform allows you to unify your data, power real-time engagement with customer context, respect consumer data privacy, and uncover new revenue opportunities. Check out this overview video to know more. If you are excited and would like to start your learning journey, check out our newly released.

Data 83

Data Video Consumers Customers 83

Storyminers

MAY 21, 2020

Both articles tie how Nimble , a new social selling platform, improves the lives of professional service providers. Today Page Dashboard Overview. Last year, I wrote an article about new ways to work. It was based on an interview with founder, Jon Ferrara.

Case Study 246

Case Study Social Media Study Meeting 246

Experience Matters

APRIL 4, 2018

Clicktale Overview: Clicktale is a leading provider of ‘Experience Analytics’ software. Clicktale Overview: Clicktale is a leading provider of ‘Experience Analytics’ software. Unlike other analytics platforms, Clicktale’s Experience Cloud helps improve customer experiences Read More.

Case Study 150

Case Study Analytics Groups Study 150

BlueOcean

OCTOBER 23, 2023

Company Overview The first pages of your RFP will always be the “get to know you” section. Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) If yes, provide details on the platform, available insights, and reporting standards. For remote training?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

BirdEye

APRIL 17, 2024

Policy overview: Combating deceptive content with transparency YouTube now mandates that creators reveal when their videos include AI-generated or significantly altered media that mimics reality. This emphasizes the platform’s commitment to transparency as a core value.

Policies 64

Policies Social Media Video Guidelines 64

COPC

MARCH 11, 2024

Related Call Center Attrition: Avoid the Dilemma of First-Day Ghosting provides an actionable overview of creating an accurate job description and implementing a successful preboarding program to prevent attrition before day one.

Call Center 98

Call Center Gamification Contact Center Training 98

BirdEye

APRIL 14, 2023

Real-time financial overview: With accounting software, you can have a real-time snapshot of your financial situation, making it easier to track cash flow, monitor expenses, and stay on top of your business’s financial health. This helps you make informed decisions and prevents potential issues with tax authorities.

Software 98

Software Financial Banking e-support 98

NICE inContact

JULY 18, 2019

Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform? Watch this video to learn that this is possible and available.

Contact Center 150

Contact Center Omni-Channel Call Center Video 150

AWS Machine Learning

FEBRUARY 13, 2024

The following figure provides an overview of the checkout process. BigBasket was running this on a third-party platform, which incurred significant costs. Solution overview We recommended that BigBasket rearchitect their existing FMCG product detection and classification solution using SageMaker to address these challenges.

Training 100

Training Gamification Data Innovation 100

Team Support

MARCH 7, 2024

This includes project management tools, communication platforms, and customer support software like TeamSupport. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews. This omnichannel experience enables you to engage customers regardless of location and time.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Analytics Omni-Channel 52

Team Support

MARCH 7, 2024

This includes project management tools, communication platforms, and customer support software like TeamSupport. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews. This omnichannel experience enables you to engage customers regardless of location and time.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

SurveySparrow

MARCH 19, 2024

Here are some video types that work well for lead generation: Live Videos Social media platforms often have alerts when a user or page does a live video. They get an overview of your product on a page that’s optimized for conversion. Leverage Social Media Videos tend to perform well on all social media platforms.

Video 95

Video Strategy Marketing Social Media 95

Centercode

JANUARY 26, 2023

That post looked at the challenges and benefits of collecting feature requests and is a great overview of feature requests as a concept in beta. This post looks at how feature requests are used in the Centercode beta test management platform to […] Recently we did a post on the role feature requests play in beta.

Management 52

Management 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

CSM Magazine

DECEMBER 21, 2023

With the continuous evolution of the online gaming scene, players actively search for platforms that not only provide exciting gaming encounters but also guarantee a secure and gratifying atmosphere. Australia has consistently attracted enthusiastic gamblers, especially those fond of engaging in real money pokies.

Innovation 52

Innovation Engagement Measurement Customer Experience 52

Gainsight

MARCH 26, 2024

Three Big Things: Lessons From the Field Filley realized early on that having a dedicated Customer Success Management Platform created a lot of advantages for CSMs like her. Gainsight helped her consolidate all the customer data into a quick and easy overview.

Customer Success 52

Customer Success Metrics Touchpoint NPS 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

Team Support

APRIL 10, 2024

Unlike traditional ticketing systems, TeamSupport’s solution goes a step beyond by providing a robust platform for seamless collaboration among team members. From tracking ticket trends to monitoring client satisfaction scores, these analytics provide a detailed overview of your client support’s performance and areas that need improvement.

Competitive Advantage 52

Competitive Advantage Analytics Software Culture 52

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? 9 Website Feedback Tools: A Quick Overview Here’s a quick overview of all 9 website feedback tools.

User Experience 52

User Experience Tools Feedback Analysis 52

AWS Machine Learning

SEPTEMBER 28, 2023

This post provides an overview of an end-to-end generative AI solution developed by Accenture for a production use case using Amazon Bedrock and other AWS services. Data is ingested into the platform as a bulk upload on day 0 and then incremental uploads day 1+. The generated response is provided back to the user via the web platform.

Knowledge Base 96

Knowledge Base Chatbots Self Service System 96

eGain Blogs

SEPTEMBER 21, 2023

Knowledge Opportunities Overview: This course provides a comprehensive guide to maximizing knowledge opportunities. Qualification Overview: Dive deep into ongoing qualification in Knowledge Management projects. Design Overview: Explore the importance of design in Knowledge Management. Duration: 1 hour 3. Duration: 45 minutes 4.

Management 40

Management Knowledge Base Course System 40

CSM Magazine

AUGUST 30, 2023

While considering different crypto investments, you’ve probably encountered Hedera and VeChain platforms. It’s where our guide comes into play, as it will help you learn more about these two platforms. Hedera Overview Hedera has a different structure than Ethereum or other blockchains, but it executes the same functions.

Comparison 52

Comparison Financial Consulting Marketing 52

Feedbackly

OCTOBER 19, 2023

This KPI comparison table gives a great overview of how CSAT compares with other CX KPIs. With Feedbackly’s seamless integration with other platforms, sharing your survey results with other teams is much easier. Similarly, incorporate NPS, CES, and other KPIs to get a comprehensive overview of customer experience.

Customer Satisfaction 52

Customer Satisfaction Survey Touchpoint NPS 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Forrester's Customer Insights

JUNE 6, 2018

This shouldn’t come as a surprise; social listening platforms offer a unique window into customers’ lives, opinions, and preferences. SLPs are heavy-hitters in the martech stack and are the backbone of not […].

Customer Expectations 26

Customer Expectations Technology Social Media B2C 26

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Effort Score 113

Effort Score Training Analytics Retail 113

AWS Machine Learning

NOVEMBER 17, 2023

Live stream platforms can use flexible rules to moderate visual content. For instance, platforms with younger audiences might have strict rules about adult content and certain products, whereas others might focus on hate symbols. These platforms establish different rules to match their policies effectively.

Video 89

Video Policies e-support System 89

MyCustomer

APRIL 5, 2023

Distill hundreds of individual customer comments into an easy-to-understand short overview of the most pressing customer issues 5th Apr 2023 InMoment Leverages ChatGPT in the XI Platform

Innovation 40

Innovation Customers 40

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, we found the following common feedback for Delighted from product review platforms like G2, and Capterra. But first, let’s delve deep into the drawbacks of Delighted.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

Totango

DECEMBER 20, 2023

Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models. Intuitive user experience : The clean, easy-to-navigate interface and thoughtfully designed user experience make Totango a preferred choice for users.

Report 108

Report Effort Score Customer Centricity User Experience 108

Upwave

MARCH 6, 2024

Streamline Campaigns Overview with Archiving With campaign archiving, you can now filter out unused, never launched campaigns from your default campaigns overview. Revamp In-Platform Support The Get Help button now harnesses a chatbot to quickly route your questions and requests to Upwave’s Support team.

Knowledge Base 26

Knowledge Base Chatbots Report Measurement 26

Kustomer

MARCH 30, 2021

Kustomer University will house courses on platform navigation, configuration, and best practices. Onboard your newest agents with our Kustomer Agent Training course , which gives them a platform overview and best practices for supporting customers using the platform.

Training 98

Training Roadmap Course CRM 98

Interactions

DECEMBER 9, 2022

Trustera is the world’s first real-time, audio-sensitive redaction platform. To learn more about how Trustera can protect your contact center, see our overview. We believe the best way to ensure credit card compliance is to ensure that your employee never hears the credit card number to begin with. . The result?

Average Handle Time 118

Average Handle Time Contact Center Banking CRM 118

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. So, because of these limitations, we have explored different customer review platforms G2, Capterra, Trustradius, and others, to list out the 9 best SurveySparrow alternatives. How do we know that?

Tools 52

Tools Survey Multi-Channel Analytics 52

AWS Machine Learning

FEBRUARY 6, 2024

This post provides an overview of an end-to-end generative AI solution developed by Accenture for regulatory document authoring using SageMaker JumpStart and other AWS services. Automating the frustrating CTD document process accelerates new product approvals so innovative treatments can get to patients faster.

Government 102

Government Report System Guidelines 102

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool? Want to know these criteria?

Feedback 52

Feedback Tools Management Knowledge Base 52