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Building a Great CX Team

CX Accelerator

Project/Program Management. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. PROJECT/PROGRAM MANAGEMENT When it comes time to turn your CX-transforming initiatives from theory into reality, a project manager will be required. Customer Journey Mapping.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. His goal is to harness the collective intelligence of customer-centric thought leaders to help businesses create better customer relationships.

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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

The following is an example of the metadata file content: { "metadataAttributes" : { "tag" : "project EVE", "year" : 2016, "team": "ninjas" } } The metadata filtering feature of Knowledge Bases for Amazon Bedrock is available in AWS Regions US East (N. Metadata can be string, number, or Boolean. Virginia) and US West (Oregon).

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Taking Ownership – key to the success of your approach to Customer Experience

ijgolding

What I observed, were a lot of committed, passionate business people who were willing to TAKE OWNERSHIP – a real key to the success of any approach to CX. Like so many things, the concept is so very simple, yet too often we fail to see it being applied in a business environment. Which direction are you currently going in?

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7 Reasons for Failure When Adopting a Customer First Strategy

C3Centricity

By now, every CEO knows that a stronger customer focus is the answer to many of their business challenges. Read on for my own thoughts and perspectives on what should be a top company objective which results in proven business success. . It should not be treated as just another project but as a long-term company top 3 objective.

Strategy 194
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The Kustomer Advantage: Unleashing the Power of Data, AI, and More

Kustomer

In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. This week, we gathered passionate customer service enthusiasts to showcase how the Kustomer platform can supercharge their customer relationships, drive business growth, and cultivate unwavering loyalty.

Data 93
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Evolutionary Journeys in BPO Excellence: A Dialogue with Magellan Solutions’ Visionary

Magellan Solutions

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 ’ Your interest fuels our passion for sharing the remarkable stories that shape Magellan Solutions’ success.