Talkdesk

FEBRUARY 4, 2021

According to a survey by Accenture, 93% of customers agree that they expect every interaction with a company to be excellent. Our partnership with Salesforce is deeply rooted in our mutual desire to help our customers deliver amazing experiences to their customers. This means every touchpoint must be personal, timely and helpful.

Contact Center 68

Contact Center Omni-Channel Touchpoint CRM 68

Magellan Solutions

FEBRUARY 20, 2024

Your success relies on tailoring partnerships to match your brand’s customer experience. With outsourcing partnerships, small teams gain big reach, and small companies gain enterprise-grade tools overnight. Global giants like Accenture and Convergys offer scale. Join us and create your unique path with their blueprint.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

ECXO

JUNE 11, 2023

Buyers are also often seeking a strategic partnership and thought leadership to help them solve their biggest problems. Your customers are seeking experiences that match those in B2C – hyper personalised, rooted in human connections and partnerships, and driven by cutting-edge technology.

B2B 130

B2B B2C Touchpoint Customer Journeys 130

Blake Morgan

MARCH 13, 2023

Staying close to customers and staying ahead of market trends has allowed Julie to double down on in-demand products, such as B2B language training for corporate clients and travel-specific language learning through partnerships with major travel brands.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Customer Bliss

DECEMBER 6, 2018

This partnership ensures that I can continue these shows that you’ve shared such positive feedback on. He is currently Senior Vice President Customer Experience leading a major experience transformation for Cable &Wireless Communications. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

TechSee

FEBRUARY 1, 2021

Dutch telecom KPN – in partnership with Accenture – is using ultra-high-definition cameras that leverage 5G to scan and analyze wide areas of connected piping in real-time, identifying high-risk corrosion areas and determining the best corrective actions.

Trends 107

Trends Industry Telecommunications Chatbots 107

Integrity Solutions

AUGUST 19, 2019

As bankers struggle to meet a broader range of lifecycle needs, Accenture found that 27% of consumers are out shopping for better deals, and 31% find that it’s not too much of a hassle to switch. The true differentiator that can counteract the switching is the one thing every banker can control: the customer experience.

Banking 48

Banking Financial Trends Loyalty 48

CSM Magazine

JUNE 11, 2019

AI enabled customer service technology, such as Google’s AI enabled contact centre solutions , in partnership with Mitel, have the ability to route social interactions in the same way as all other media. Routine tasks/questions can be managed by a virtual (AI) agent and, if needed a real-life agent can be brought into the conversation.

Social Media 40

Social Media Virtual Agent Analytics ROI 40

Bizagi

MARCH 11, 2020

As Accenture states, “Intelligent automation will enable insurers to analyze huge volumes of complex, real-time data and make myriads of swift, far-reaching decisions across their organizations. They’ll be able to use this capability to develop new products, enter additional markets and forge strategic partnerships.”.

Insurance 59

Insurance Policies System Guidelines 59

CSM Magazine

MAY 21, 2019

The partnership between Nike and Jordan not only blossomed, it turned into Air Jordan , a subsidiary company worth multiple billions. Gillette, Gatorade, Accenture, and General Motors all dropped Tiger in order to avoid the negative perceptions. Then Michael Jordan came along. Nike was hoping to expand into a lot of new markets.

Advertising 40

Advertising Sports Brands Consumers 40

ChurnZero

FEBRUARY 1, 2019

Harnessing decades of experience and impact at MicroStrategy, Guidance Software (now Opentext), and RichRelevance, Amanda delivers true partnership as she works with Lucidworks customers to optimize the impact of technology innovation and accelerates business results. She began her career with Accenture. Jill holds a M.S.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Integrate.ai

MAY 28, 2020

The City of Toronto, in partnership with other key stakeholders, has recently launched a new initiative to help local retailers make the shift online in an effort to reduce the stress caused by COVID. Prior to integrate.ai, Nick was the head of product at Globalive Technology, and a management consultant executive at Accenture.

Retail 52

Retail Ecommerce Consumers Measurement 52

Integrate.ai

MAY 28, 2020

The City of Toronto, in partnership with other key stakeholders, has recently launched a new initiative to help local retailers make the shift online in an effort to reduce the stress caused by COVID. Prior to integrate.ai, Nick was the head of product at Globalive Technology, and a management consultant executive at Accenture.

Retail 52

Retail Ecommerce Consumers Measurement 52

Gainsight

NOVEMBER 30, 2020

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. Customer Success grew from a front-line role to a company-wide strategy, as evidenced by work from McKinsey , Bain , BCG , Deloitte , Accenture , Forrester , Gartner , and others.

Customer Success 101

Customer Success Course Conference Software 101

Avaya

SEPTEMBER 6, 2018

A recent report from Accenture shows that most companies are confident in their technology, processes, and organization as it relates to CX. They’re focusing less on price points and more on touchpoints. The way I see it, companies won’t make it to 2020 if they don’t start adapting now. Good, right? Still struggling?

Communication 43

Communication Customer Expectations Survey Touchpoint 43

Circular Edge

JUNE 5, 2019

Most CFOs say that helping their business develop strategies for growth is a top priority , per Accenture. After years of defensive strategies, CFOs are squarely focused on helping grow their business. To accomplish this, CFOs must partner with management teams across the organization to align everyone in achieving the same goals.

Metrics 40

Metrics System Financial Analytics 40

Natalie Petouhof

MAY 11, 2016

Replacing McKinsey and Accenture in many digital transformation projects, they are looking to lead the digital transformation. I look forward to see what comes of their partnerships and their vision. They were based for on-premise installations. Enter the cloud and everything changed.

Conference 40

Conference Roadmap Innovation Culture 40

C Space

SEPTEMBER 3, 2020

The podcast has been produced by Vox Creative , the news outlet’s brand studio, and is Vox Media Podcast Network ’s first original series produced in partnership with a brand. Since May, Accenture has been surveying close to 1,000 CEOs about their feelings on the economic impact of the pandemic.

Brands 40

Brands Sports B2C Survey 40

Currency Alliance

DECEMBER 7, 2021

If a company’s product or service is truly unique, they probably don’t have a loyalty program in the first place (think Apple, Accenture, Google, Tesla). In fact, at the Loyalty Summit conference in London last month, the common theme was how important partnerships had been during the past two years. Given the pace of change in….

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SuiteCX

JANUARY 19, 2015

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Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

C Space

JUNE 17, 2020

A report by Accenture published on Wednesday predicted that cash usage would fall by an average of 30 per cent across Europe this year. Campaigners have raised concerns that rapid changes in cash usage risk excluding older and more vulnerable customers. Clough sounds a cautiously optimistic note.

Brands 52

Brands Sports Airlines Government 52

Currency Alliance

JUNE 11, 2019

For very large businesses, this happens by leveraging their partnerships with other brands. These are just a few partnerships – but imagine if a customer could earn the same loyalty currency across 70-90% of their monthly discretionary spending. You can read our article on loyalty coalitions to find out more. This is highly achievable.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

APRIL 11, 2018

This is probably why, according to a 2017 Accenture study , “23 percent [of consumers] demonstrate a negative or non-existent reaction to companies’ loyalty efforts.”. Brand partnerships are, inherently, a public step out of your ivory tower. Each cobranding effort exposes your precious brand to the fortunes of anther.

Consumers 45

Consumers Brands Loyalty Effort Score 45

Currency Alliance

JUNE 19, 2019

Asia Miles, the loyalty program of Cathay Pacific airline group, teamed up with Accenture to do just this. The idea of doing this practically for free (less the cost of integrations and partnership agreements) demonstrates just how profitable loyalty can be – if you have the right coalition partners on board.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

ChurnZero

JANUARY 8, 2021

He will not only make SurveyMonkey more customer-centric but will also play an integral role in representing customer needs in partnership with our product, engineering and design teams as they continue to build on our CX offering, the GetFeedback platform.”. Phillip Graham, Vice President of Customer Success & Partnerships, Hubb.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Currency Alliance

DECEMBER 13, 2018

Nothing quite as exciting has yet happened in the energy sector, but a slew of loyalty content from B2B consultancy and technology firms– Accenture[xv], Atos[xvi], etc. Given the tools, partnerships, and tried-and-tested strategies now a brand’s disposal, it’s almost becoming more difficult not to know a great deal more.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45