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How Emotional Intelligence Drives CX Success

Uniphore

Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable Emotion AI ?assesses

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Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology

COPC

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

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A Comprehensive Guide to Voice of the Customer for eCommerce

Thematic

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Balance comprehensiveness with customer experience by offering a mix of short surveys and other channels.

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Accelerate machine learning time to value with Amazon SageMaker JumpStart and PwC’s MLOps accelerator

AWS Machine Learning

A recent PwC CEO survey unveiled that 84% of Canadian CEOs agree that artificial intelligence (AI) will significantly change their business within the next 5 years, making this technology more critical than ever. As such, an ML model is the product of an MLOps pipeline, and a pipeline is a workflow for creating one or more ML models.

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The executive’s guide to generative AI for sustainability

AWS Machine Learning

This post serves as a starting point for any executive seeking to navigate the intersection of generative artificial intelligence (generative AI) and sustainability. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

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Optimove Makes Further Advancements in Gartner’s Magic Quadrant for Multichannel Marketing Hubs

Optimove

” Overall, the results mean that Optimove’s offering is ideal for brands in retail, gaming, travel, financial services, and media seeking to scale their CRM marketing and maximize customer lifetime value. At the same time, Optibot, Optimove’s AI marketing bot, proactively surfaces actionable customer insights.