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C3Centricity
MARCH 25, 2024
Firstly from new projects and secondly from accumulated knowledge over time. But don’t worry I have the solution in the form of a new model of CX, which I will explain in a moment. I want to put this right. The CEB / Gartner Analysis: This analysis concludes that MR provides two types of value.
IntouchInsight
JULY 19, 2023
This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one. Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation.
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IntouchInsight
JANUARY 13, 2023
Happy new year! And we’re kicking it off with an all-new Customer Experience (CX) Toolkit. At Intouch Insight, we’re excited for what 2023 will bring for us and our partners.
TechSee
APRIL 1, 2024
From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows. Gone are the days of complex downloads and external tools – this makes visual assistance smoother and more user-friendly for everyone involved.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings.
C3Centricity
JANUARY 16, 2024
As we start a new year, I am celebrating the official launch of the New CX Model Quantum Customer Centricity™ (QC²) … Beyond CX. It’s time for a new CX model! Many people think that customer centricity is the same as customer experience. They’re wrong! At least if they are thinking about the traditional CX model.
IntouchInsight
JANUARY 26, 2024
At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an enhancement to custom dashboards across the Intouch Insight Platform.
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The customer engagement challenges facing organizations have changed – so a new approach is needed. The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. It’s no longer the engagement channel leading CCaaS conversations.
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In particular, the evolution of the Marketing Operations (Ops) role has created a new standard in marketing and has become a vital component of an organization’s success.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
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We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
We will cover: Generative AI (genAI) as a key player in digital business How augmented reality (AR) will drive efficiency and productivity More targeted tech shifts with a decrease in replatforming project frequency The defunding of legacy solutions and reallocation of resources for measurable results Collaboration between social and retail media players (..)
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
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