Bizagi

JULY 8, 2020

But even before COVID-19, over two-thirds of CFOs and 59% of economists believed a recession would hit by 2020. In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. The global economy is reeling in the wake of COVID-19.

Technology 52

Technology Net Promoter Score Financial Banking 52

Second to None

APRIL 11, 2018

Like other fields, organizations get gain the upper-hand by monitoring and responding to popular trends in the Customer Experience field. Consumer preferences are continually shifting, and brands that manage to update their CX platform to meet this moving target are positioning themselves to provide a great value to customers.

Trends 54

Trends Customer Experience Self Service Voice of Customer 54

LiveChat

MARCH 23, 2019

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Here are some recent stats illustrating the trend: By 2020, 85% of interactions with customers will be performed without human agents. Menu-based chatbots, or workhorses of customer service.

Chatbots 72

Chatbots e-support How To Multi-Channel 72

C3Centricity

JANUARY 3, 2022

Happy New Year to all you Customer-first strategists. May your year by bright and your customers surprised and delighted! Each January we like to celebrate our most popular posts on customer centricity that were published on C3Centricity during the year. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 156

Customer Centricity Customer Journeys Connections Tips 156

NetBase

JULY 20, 2020

Consider the growth of image-centric platforms like Instagram, Snapchat and Pinterest, and the way this growth has encouraged other platforms to include options for sharing visuals from images to videos to stories. In many social images, a popular brand may be represented in a post, even it isn’t the point of the post. And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

C3Centricity

OCTOBER 7, 2020

Then when you have converted them into customers, continue to keep them satisfied and give them something to talk about by surprising them too. Which is why I decided to write this article about the 7 key elements that will get people talking about us! Sounds easy, doesn’t it? But as you know it’s not.

Marketing 194

Marketing NPS Net Promoter Score Effort Score 194

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? Most companies need to stay focused on what we call Loyalty Imperatives for this decade. We can’t possibly write one article on what you should be doing, let alone summarize all the interesting things that other brands are doing in their unique context.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. By the end of 2020 it was estimated that approximately 110,000 U.S. This can only be done by owning the customer relationship.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. By the end of 2020 it was estimated that approximately 110,000 U.S. This can only be done by owning the customer relationship. Material works with some of the largest and most innovative restaurant brands. restaurants closed either permanently or long-term.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. Because NPS is related to a company’s growth and customer retention levels. And if they do the latter, it’s safe to assume those people are loyal customers. In 2007, its NPS was a respectable 58.

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. We crave convenience and more intuitive, personalized experiences.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

inmoment

FEBRUARY 4, 2020

The Net Promoter Score ® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System ® , have long been organizations’ preferred means of evaluating everything from employee and customer satisfaction to internal processes. What follows is a quick, honest look at these claims and at NPS’s place in today’s experience landscape.

Net Promoter Score 52

Net Promoter Score NPS Metrics System 52

inmoment

FEBRUARY 4, 2020

The Net Promoter Score ® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System ® , have long been organizations’ preferred means of evaluating everything from employee and customer satisfaction to internal processes. What follows is a quick, honest look at these claims and at NPS’s place in today’s experience landscape.

Net Promoter Score 40

Net Promoter Score NPS Metrics System 40

NetBase

JULY 20, 2020

We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena.

Social Media 96

Social Media Analytics Analysis Consumers 96

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn.

Customer Service 111

Customer Service Infographics Customer Centricity Social Media 111

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. Enhancing the value customers obtain, without increasing your costs. This article has three sections. Fundamentally, though, the message is this.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

SmartKarrot

JANUARY 18, 2022

A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The report also highlighted that the spending in space went up to 170% in 2020. This article will help you –. This article will help you –. Zoho is committed to offering outstanding customer service.

Company 11

Company e-support Customer Journeys CRM 11

ProProfs Chat

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace. Learn anytime, anywhere.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Ecrion

AUGUST 20, 2020

When it comes to trends that will take over in 2020, it’s all about enhancing the digital customer experience, but CX in the digital era is something that is continuously evolving. In this article, we’re going to provide you with the information you need about digital customer experience trends for 2020.

Trends 98

Trends Self Service Customer Experience Chatbots 98

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Customer Success 100

Customer Success Technology Effort Score Customer Centricity 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Customer Success 86

Customer Success Technology Effort Score Customer Centricity 86

NobelBiz

FEBRUARY 23, 2023

We answer all these questions and more in our article. This was by far the most cost-effective method, as using a PBX eliminated the need for individual phone lines for each employee. Cloud telephony solutions are becoming increasingly popular since they are easier to use and more adaptable than on-premise PBXs.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

We answer all these questions and more in our article. This was by far the most cost-effective method, as using a PBX eliminated the need for individual phone lines for each employee. Cloud telephony solutions are becoming increasingly popular since they are easier to use and more adaptable than on-premise PBXs.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52