Forrester's Customer Insights

MARCH 19, 2024

Yesterday, we released The Forrester Wave™: Application Modernization And Migration Services, Q1 2024. Demand for assistance continues to propel interest in modernization and migration services, as the focus continues to shift toward the former at the expense of the latter. […]

Marketing 54

Marketing Trends 54

CSM Magazine

DECEMBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France – two months ahead of schedule. As well as over 4,600 agents, the migration covered the handling of 150 million annual voice minutes.

Groups 52

Groups Self Service Abandon Rate Case Study 52

SAP Customer Experience

AUGUST 24, 2022

I have worked on this blog with my colleague Introduction: In this blog post, I am going to share some insights on basic steps for Datahub Upgrade and Datahub Migration to set the repository in accordance with CCV2 The reader is expected to know the datahub fundamentals & processes. Datahub.

Data 64

Data Customer Experience Customers 64

SAP Customer Experience

SEPTEMBER 29, 2021

We are pleased to announce the official release of the new SAP Commerce Cloud Migration Essentials Online Training based on SAP Commerce 2011 (C4HCCM). If you are planning to migrate from SAP on-premise to SAP Commerce Cloud, this course puts together various resources that will take you through the essential.

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Course Resources Training Customer Experience 71

Circular Edge

FEBRUARY 28, 2024

NFPC, a leader in the Middle Eastern Food and Beverage industry, collaborated with Circular Edge to optimize their operations with OCI migration, JDE 9.2 More Customer Success Stories Glen-Gery Enhances with Circular Edge JD Edwards Enterprise One Read more NFPC Enhances OCI Migration and JDE 9.2 objects retrofits, 9.2

Banking 40

Banking Report System Industry 40

Eptica

MAY 7, 2021

Date: Friday, May 7, 2021 Author: Pauline Ashenden - Demand Generation Manager How to migrate your contact centre to Microsoft Teams successfully. Tags: Unified Communications, Microsoft Teams, migrating to Teams Categories: Best Practice. Published on: May 07, 2021. Click here to read the full blog. Share this page on: Tweet.

How To 95

How To Call Recording Customer Satisfaction Interaction 95

VDS

SEPTEMBER 28, 2023

However, migrating to Genesys Cloud requires careful planning and execution to ensure that there are minimal disruptions to your business operations. By the end of this article, you will have a clear understanding of how to migrate to Genesys Cloud with ease and confidence. Why Migrate to Genesys Cloud?

Contact Center 52

Contact Center Strategy Roadmap System 52

Strativity

DECEMBER 12, 2022

But before you jump ship from onsite infrastructure to the cloud, make sure you have a thorough understanding of your current system, are aware of roadblocks to a successful migration, and know how to mitigate risks. Will your product vendors support your workloads during and post-migration in the new cloud environment?

Strategy 52

Strategy Roadmap System Tools 52

West Monroe

APRIL 20, 2022

Cloud migration, which can help payers comply with the new regulations swiftly and cost-effectively—all while taking advantage of consolidation opportunities, reducing existing redundancies across platforms and applications, providing much-needed flexibility, and improving preparedness for interoperability. The end result? Our solution?

Healthcare 52

Healthcare Technology Software Strategy 52

SAP Customer Experience

AUGUST 29, 2023

The rise of cloud technology has significantly transformed the business landscape, and today, SAP Commerce Cloud stands as an advantageous solution for organizations aiming for progress and competitiveness.

Technology 86

Technology Customer Experience Customers 86

Vanilla Forums

JULY 15, 2020

Migrating from your current community forum software (for example, Higher Logic, Khoros, Salesforce, etc.) to Vanilla is an exciting time.

Software 72

Software Examples Engagement Management 72

SAP Customer Experience

JULY 4, 2023

Virtual July 26-27, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – App Development & Migrations’ taking place virtually on July 26-27, 2023. Please find the current agenda here. In this workshop, SAP executives and.

Innovation 55

Innovation Technology Customers Customer Experience 55

inSided

OCTOBER 30, 2019

We are absolutely delighted to announce that Gainsight—world leaders in Customer Success (CS)—have migrated their buzzing customer community to the inSided platform. Exciting times!

Customer Success 67

Customer Success Company Customers 67

CSM Magazine

MARCH 9, 2023

’ At a more fundamental level, what are you trying to achieve with your contact centre migration strategy? If you’re migrating to cloud in response to changing customer demands, then it’s important to ensure that you evolve your business DNA to adjust to and commit to the sheer scale of the changes involved.

eBook 52

eBook Groups Customer Journeys Technology 52

NobelBiz

JUNE 17, 2021

The post VIDEO & ARTICLE: Call Center Migration Plan appeared first on NobelBiz®. Frank Wassenbergh has 18 years of experience working with clients, using practical knowledge and willingness to build solutions and gain clients' trust in managing businesses and implementing technology.

Call Center 40

Call Center Video Technology Management 40

Forrester's Customer Insights

APRIL 26, 2024

Industry-specific customer relationship management (CRM) is a hot space these days. Almost every CRM vendor has an industry CRM strategy. These solutions speed transition to the cloud; they let IT focus on brand differentiation instead of commoditized industry functionality; and they drive better CRM adoption for the front office.

CRM 28

CRM Customer relationships 28

Forrester's Customer Insights

MARCH 22, 2023

Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.

Report 26

Report Management 26

NobelBiz

JUNE 17, 2021

The post VIDEO: Horror Stories in Call Center Migration appeared first on NobelBiz®. Frank Wassenbergh has 18 years of experience working with clients, using practical knowledge and willingness to build solutions and gain clients' trust in managing businesses and implementing technology.

Call Center 40

Call Center Video Technology Management 40

Keste

DECEMBER 3, 2018

Recently there has been a rapid proliferation around cloud adoption amongst various organizations planning to migrate their E-Business Suite workloads to the Cloud. Rajesh Sankaran, Keste VP of Technology, sat [ ]

Management 83

Management Technology 83

PK

DECEMBER 6, 2021

These days, website migrations are pretty common. The post Three reasons “lift-and-shift” is a poor content migration strategy appeared first on PK. As CMS technologies and capabilities advance, more and more companies are packing up and moving their website content from one CMS to another. […].

Strategy 40

Strategy Technology Company 40

Cyara

MARCH 2, 2023

Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another.

How To 67

How To Contact Center Customer Experience Customers 67

Forrester's Customer Insights

JANUARY 31, 2024

Take advantage of the new RISE migration discounts in 2024. Existing SAP ECC customer or recent on-prem SAP S/4HANA customer?

Customers 31

Customers Innovation Technology B2B 31

Knowmax

AUGUST 4, 2021

5 common data migration challenges and how to fix them?

Data 52

Data How To Knowledge Base Customer Service 52

Ecrion

JUNE 8, 2018

For everyone else, the thought of changing something — such as customer communications migration — can bring chills, heart palpitations, and headaches. Right now, you might be wondering if you really need to migrate from what you’re using to a more modern solution. What will change? How much will it cost?

System 45

System Communication Omni-Channel Software 45

CSM Magazine

APRIL 26, 2024

Focus on data migration : When setting up your CRM, you’ll need to migrate all of your existing data into the new system. But you need to make sure that you do the data migration properly – there is a risk that you could lose your data if you’re not careful. It’s a lengthy and sometimes painful process.

CRM 52

CRM Customer Relationship Management System Tips 52

Lithium

JUNE 17, 2019

Well then, how do I ever go about prioritizing the budget it takes to migrate my community? What kind of cool features are losing out to your migrations? What kind of cool features are taking priority over a migration? Is it valuable? Does my boss want it? Does my boss's boss want it? Have I delivered it? It's not easy.

ROI 40

ROI Technology Engagement Company 40

Lithium

JUNE 17, 2019

Well then, how do I ever go about prioritizing the budget it takes to migrate my community? What kind of cool features are losing out to your migrations? What kind of cool features are taking priority over a migration? Is it valuable? Does my boss want it? Does my boss's boss want it? Have I delivered it? It's not easy.

ROI 40

ROI Technology Engagement Company 40

Lithium

JUNE 17, 2019

Well then, how do I ever go about prioritizing the budget it takes to migrate my community? What kind of cool features are losing out to your migrations? What kind of cool features are taking priority over a migration? Is it valuable? Does my boss want it? Does my boss's boss want it? Have I delivered it? It's not easy.

ROI 40

ROI Technology Engagement Company 40

NobelBiz

JUNE 17, 2021

The post CCaaS and The Challenges of Cloud Migration, with Frank Wassenbergh appeared first on NobelBiz®. Frank Wassenbergh has 18 years of experience working with clients, using practical knowledge and willingness to build solutions and gain clients' trust in managing businesses and implementing technology.

Technology 40

Technology Management Leadership 40

Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. Migration to the cloud will enable these businesses and others to access the requisite software to provide customer service via the internet as a service.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Ecrion

JUNE 8, 2018

For everyone else, the thought of changing something — such as customer communications migration — can bring chills, heart palpitations, and headaches. Right now, you might be wondering if you really need to migrate from what you’re using to a more modern solution. What will change? How much will it cost?

System 40

System Communication Omni-Channel Software 40

Lithium

JUNE 17, 2019

That being said, this week I'm making this much less about migration and figured I'd share one of my favorite initiatives we run each year on the THWACK community. To be honest, we haven't conceptualized what this will look like in Lithium when we migrate next year, but I'm looking forward to the challenge. What's new? March Madness!

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Lithium

JUNE 17, 2019

That being said, this week I'm making this much less about migration and figured I'd share one of my favorite initiatives we run each year on the THWACK community. To be honest, we haven't conceptualized what this will look like in Lithium when we migrate next year, but I'm looking forward to the challenge. What's new? March Madness!

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Lithium

JUNE 17, 2019

That being said, this week I'm making this much less about migration and figured I'd share one of my favorite initiatives we run each year on the THWACK community. To be honest, we haven't conceptualized what this will look like in Lithium when we migrate next year, but I'm looking forward to the challenge. What's new? March Madness!

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Cyara

AUGUST 19, 2019

In my last blog post , I focused on how Cyara Accelerator helps companies accelerate their migration to Amazon Connect by automatically documenting existing IVR applications, and automatically generating call flows in Amazon Connect.

Connections 52

Connections Call Flow System Brands 52

Magellan Solutions

JANUARY 10, 2019

Data cleansing and migration are integral aspects in keeping businesses’ database in good condition. How can data cleansing and data migration prevent data explosion? Data cleansing and migration are two elements that help businesses sort out data. The post Data Cleansing And Migration: The Solution To Exploding Data?

Data 40

Data Transportation Analysis Analytics 40