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Customer Experience Management in The Metaverse

IntouchInsight

You’ve probably heard people talking about the metaverse over the past year. But the metaverse presents more opportunities than obstacles. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news.

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The Metaverse and Online Communities: Khoros 101

Lithium

Metaverse” is a term first coined by Neal Stephenson in his 1992 science fiction novel Snow Crash, captured the imagination of emerging generations and has gained unsurprising traction in recent years. The current understanding and experience of the metaverse varies.

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Into the metaverse: Domain name protection strategies

Clarivate

Here we examine how bad actors are combining new metaverse / web3 themes with brand names in traditional TLDs and explore options to strengthen defensive registration strategies. How aggressively are our clients being targeted in the.com TLD across a larger set of Web3 / metaverse terms conflated with a brand?

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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

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How to Leverage the Top CX Trends of 2023

From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. Want to know where CX is heading in 2023? The Report also features some great tips on what you can do to leverage these trends in your business.

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Customer Service in the Metaverse: Navigating the Future of Virtual Support

CSM Magazine

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. It’s a whole new ballgame.

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Is the Metaverse only a Virtual Reality?

SAP Customer Experience

Many use cases in VR are called Metaverse So… Metaverse = VR ? Since Meta (formerly known as Facebook) launched the Metaverse, there are more and more concepts and platforms that present their very own Metaverse solution. And more and more companies are branding their solutions Metaverse. The term appeals,

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