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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Build original loyalty programs. For instance, Taylor Swift’s managers relied on mobile during the singer’s “Reputation” tour.

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Top loyalty trends for 2018 and what they mean for brands and customers

Currency Alliance

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

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Wise Marketer Interview with Chuck Ehredt

Currency Alliance

Few men are more attuned to the forces of disruption then Charles Ehredt, managing director of the Currency Alliance, an early stage Barcelona-based digital currency company. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. To accomplish this, they need to better manage their customer journeys. Power Pre-flight Communications With Real-Time Interaction Management. There is huge market pressure to make great deals.

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How Important is Customer Service in Travel and Tourism?

Bold360

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56