Clarivate

MAY 26, 2022

That’s because review articles provide you with a broad picture of the field, and help to synthesize published research that’s expanding at a rapid pace. Find the right journal for your literature review using actual data. These include the Web of Science , Science.gov and the Directory of Open Access Journals (DOAJ).

Tips 119

Tips Analysis Groups Examples 119

CloudCherry

AUGUST 22, 2019

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Travel 240

Travel Customer Service Training Culture Loyalty 240

GetFeedback

SEPTEMBER 2, 2019

Our list of the top CX articles of 2019 covers all these topics and more. . Article No. April 7, 2019 | Anthony Stephan and Amelia Dunlop | The Wall Street Journal. We start our list with this article from The Wall Street Journal. ’ Article No. 1: Human Experience is Greater Than Customer Experience.

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

TechSee

AUGUST 14, 2023

He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. He’s been featured in top-tier publications such as The Wall Street Journal, Forbes, CNN Money, the New York Times, as well as on major television networks.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

InMoment XI

JULY 8, 2013

Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not The focus of the article. View Article. Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Not part of this group? Why not?)

Groups 200

Groups 200

InMoment XI

JULY 8, 2013

Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not The focus of the article. View Article Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Not part of this group? Why not?)

Groups 200

Groups 200

InMoment XI

JULY 8, 2013

Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not The focus of the article. View Article Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Not part of this group? Why not?)

Groups 200

Groups 200

Happy or Not

MARCH 9, 2021

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The post Wall Street Journal: Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic appeared first on HappyOrNot.

Feedback 74

Feedback 74

CloudCherry

AUGUST 22, 2019

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Travel 150

Travel Customer Service Training Culture Loyalty 150

InMoment XI

MARCH 7, 2013

Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ View Article. ’ Dealers have resisted these efforts in the past often. .’ ’ Dealers have resisted these efforts in the past often.

Strategy 200

Strategy Automotive 200

InMoment XI

MARCH 7, 2013

Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ View Article ’ Dealers have resisted these efforts in the past often. .’ ’ Dealers have resisted these efforts in the past often.

Strategy 200

Strategy 200

InMoment XI

MARCH 7, 2013

Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ View Article ’ Dealers have resisted these efforts in the past often. .’ ’ Dealers have resisted these efforts in the past often.

Strategy 200

Strategy 200

Clarivate

NOVEMBER 1, 2021

After leaving Elsevier, he became an independent scientific advisor and visiting professor at the Sapienza University of Rome and University of Granada where he continued to research and publish articles and books. His books became the cornerstone of bibliometrics education.

Handbook 105

Handbook Conference Study Travel 105

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. This excellent article is written by a Ph.D.

Customer Service 143

Customer Service Chief Customer Officer Contact Center Customer Service Training 143

The DiJulius Group

MARCH 3, 2021

Stan’s books on business culture have landed on the bestseller list of The New York Times, The Wall Street Journal, and USA Today. Read Full Article. He is the CEO of the international consulting company called, by a remarkable coincidence, SLAP. The post 035: Tough Times: Tougher Teams appeared first on The DiJulius Group.

Culture 78

Culture Consulting Groups Company 78

CloudCherry

SEPTEMBER 1, 2019

His first book, The Challenger Sale: Taking Control of the Customer Conversation (Penguin, November 2011), was a #1 Amazon and Wall Street Journal bestseller and has sold more than half a million copies worldwide.

Conference 244

Conference Study Sales Leadership 244

InMoment XI

JUNE 2, 2012

This week the Wall Street Journal had a piece on electric vehicles and the challenges facing the adoption of this technology. View Article. One of the fundamental issues is to determine whether or not there is sufficient consumer demand. Without that, what’s the point?

Video 200

Video Consumers Technology Automotive 200

InMoment XI

JUNE 2, 2012

This week the Wall Street Journal had a piece on electric vehicles and the challenges facing the adoption of this technology. View Article One of the fundamental issues is to determine whether or not there is sufficient consumer demand. Without that, what’s the point?

Video 200

Video Consumers Technology 200

InMoment XI

JUNE 2, 2012

This week the Wall Street Journal had a piece on electric vehicles and the challenges facing the adoption of this technology. View Article One of the fundamental issues is to determine whether or not there is sufficient consumer demand. Without that, what’s the point?

Consumers 200

Consumers Technology 200

Clarivate

APRIL 6, 2022

Beyond following a template, it’s worth asking your editor or checking the journal’s peer review management system to learn whether you’re required to follow a formal or specific peer review structure for that particular journal. How to review journal manuscripts by R. Peer review examples. Co-reviewing. Want to learn more?

Course 98

Course Examples Training How To 98

Customer Enthusiast

OCTOBER 30, 2020

A recent Wall Street Journal article provided a trove of insights into online consumer reviews based on academic research from Dartmouth, Harvard, and others. Some of the research validated what one might expect: that verified reviews have more credibility with consumers than anonymous reviews. But there were a few surprises too.

Consumers 73

Consumers Customer Service Customer Experience Customers 73

Calabrio

JANUARY 12, 2020

It came as no surprise to me when the Minneapolis Saint Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The post Minneapolis Saint Paul Business Journal Honors Calabrio CFO — Jenny Kray appeared first on Calabrio. Congratulations, Jenny!

Financial 130

Financial Exercises Software Contact Center 130

Steve DiGioia

JULY 23, 2018

This original article was written by Steve DiGioia. The Wall Street Journal, in business since July 8, 1889, when their first issue was published, is the leader in a long line of online newspapers that have added a new word to our vocabulary; “paywall”. …talk about a poor customer experience!

Retail 113

Retail Advertising Financial Consumers 113

Clarivate

DECEMBER 16, 2021

However, a retraction is not the only way an article can change after publication – it may also be voluntarily withdrawn by the authors, or subject to an editorial expression of concern, which is an editorial statement alerting readers to serious concerns with the published paper. What is new for EndNote? EndNote 20.2

Innovation 105

Innovation Government Leadership Analysis 105

Beyond Philosophy

APRIL 4, 2020

The Harvard Business Review also published an article about her results, “ Why We’re Incentivized by Discounts and Surcharges ” in February of this year. In this episode of The Intuitive Customer, our guest host Alicea “Allie” Lieberman, a Ph.D.

Policies 88

Policies Consulting Study Customers 88

TechSee

JUNE 16, 2022

Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Alida

SEPTEMBER 6, 2018

Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. ” – Deloitte in The Wall Street Journal .

Retail 243

Retail Company e-support Competitive Advantage 243

Clarivate

NOVEMBER 10, 2021

The Web of Science is a web-based research platform that covers more than 21,000 of the most influential and authoritative scholarly journals worldwide in the sciences, social sciences, and arts and humanities.

Data 98

Data Government Comparison Analysis 98

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Wall Street Journal) The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers.

Customer Service 144

Customer Service Self Service eBook Loyalty Programs 144

The DiJulius Group

MARCH 2, 2022

Read Full Article. The post 075: The Challenger Sale: Taking Control of the Customer Conversation appeared first on The DiJulius Group.

Sales 52

Sales Groups Customers 52

Interactions

APRIL 29, 2022

According to an article in the Wall Street Journal , “The average number of live job openings in call, contact and customer care centers advertised on Ziprecruiter.com in February was more than double that of the average the year earlier before the pandemic, according to the recruitment platform.”. Travel and Hospitality.

Industry 62

Industry Contact Center Airlines Wait Times 62

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares something I had not heard of: how Walt Disney created “the desired path.” Here are my top five picks from last week.

Customer Service 65

Customer Service Customer Journeys Trends Study 65

GlowTouch

OCTOBER 20, 2021

The Courier-Journal program celebrates employers that go above and beyond to support their people. A complete list of winners can be found in the Louisville Courier-Journal article from Sunday, October 7 th. During June 2021, Louisville GlowTouch employees participated in the Top Workplaces survey process.

Social Media 52

Social Media Survey Leadership Culture 52

Customer Input

OCTOBER 17, 2013

Articles Customer input Journal Featured Customer Experience Loyalty Loyalty Programs' Recent studies show loyalty programs are not effective at creating customer loyalty, but customer experience improvements are.

Loyalty Programs 110

Loyalty Programs Loyalty Customer Experience Study 110

AWS Machine Learning

APRIL 11, 2024

Media coverage By March 22, AWS’s announcement with NVIDIA had generated 104 articles mentioning AWS and Amazon. Amazon Robotics and NVIDIA’s long-standing collaboration regarding innovations in advanced simulations was also highlighted. The vast majority of coverage mentioned AWS’s plans to offer Blackwell-based instances.

Innovation 100

Innovation Resources Entertainment Sports 100

ShepHyken

JULY 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has some examples of good and bad vision statements, but they are all short. Then you must read this article.

Customer Service 118

Customer Service Customer Success Customer Service Training Measurement 118

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five with an article about the subscription model. This article has the answer. Sign Me Up!

Customer Service 67

Customer Service Sports Customer Journeys Government 67