Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for?

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

Grade.us

JANUARY 10, 2019

We've seen, over previous posts, that online reviews are crucial to attracting, converting and retaining customers. These reviews will provide you with actionable strategies, tactics and tips you can use to win more five-star reviews. The more of these tips and strategies you include, the better your review portfolio will be.

Management 42

Management Guidelines Industry Effort Score 42

Grade.us

JANUARY 14, 2020

At this point, most local brands use recommendations accidentally – their customers take the initiative and post a positive (or negative) recommendation on their own. Here’s how Facebook describes it : “ Recommendations: Your customers are your best ambassadors. Reading Time: 20 minutes. Because of virality.

How To 51

How To Social Media Advertising Analytics 51

Comm100

NOVEMBER 29, 2021

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Convinced now? Let’s get started!

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Grade.us

MARCH 27, 2018

You've asked your customer for a review face to face. They're really happy with you, but your customer has decided to blow you off. Will asking hurt the customer relationship? Your customers are ignoring you on purpose. Your customers are ignoring you on purpose. Most customers aren't being asked.

Feedback 41

Feedback Strategy Tips Metrics 41

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JULY 22, 2022

There’s no denying the fact that customer education has now become an integral part of every SaaS business. For any SaaS business, customer education is not just about explaining to customers the tough technical details about the SaaS product. But, managing customer education as a core business operation is not enough.

ROI 10

ROI Return on Investment How To Training 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 148

Social Media Examples Customer Service Tips 148

SmartKarrot

NOVEMBER 22, 2022

With a land and expand strategy, you can also build long-term relationships with customers by offering them personalized service tailored to their needs. And since most businesses are looking to grow their customer base, they will be more open to working with you in the future if they see value in doing so.

Self Service 10

Self Service Strategy Sales Customer Success 10

ProProfs Chat

AUGUST 13, 2021

This blog gives you a detailed roadmap to frame employee satisfaction survey questions to create a happy work culture. Read more: 5 Expert Tips to Enhance Employee Productivity. (b) In fact, they would not consider switching their job when they are getting constant help and support from their peers. (e) a) Pulse Surveys.

Survey 52

Survey e-support Culture Training 52

Magellan Solutions

AUGUST 24, 2022

In this blog, we will discuss telesales vs. telemarketing and how they work. . Outbound telesales involves making calls to potential customers while inbound telesales involves taking calls from current and potential customers. Good customer service is expected. Agents convert customer data into sales.

Sales 40

Sales Consumers Advertising Communication 40

Customers That Stick

MARCH 11, 2015

Service triggers that set customers off. Power words that influence customer perception. My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world.

Customer Service Training 60

Customer Service Training Social Media Tips Customer Service 60

Grade.us

JANUARY 12, 2021

These are four and five-star reviews from happy or satisfied customers. These are one, two or three-star reviews from unhappy or dissatisfied customers. 7% of reviews submitted are removed as they do not meet Yelp's guidelines. While there are a few bad apples on their platform, most customers seem eager to share the good news.

Advertising 35

Advertising How To Social Media Connections 35

ChurnZero

JULY 24, 2020

The courage to be vulnerable is not about winning or losing, it’s about the courage to show up when you can’t predict or control the outcome,” writes Brené Brown in Dare to Lead. Customer Success as an Agent of Change: Why Trust Matters. Customers don’t value your word, which as consultants, is how you effect change to drive success.

Loyalty 59

Loyalty Customers Customer Success Meeting 59