QuestionPro Audience

SEPTEMBER 30, 2021

A sample partner with high-level security protocols will always flaunt them, and it’s good practice to know the protocols set in place to ensure data integrity. . Data quality is directly proportional to panel security, and panels with weak security will encounter fraudsters, speeders, and bots. There’s a lot we have to offer.

Survey 195

Survey B2C Groups Trends 195

GetFeedback

JANUARY 24, 2019

When looking for advanced ticketing software, be sure to look into the integrations that are offered. The best solutions will integrate with your customer relationship management (CRM) system. You can also integrate ticketing software with an email system so that customers feel as though they’re communicating with you via email.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 236

Customer Experience CRM Feedback Survey 236

BirdEye

SEPTEMBER 22, 2022

Plus, Birdeye has 3,000+ out-of-the-box integrations making it easy to integrate with your existing customer relationship management (CRM) tools. However, it lacks integrations with other business applications compared to popular chat apps. Slack is available on desktop for Mac, Windows, and on mobile for Android and iOS.

Software 98

Software How To Healthcare Video 98

delighted

DECEMBER 5, 2022

Slack serves more than 12 million active users every day – does your team contribute to that stat? If so, expand feedback visibility to your team by integrating survey responses with team communication tools like Slack. Delighted’s Slack integration will notify Slack users whenever a response is submitted.

Survey 91

Survey Net Promoter Score Tips How To 91

delighted

AUGUST 4, 2023

Product leader Jessica Fain speaks of her time on the Core Product team at Slack and the importance of coming together as a team with a common mission. Set up a positive feedback channel in your company’s Slack workspace, or choose a few comments to highlight in your all-hands meeting.

Feedback 78

Feedback Tips Management NPS 78

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Please enter a valid Email ID.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

SurveySparrow

APRIL 15, 2024

Robust integrations with CRM and product analytics tools like HubSpot, PowerBI, and Google Analytics. Integrations : HubSpot, Google Analytics, PowerBi, Zapier and more Free Version : Available Free Trial : Available Starting Price : $19 per month (billed annually) Enhance Your Product Analytics With Targeted User Feedback Try for Free!

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. This integration guarantees efficient workflow control as the user doesn’t have to switch between multiple tools. It offers a large selection of design themes and integrated photo and video libraries.

Tools 52

Tools Software Marketing Analytics 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights. G2 Review: 4.7/5

Tools 52

Tools Feedback Analysis Survey 52

Kayako

SEPTEMBER 13, 2017

Some support teams use standalone live chat apps that integrate with their help desks. But there are complexities (and limitations) with integrating tools that can make it difficult to keep tabs on those demanding customers. Send notifications about new messenger conversations to slack.

Meeting 138

Meeting Consumers Customer Satisfaction Customer Expectations 138

AWS Machine Learning

MARCH 13, 2023

Any changes in the model repository source code are continuously integrated using the Gitlab CI , which invokes the subsequent workflows in the pipeline (model training, evaluation, and deployment). This also sends a notification with the endpoint details over email using Amazon SNS and Slack.

Multi-Channel 82

Multi-Channel Training Policies Metrics 82

Inbenta

MAY 2, 2022

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. Moving from our former integrations portal to Inbenta’s AppHub. In this case, we can see how an Inbenta chatbot instance would look in a Slack channel. That’s how Inbenta AppHub was born.

Chatbots 52

Chatbots Ecommerce Industry Video 52

ReviewTrackers

JULY 1, 2020

As part of this commitment, we’ve been working hard to build new integrations and deliver a customized ReviewTrackers experience that meets the unique and evolving needs of our diverse community of customers. Introducing: Google and Facebook Integrations. Use the Zapier Integration to Automate Review Management Tasks.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

SurveySparrow

OCTOBER 8, 2020

With a host of required features and integrations, to do customer support on mobile well is no easy task. The app also supports integrations with a lot of other services. ZenDesk can integrate with a wide range of tools, allowing you to add chat, SMS, and even a CRM service through the app. So you can do it all through Slack.

e-support 59

e-support CRM Net Promoter Score Knowledge Base 59

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score Software Tools 52

Kayako

AUGUST 30, 2017

All hands support is being used by a number of tech companies, but has been made popular by the customer-centric application integration software Zapier, which is vocal about how everyone in the company works on support for a portion of their day/week/month. The Slack team wasn’t working on complex tickets or providing detailed help.

e-support 200

e-support Customer Satisfaction Effort Score Software 200

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Answer Dash

JANUARY 1, 2019

Integrate Slack with support tools Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what?

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

ChurnZero

JANUARY 20, 2021

Addressing their unique needs — whether through a customizable dashboard, feature creation and development, or integration with apps they already use — is a strategy SaaS businesses are using to stand out above the crowd, and to drive growth. Slack is one B2B SaaS business that’s driving growth by offering users a personalized experience.

Customer Success 98

Customer Success B2B Metrics Strategy 98

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

Tools 52

Tools Feedback Analysis Survey 52

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind. Less so for CX.

Data 98

Data Net Promoter Score NPS Effort Score 98

AWS Machine Learning

DECEMBER 7, 2023

Figure 3 The architecture of location-specific forecasting The team initially explored traditional forecasting techniques such as open-source SARIMA (Seasonal Auto-Regressive Integrated Moving Average), ARIMAX (Auto-Regressive Integrated Moving Average using exogenous variables), and Exponential Smoothing.

Management 102

Management Analytics Data Resources 102

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Gainsight

NOVEMBER 28, 2023

They set up automated Slack notifications for event registration and reminders of upcoming meetings and renewals. Slick Integrations. MoveWorks integrated Gainsight directly into their own conversational AI product, so CSMs could easily access account info. Automated Reminders. Scaled Outreach.

Customer Retention 52

Customer Retention Self Service Omni-Channel Customer Success 52

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Multi-Channel Survey Feedback 52

Forcivity Salesforce

AUGUST 10, 2021

Slack is one example of an instant messaging tool companies can easily integrate into their everyday life. Slack connects employees with the people and tools they work with everyday, enabling easy communication and collaboration across teams. To support its investment in RTC, Salesforce acquired Slack Technologies, Inc.

Communication 52

Communication How To Video Conference 52

CSM Magazine

MARCH 12, 2021

A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. 4: Slack for Collaboration and Communication. Slack provides a one-stop platform for optimum communication. With over 2,200 integrations, you can streamline your projects by connecting to other software tools.

Tools 52

Tools Multi-Channel Conference Video 52

Lithium

DECEMBER 21, 2020

Slack - Community Integration. Bring your community on to your Slack workspace. Read on to learn more about our groundbreaking Slack integration. Reward and recognition can drive a community’s success. Join us as we break down what exactly it means to be a super-user. How We Built It: Author Badges.

Innovation 52

Innovation Strategy Video Engagement 52

Lithium

NOVEMBER 2, 2020

Slack - Community Integration. Bring your community on to your Slack workspace. Read on to learn more about our groundbreaking Slack integration. Reward and recognition can drive a community’s success. Join us as we break down what exactly it means to be a super-user. How We Built It: Author Badges.

Innovation 52

Innovation Strategy Video Engagement 52

delighted

MAY 28, 2020

Now, you can create an “other” answer option for your multiple choice questions, share additional questions answers directly in Slack, randomize question order, and more. Slack integration update. The Slack integration is one of the most popular ways for our customers to share feedback in real-time.

NPS 52

NPS Survey Report Feedback 52

SurveySparrow

SEPTEMBER 29, 2023

Slack Integration: For companies already using Slack, ThriveSparrow seamlessly integrates, allowing for on-the-fly recognition without switching platforms. These analytics inform manager reports and help decision-makers understand the correlation between recognition and performance.

How To 52

How To Employee Engagement Employee Experience Culture 52

Lithium

DECEMBER 21, 2020

Improved knowledge sourcing and streamlined communication with Slack. Our new Slack integration allows brands to connect their community on Khoros Communities in exciting ways. Now, Khoros offers the only solution in the industry for brands to seamlessly communicate and search their owned community within Slack.

Innovation 52

Innovation Social Media Analytics Brands 52

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. If your CX platform allows it, you can integrate it with MonkeyLearn directly or through Zapier.

Feedback 95

Feedback Effort Score Survey NPS 95

CSM Magazine

SEPTEMBER 19, 2023

Consider, for instance, a large call center that’s adopted Slack to enable faster communication on the floor. But they’ll also have a new stream of constant, urgent-feeling pings – and there may not be an established norm for triaging Slack messages. Agents might be able to ask questions and receive guidance asynchronously.

Call Center 59

Call Center Course Survey Leadership 59

Lithium

JANUARY 4, 2022

Slack Integration: Private Communities Update You can now integrate the Slack application with private communities and perform the same actions (search, kudo, and reply) as you can with public communities. Create Past Events: Versions 1.2

Tips 52

Tips Guidelines Contact Center Groups 52

Lithium

NOVEMBER 10, 2020

Improved knowledge sourcing and streamlined communication with Slack. Our new Slack integration allows brands to connect their community on Khoros Communities in exciting ways. Now, Khoros offers the only solution in the industry for brands to seamlessly communicate and search their owned community within Slack.

Innovation 52

Innovation Social Media Analytics Brands 52