InMoment XI

FEBRUARY 7, 2024

This is where integrated CX comes into play. What is Integrated CX Integrated CX platforms unify customer feedback signals from a multitude of feedback signals (listed below), blending them into a cohesive whole. Integrated CX makes this a reality. Salesforce. In the coming year, consumers are prioritizing travel.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

FEBRUARY 9, 2024

Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. Per Salesforce, nearly eight in 10 (79%) expect consistent interactions across departments. Consumers expect this.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

ECXO

APRIL 24, 2024

Let me explain: The success of enterprise software giants like Samsung Solutions, SAP, Oracle, and Salesforce despite the complexity of their interfaces can be attributed to a combination of factors. The challenge is how. The answers is: Yes. And also, no.

ROI 105

ROI Software B2B System 105

iCiDIGITAL

APRIL 24, 2018

“With a tightly constructed Salesforce integration into AEM, we were able to tremendously improve our productivity along with saving money. Salesforce is a lead management system that has been around since the 90’s and is one of the most established and comprehensive CRM’s available on the marketplace today.

CRM 40

CRM System Analytics Examples 40

inSided

AUGUST 30, 2019

inSided’s integration with Salesforce.com goes a long way to helping you do just that—providing you with a 360 degree view of the customer and giving you access to community data that helps prove its worth to the rest of your business. Are you looking to create trackable, data-driven KPIs?

Measurement 56

Measurement Data Customer Engagement Customer Success 56

Talkdesk

FEBRUARY 13, 2019

The requirements for this new solution included Salesforce integration, high uptime and scalability. “We We needed to have it integrate with Salesforce, which is what our main CRM is, and I needed it to be 100% reliable,” says Greg. After evaluating several vendors it was clear to Greg that Talkdesk was the best solution.

Customer Experience 45

Customer Experience Contact Center Healthcare Omni-Channel 45

InMoment XI

JANUARY 13, 2022

Instead of sending surveys irregularly without a clear plan, Chevron Federal Credit Union began to streamline its surveys for a more integrated approach. Here are the three steps Chevron Federal Credit Union took to reinvigorate its customer experience (CX) program: Step #1: Streamline Surveys to Align CX Objectives Across the Business.

Case Study 493

Case Study NPS Survey Analytics 493

GetFeedback

FEBRUARY 10, 2021

Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results.

Feedback 74

Feedback Connections Data Customer Experience 74

GetFeedback

OCTOBER 16, 2018

Since data is the deciding factor of most strategic business decisions, it’s essential to prioritize the maintenance of CRM data integrity. This isn’t as easy as it may seem—Salesforce reports that about 70% of CRM data “goes bad” or becomes obsolete annually. Shepherd your Salesforce CRM data.

CRM 250

CRM System Data Customer Relationship Management 250

InMoment XI

DECEMBER 22, 2022

CRM data : whether your brand uses Salesforce or another brand, it can be helpful to overlay operational feedback with CRM elements like purchase history, a loyalty program, or a customer’s store account, which will show an important operational and segmentation piece of the puzzle.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

GetFeedback

FEBRUARY 17, 2020

In this article, I’ll briefly share with you the reasons you should be measuring NPS, and then share our three pillars for improving your NPS program with the GetFeedback Salesforce integration. However, to make a truly significant impact, you should take action in real-time and that’s where Salesforce comes in.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 CRM integration is especially critical for Net Promoter Score (NPS).

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 236

Customer Experience CRM Feedback Survey 236

SurveyGizmo

SEPTEMBER 30, 2021

a new program on September 30: Integrations. An Integration is a powerful connector that allows the Alchemer platform to work together with third-party platforms. Introduction to Integrations. Integrations: Use Cases. Salesforce Integration: Build an Example. Alchemer University launched?a

How To 98

How To Course Feedback Survey 98

TechSee

SEPTEMBER 15, 2022

NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. BOSTON , Sept. ” About NeuraFlash.

Engagement 109

Engagement Contact Center Retail Consulting 109

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

Data 74

Data Training Connections Innovation 74

GetFeedback

JANUARY 2, 2020

You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.

Feedback 243

Feedback 243

GetFeedback

OCTOBER 17, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

How To 244

How To Analytics Customer Experience Customers 244

GetFeedback

JANUARY 27, 2020

5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.

How To 195

How To Customers 195

GetFeedback

MARCH 5, 2020

Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.

Survey 195

Survey 195

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in. But we’re more than a survey company.

Customer Experience 186

Customer Experience Competitive Advantage CRM Omni-Channel 186

GetFeedback

FEBRUARY 17, 2020

The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.

NPS 195

NPS Measurement Loyalty Customers 195

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

CRM 52

CRM Customer Relationship Management Resources Tools 52

AskNicely

SEPTEMBER 4, 2018

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Full-featured, Salesforce-integrated Customer Feedback Management. About Salesforce AppExchange.

NPS 150

NPS Net Promoter Score Software Touchpoint 150

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

Playvox

FEBRUARY 27, 2023

They also look to consolidate solutions through pre-built integrations. With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. With Comm100, CCaaS providers are expanding their voice system with as many key digital channels as they want through simple integration and quick time to market. The reasons for this are simple. Grow customer base.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

Knowledge Base 59

Knowledge Base Software Touchpoint CRM 59

Vonage

FEBRUARY 26, 2019

Fine—but what if you use Salesforce to manage your customer relationships? That’s easy: just use an omni-channel contact center solution that’s fully integrated with Salesforce (that would be NewVoiceMedia). You deliver one-to-one experiences that set you apart from the competition.

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

NICE inContact

JUNE 3, 2019

Salesforce World Tour London 2019 is over, and we at NICE inContact in UK and Ireland already are planning and looking forward to next year’s event. From the moment the doors opened at 8am until the closing, there was a vibrancy and buzz about the place which I have not seen for some time at an industry event.

CRM 136

CRM Culture Software Meeting 136

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

Groups 52

Groups Leadership Multi-Channel CRM 52

CSM Magazine

AUGUST 30, 2022

But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.

CRM 98

CRM Average Handle Time Groups Omni-Channel 98

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

Knowledge Base 52

Knowledge Base Software Touchpoint CRM 52

TechSee

MAY 20, 2020

In the new report, Jim Robinson explains TechSee’s progress, or in other words, why the company is now ‘cooler’ than ever: Market traction: The growing number of TechSee AI deployments in large enterprises and its strategic partnership with Salesforce.

CRM 207

CRM Report Self Service Customer Service 207

Totango

APRIL 18, 2023

Our two newest features will include plain language-to-code generation for integrations and systems connectors, and an AI assistant chat interface where you can easily surface Totango segments by using natural language queries. Totango’s automated integrations and AI assistant features are rolling out in beta in Q2.

Innovation 98

Innovation Customer Success Customer Journeys System 98

Totango

APRIL 6, 2023

By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Innovation 85

Innovation Video CRM Customer Success 85