InMoment XI

JANUARY 16, 2024

These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. Routing and Automation: Based on the identified intent, Contact center AI can automate the routing of the inquiry to the appropriate department or system. The simple answer is no.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.

Analytics 260

Analytics B2B Guidelines Software 260

InMoment XI

JANUARY 10, 2024

Enhanced Insights Issue: Siloed data from separate channels can make it challenging to gain a comprehensive understanding of customer behavior and preferences. Solution: Omnichannel systems provide a holistic view of customer interactions, allowing businesses to gather valuable insights.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

Comm100

APRIL 10, 2024

Depending on your niche, AI can do everything from ensuring vehicle safety through predictive maintenance to creating software that automatically adapts to the needs of the user. The benefits of AI in customer service also range beyond predicting the needs of the customer, with algorithms able to process data to provide valuable insights.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Improved brand perception.

Automotive 260

Automotive Management Social Media Feedback 260

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. How do you generate customer insights from voice data? What is voice feedback?

Customer Insights 208

Customer Insights Feedback Social Media Survey 208

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. Research shows that 48% of customers prefer direct communication from businesses through text messages. Moreover, text messaging has a 209% chance of receiving a response.

Survey 95

Survey Net Promoter Score Software Feedback 95

Lumoa

MAY 9, 2023

A software company leverages sentiment analysis to prioritize bug fixes and feature updates based on customer feedback. In practice, it’s about recognizing the text ‘I love the app’ as positive, ‘I saw the app’ as neutral, and ‘the app is driving me crazy’ as negative. In business, everything begins with the customer.

Analysis 208

Analysis Feedback Customer Experience Customers 208

SurveySensum

MARCH 20, 2024

With the help of robust customer experience software ! That’s why we have compiled a comprehensive list of the 10 best customer experience software companies to help you choose what is best for your business. Let’s start by understanding what exactly is a Customer Experience Management Software. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Read on to learn how to use our powerful analytics for deeper customer insights. What is chat analytics? These insights help Product Managers to prioritize issues that matter.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Still not convinced?

Tools 52

Tools Software Marketing Analytics 52

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. You’re not face-to-face with these customers, so you need a way to understand what’s happening. Voice of the Customer (VoC) is your weapon for protecting your loyal customers. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

APRIL 15, 2024

Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Here are a few other ways SurveySparrow can help with product analytics.

Analytics 52

Analytics Tools Analysis User Experience 52

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. AI powered software automates the process, so you can easily see what matters. It's masses of valuable qualitative data.

Analytics 71

Analytics Software Feedback Management 71

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In other words, if you want to be able to quantify and track what’s driving your CX scores, you need feedback analytics. Deeper insight into customer needs, goals and challenges.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Feedbackly

DECEMBER 14, 2023

One is the good old customer sentiment analysis, while the other is the customer emotions analytics. While they sound similar, they differ in their approach and the depth of insights they provide. It often involves analyzing texts of customer support chat, call transcripts, survey responses, reviews, and other forms of user feedback.

Analysis 52

Analysis Analytics Software Metrics 52

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? It is a software solution that lets you collect and manage user feedback.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySensum

FEBRUARY 26, 2024

An Employee Pulse Survey Tool is a software solution designed to gather regular, quick feedback from employees within an organization. Pulse surveys provide insights into employee satisfaction levels, helping organizations identify factors that contribute to satisfaction or dissatisfaction and take corrective actions as needed.

Tools 52

Tools Survey Employee Engagement Culture 52

Comm100

NOVEMBER 23, 2022

Omnichannel customer engagement software offers a solution. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide. Personalized support through omnichannel expands. Chatbot growth continues.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

SurveySparrow

JUNE 20, 2023

A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights. A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences.

B2B 52

B2B Software Feedback NPS 52

Thematic

MAY 22, 2023

Indeed, there is so much software out that that companies are finding it difficult to know which does what, and how they may fit together. Predictive Operational Data Analytics combined with the high-value signals that come from NLP provide amazing insights on all three. So what is Predictive Operational Data Analytics about?

Analytics 62

Analytics Data Contact Center Analysis 62

Retently

MARCH 20, 2024

In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. On the other end of the line, the responders are the source of the valuable insights that CATI surveys aim to capture.

Survey 78

Survey Data Analysis Software 78

Clarivate

DECEMBER 7, 2023

We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases. Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports.

Software 59

Software Report Management Marketing 59

Retently

OCTOBER 16, 2023

Few people are so familiar with Net Promoter Score that they hesitate to provide accurate or valuable insights. In fact, features like NPS analytics and survey customization make it more useful than ever for businesses focused on customer satisfaction and retention.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. AI is adept at collecting valuable insights from vast amounts of data to understand customer behavior and inform further sales strategies. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

Sales 111

Sales Chatbots Trends Report 111

BirdEye

FEBRUARY 23, 2023

AI is part of Birdeye’s DNA Delivering actionable insights While AI technology is at the forefront of media channels now, this is not new technology for Birdeye. The two products that actively use AI day in and day out are Insights and Benchmarking. Let’s explore how Birdeye is leveraging AI for use by its customers.

Customer Experience 94

Customer Experience Chatbots Analytics Touchpoint 94

SurveySensum

NOVEMBER 24, 2023

The Fix -Text Analytics Software Here’s what I do – Let’s say I receive about 350 comments every week which equals about 1500-2000 comments in one month. So, what I do is, use SurveySensum’s Text Analytics Software to efficiently manage and analyze the NPS program. So what to do?

NPS 52

NPS Analytics Case Study Analysis 52

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Do you want to uncover the real issues your employees are facing? Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights.

Automotive 52

Automotive Tools Feedback CRM 52

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

BirdEye

JULY 24, 2023

Difference between insightful and non-insightful data Customer feedback analysis methods Benefits of effective feedback analysis What is the difference between customer and user feedback analysis? This is not a problem, but if you wanted to garner actionable insights from your data, you’d need to sort it out.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

SurveySensum

OCTOBER 11, 2023

Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization. Analytics and Reporting: Evaluate the analytics and reporting capabilities of each alternative. Why look for AskNicely alternatives?

Analytics 52

Analytics Net Promoter Score Survey NPS 52