Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. To help, we’ve collected our top 10 posts from last year , providing insight and practical tips for 2023. Read the full piece on our parent company Enghouse Interactive’s blog here.

Customer Service 124

Customer Service Chatbots Tips Trends 124

Calabrio

NOVEMBER 25, 2020

Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? Nowadays, you need to craft all of those insights into a strategy that allows all of the teams within your company to band together and serve the common good. Why Build a Customer Insight Strategy?

Customer Insights 208

Customer Insights Strategy Customer Journeys How To 208

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. It’s not about the most ‘likes’ and ‘shares’.

Case Study 147

Case Study Comparison Analytics Study 147

Clarivate

MARCH 27, 2024

For advanced scholars, local historians, journalists or even people tracing their family genealogy, these collections hold valuable insights and information. The post Artificial Intelligence Blog Series: Metadata Generation for Digital Content appeared first on Clarivate.

Social Media 52

Social Media Resources Technology Study 52

Comm100

FEBRUARY 6, 2023

It allows you to keep track of the customer’s journey by providing deep insights and increasing customer retention rates by keeping clients engaged. The post Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023 appeared first on Comm100. First, customers want it.

Financial 191

Financial Trends Self Service Customer Experience 191

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Uniphore

NOVEMBER 23, 2021

Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Gain Expert Insights on Conversational Automation. Listen to the podcast.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. How do AI-driven customer feedback insights help you get actionable pointers?

Feedback 108

Feedback Strategy Social Media Analysis 108

C3Centricity

JULY 20, 2020

” Over almost a decade of blog posting, I have written many other articles which include my solutions to failing in countless areas of marketing. All innovation processes should start with a deep understanding of the potential customer segment you want to attract and then the insight developed about them. Click To Tweet. #2

Innovation 194

Innovation Leadership How To Marketing 194

Totango

APRIL 4, 2024

The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Check out the full webinar to get the full story and get to know our panelists better.

Sales 89

Sales Customer Success Customers Communication 89

Comm100

MAY 25, 2022

In addition to leveraging machines for directing calls, you can also utilize technology to analyze data and insights you gather from incoming customer requests. As you gather your data and insights, you can begin building personas of your customers similar to how you would for a marketing endeavor. Conclusion.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

SurveySparrow

MARCH 5, 2024

So how do you uncover those crucial business insights? These visual representations will help business executives make effective decisions with dashboard insights. In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Data and Methodology: The 2024 Optimove Insights Report on Marketing Fatigue, Consumer Perspectives queried 305 U.S. citizens in January 2024.

Marketing 64

Marketing Survey Report Consumers 64

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 187

Case Study Comparison Analytics Study 187

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

Clarivate

MARCH 20, 2024

Discover pivotal insights shaping the landscape of U.K. Below we delve into the key insights and discussions from this important event, shedding light on the future direction of university research in the U.K. research excellence: Key insights from the Research Professional News Live summit appeared first on Clarivate.

Government 64

Government Financial Policies Social Media 64

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. Use these insights to improve your products, services, or messaging.

Survey 95

Survey Net Promoter Score Software Feedback 95

Comm100

FEBRUARY 10, 2022

So, research and source the best data-driven tools to secure actionable insights about your target audience. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity. These insights will inform you about your target buyer’s preferences and help customize their shopping experience.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Calabrio

NOVEMBER 25, 2020

Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Alida

APRIL 26, 2018

With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. As our CMO Tyler Douglas points out in his poignant blog post, “ many companies are confusing data driven with insight driven.

Customer Centricity 133

Customer Centricity Analytics Study Customer Experience Professionals 133

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

C3Centricity

JANUARY 2, 2024

This is quite tough for a blog that has been running for almost 13 years and highlights the quality of the content we share with you each month. Of course, there are also a few perennials that have been appearing in our top 10 list for years, like insight development and customer observation. And the importance of business insights.

Customer Centricity 226

Customer Centricity Course Brands Innovation 226

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

Customer Service 52

Customer Service Contact Center Customers Trends 52

ShepHyken

SEPTEMBER 15, 2017

And, with the increasing amount of information big data provides, AIM is designed to help marketers sift through that data in shorter time frames, uncovering valuable insights into their consumers allowing for better marketing campaigns and ROI. Customer behavior online gives plenty of insight into what they like.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

BirdEye

JANUARY 25, 2024

To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 59

Automotive Hospitality Healthcare Retail 59

SurveySparrow

NOVEMBER 10, 2023

In this blog, we will delve deeper into its meaning, benefits, limitations, and all that you need to know. Here, participants willingly contribute their insights. This helps in providing in-depth insights into the research topic. It’s like a conversation because only those who are interested in taking part will join.

Social Media 52

Social Media Study Groups Survey 52

DemandJump

NOVEMBER 24, 2020

For marketers entering the digital arena fresh-faced and ready to explore the number of ways they can provide valuable content to potential customers, one of the very first steps to take is to start producing blogs.

Marketing 98

Marketing Consumers Customers Management 98

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

Analytics 93

Analytics Data Social Media Analysis 93

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Report 59

Report Trends Sports Analysis 59

SurveySparrow

DECEMBER 25, 2023

Maybe you might get clarity by the end of this blog as you learn about the meaning, importance, benefits, and best practices to enhance transactional NPS. Quickly turn valuable feedback into actionable insights for sustainable growth and success! Sign up with SurveySparrow and turn insights into success. I think the latter.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Survey 52

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

DemandJump

NOVEMBER 24, 2020

Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. million new blog posts published each day. For digital content marketers, it can be a challenge to build a working blog strategy and understand what kinds of content are best for a blog topic list.

Marketing 98

Marketing Strategy Consumers Customers 98

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

Chadwick Martin Bailey

MARCH 4, 2021

I wrote a blog post about this topic a couple of years ago, and thought it was about time for a refresh. Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. Contact us to start your journey to greater insights.

Connections 98

Connections Innovation Data Engagement 98