NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Comm100

MARCH 20, 2024

Well-stocked and accessible knowledge bases for self-service A comprehensive and easy-to-navigate knowledge base can empower citizens by providing them with the information they need to solve problems on their own. In 2022, they launched two Comm100 AI Chatbots so they now can provide 24/7 support in both French and English.

Government 188

Government Communication Self Service Chatbots 188

InMoment XI

DECEMBER 1, 2022

References appreciate that not everything is “tool driven;” instead, the vendor provides strategic guidance, helping them innovate their approach to surveys or embrace new forms of feedback. Recognized as a leader and innovator in our sector, we collaborate with the world’s leading brands to attract, engage and retain their customers.

Self Service 493

Self Service Analytics ROI Automotive 493

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Self Service Customer Service Return on Investment 52

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Self Service Customer Service Return on Investment 52

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. The focus of innovation isn’t on CX itself, but rather the various elements that incrementally improve customer service.

Contact Center 78

Contact Center Innovation Self Service Customer Journeys 78

TechSee

SEPTEMBER 29, 2020

Slash inbound inquiries with self-service. Implement self-service channels to reduce the volume of these requests by enabling customers to help themselves, without compromising service quality. Techniques to reduce call volume. Identify three to five issues that drive most of your inbound customer contacts.

Call Center 196

Call Center Self Service Strategy Contact Center 196

ShepHyken

NOVEMBER 27, 2023

While digital self-service solutions continue to evolve and enhance the customer experience, phone support remains essential for customers to interact with companies. Quotes: “Self-service unblocks customer support… and enables a better customer experience.” “The phone is not dead.

Self Service 96

Self Service Customer Experience Chatbots Technology 96

Gainsight

FEBRUARY 28, 2024

Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! The post Top 3 Use Cases for Customer Communities in 2024 appeared first on Gainsight Software.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. With advanced features and AI-powered capabilities, Five9 enables businesses to optimize their contact center operations and deliver superior customer service.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Team Support

MARCH 11, 2024

Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation. Self-Service: Customers are becoming more independent. The Big Trends So what's on the horizon?

Trends 52

Trends Self Service Social Media Knowledge Base 52

Team Support

MARCH 11, 2024

Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation. Self-Service: Customers are becoming more independent. The Big Trends So what's on the horizon?

Trends 52

Trends Self Service Social Media Knowledge Base 52

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). AI has made it possible for human capabilities to be undertaken by software inexpensively and at scale.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes.

Technology 52

Technology Company Self Service Knowledge Base 52

NICE inContact

OCTOBER 9, 2019

In this webinar, you’ll learn how you can take advantage of the CXone open cloud platform and to expand your capabilities with bot-assisted interactions and conversational cross-platform automation.

Self Service 136

Self Service Contact Center Customer Journeys Innovation 136

TechSee

APRIL 7, 2021

Without the correct tools to support both hardware and software for employees located off-site, even simple IT problems can cause prolonged periods of downtime, a frustrating employee experience, and the high costs associated with having employees offline. WFH Tech Issue #1 – Software-related issues.

Self Service 109

Self Service Examples How To Software 109

TechSee

FEBRUARY 2, 2022

Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. They can leverage software to offer customers conveniences like Interactive Voice Response (IVR), mobile functionality, and a range of self-service tools. Emotion Analytics.

Call Center 124

Call Center Self Service Technology Social Media 124

Lumoa

JULY 17, 2023

In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx. When planning your digital transformation, be aware that at any moment, you may need to innovate further.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Vonage

DECEMBER 18, 2018

Javits Convention Center for a day of innovation and inspiration. Frank Marzano, Manager, CS Operations at Vertafore, insurance software solutions provider for independent agencies and brokers, MGAs, and carriers, shared his personal story echoing the same concept of an emotional response to a service. It’s a no brainer.

Omni-Channel 254

Omni-Channel Chatbots Self Service Customer Experience 254

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. Empowering Customers Through Self-Service In today’s fast-paced business world, customers expect quick and convenient solutions to their queries.

Self Service 52

Self Service Customer Centricity Innovation Resources 52

Vonage

JANUARY 30, 2019

Too many digital agendas still focus on deflection rather than meeting five generations of customer expectation around live assistance, self-service and being proactive. Technology-Enabled Innovation. We have come a long way since contact centre infrastructure was housed in proprietary hardware and software.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers. Yet, customers expect to receive the best service to meet their needs. It will grow from 978.22

Software 52

Software Customer Success Marketing Transportation 52

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Contact Center 90

Contact Center Chatbots Self Service Touchpoint 90

Beyond Philosophy

MAY 25, 2022

In this episode, we host Thomas Goodmanson , President and CO of Calabrio , a global Customer Experience intelligence company that builds software to enrich customer interactions. 14:21 We discuss the area of self-service and how some generational differences might drive the channels for future contact centers.

Contact Center 148

Contact Center Interaction Self Service Consulting 148

TechSee

JANUARY 14, 2020

A survey by Aspect Software found that agents appreciate the opportunity to handle more complex enquiries, with 81% saying AI improves their skills, 76% saying that it helps them make a bigger impact in the company, 70% saying that it boosts their chances of moving up and 68% saying that it improves their job satisfaction and loyalty.

Call Center 124

Call Center Self Service Virtual Agent Contact Center 124

Team Support

MARCH 23, 2021

Some complain about software problems while others face more advanced issues related to the products. Self-service options. Self-service support options are a great way to improve your customer support service. Self-service support offers several benefits for your customers and your business as well.

B2B 105

B2B Self Service Tips Social Media 105

SurveySparrow

FEBRUARY 24, 2020

When that’s the case a performance management software can surely help you out to monitor and manage employee performance like a walk in the park! What is Performance Management Software? 10 Best Performance Management Software of 2020. SurveySparrow. Lattice Performance Management. Reflektive. Culture Amp. Spider gap.

Software 52

Software Self Service Management Culture 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Kustomer

MARCH 19, 2024

Our success is largely attributed to the investments we’ve made in incorporating customer data at the core of our innovation. Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%.

Self Service 69

Self Service CRM Knowledge Base Metrics 69

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Digital Customer Success Strategy Popmenu’s digital-first strategy, supported by Gainsight’s innovative toolset, extends beyond traditional self-service.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

Solvvy

JANUARY 8, 2020

The rise of customer self-service. We’ve already seen self-service take off in brick-and-mortar shopping: Think of the self-checkout booths at McDonald’s and Walmart, enabling customers to make their selections and complete their purchases faster and more efficiently, with help from an in-store associate when needed. .

Self Service 88

Self Service Technology Trends Customer Service 88

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Optimization helps reduce unnecessary expenses while maintaining service quality. Achieving these goals requires a special balance between the human touch and technological innovation.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. “As folks try to figure out how they scale their organizations, we will see lots of progressive, innovative stuff happening in the world of technology. What unites them?

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

CSM Magazine

JULY 19, 2023

Calabrio’s automated workforce management (WFM) technology has transformed resource planning efficiency at Ascensos, saving the company 375 hours every week—the equivalent of 13 full-time employees—while dramatically boosting staff engagement through self-service.

Self Service 52

Self Service Multi-Channel Social Media Resources 52

CSM Magazine

NOVEMBER 9, 2022

These companies cite successes in COVID relief, customer service mindset, corporate social responsibility, employee experience, and innovative solutions. Applying a customer-centric business structure may take years and continuous innovation. The starting values of CRM software begin with: Acquisition of the right customers.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

West Monroe

APRIL 9, 2024

Self-service tools for payments and other day-to-day account management will be put to the test by credit union members this year as more compare their experiences across vendors, partners, and/or providers. This is often how banks retain their share: quick service and self-service that sticks.

Self Service 52

Self Service Trends Banking Financial 52

Beyond Philosophy

SEPTEMBER 14, 2023

Task Automation: This type of AI is heavily used for software applications where tasks route from one party to another. The concept of self-service application creation by dragging and dropping things is an example of an incremental change. Some internal teams can make their own software, some of which can do complex things.

Self Service 89

Self Service Software Analytics Examples 89