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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? A solution with real-time analysis, reporting and action.

Analytics 493
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Storytelling for innovation

Storyminers

After all, about half of Storyminer’s business uses storytelling for innovation and new concept development : think stores, services, platforms, and franchises. Then using standard agile, software development, and project management tools, you can fine-tune your design until it’s ready for primetime. FUTURE STORY.

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Solving for Customer Satisfaction With Innovative Software Solutions

Team Support

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

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Solving for Customer Satisfaction With Innovative Software Solutions

Team Support

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

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Make Your Customer Experience As Great As Your Products

When it comes to Voice of the Customer (VOC) programs, B2B organizations are often behind the curve, adopting best practices and innovations more slowly than B2C companies. However, the expectation for B2B companies to deliver exceptional experiences is the same, if not higher, than their B2C counterparts.

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Solving for Customer Satisfaction With Innovative Software Solutions

Team Support

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

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Inclusive Technology: Why Accessible Software Matters for Everyone

Comm100

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for the staff operating behind the scenes. Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs.

Software 130
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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.