NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. How the industry is preparing to move forward and tackle consumer concerns.

Travel 98

Travel Industry Social Media Hotels 98

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Internet Travel Services: 78%. Click here to download the current industry benchmarks.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

QuestionPro Audience

APRIL 26, 2018

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. According to the U.S. compared to 2016.

Travel 170

Travel Tourism Trends Study 170

QuestionPro Audience

MAY 18, 2018

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. BUSINESS OR PLEASURE?

Travel 186

Travel Airlines Transportation Guidelines 186

QuestionPro Audience

OCTOBER 12, 2018

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget.

Travel 225

Travel Innovation Meeting Tools 225

InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

My Customer

MARCH 7, 2022

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design.

Travel 81

Travel Competitive Advantage Industry 81

One Millimeter Mindset

DECEMBER 28, 2022

Since we last met, all of us traveled one Herculean millimeter forward. The post Traveling One Millimeter Forward Together Towards 2023 appeared first on Babette Ten Haken. We remain united by our experiences of some form of angst, anguish, and suffering over the past two years. is available in digital format on Amazon.com.

Travel 87

Travel Consulting Innovation Leadership 87

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Use of Executive Dashboards in Different Industries: Retail Industries: With the thriving retail business, being on top of the market has become crucial for retailers.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Healthcare 596

Healthcare Culture Travel ROI 596

Customer Bliss

AUGUST 15, 2017

In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first.

Travel 204

Travel Industry Hotels Customer Journeys 204

Inbenta

JANUARY 30, 2020

The tourism industry, an ever-changing sector. Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.”

Tourism 121

Tourism Chatbots Self Service Industry 121

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Travel 52

Travel Call Center Tourism Culture 52

Forrester's Customer Insights

MARCH 28, 2024

Last week, SITA, the multinational IT company supporting the air travel industry, announced it would be the lead investor in the Series A funding in Indicio, a decentralized digital identity solution provider.

Travel 28

Travel Industry Company Trends 28

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. By David Harrington.

Hospitality 74

Hospitality Travel Industry Brands 74

UserReplay

MARCH 5, 2019

The post Infographic: The future of CX in the travel industry appeared first on UserReplay. In our recent webinar, jointly presented with Netflights (part of dnata group) and hosted by PhocusWire, we discussed why the.

Travel 40

Travel Infographics Industry Groups 40

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! Tourism is also a very affected industry. Hello Wendy! Can you explain your evolution at John Paul, and what you do now?

Travel 52

Travel Tourism Management Hotels 52

NetBase

JUNE 11, 2020

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!

Travel 60

Travel Airlines Consumers Hotels 60

ijgolding

JANUARY 12, 2018

Travelling to and from work can rarely be described as an experience we look forward to – whatever part of the world you come from. Yet for the hard working British worker, the daily travel experience has become more unpleasant than ever. Many of the UKs train franchise owners are in the midst of an industrial dispute.

Industry 156

Industry Transportation Travel Government 156

Happy or Not

MAY 18, 2020

In the newly released guest article for leading travel industry outlet, Travolution, our CEO and Founder Heikki Väänänen looks at prevalent aspects of Nordic culture which have shaped attitudes to transportation and customer service. Recognizing each […].

Travel 36

Travel Culture Industry Transportation 36

QuestionPro Audience

JANUARY 3, 2017

One of the busiest travel times of the year has just passed. Millions of families across the country traveled during the holidays to be reunited with their loved ones. With more than 100 million Americans having traveled this holiday season, many of you are still recovering. Select your respondents.

Airlines 150

Airlines Loyalty Brands Industry 150

COPC

NOVEMBER 16, 2016

Industry-Specific Research Part of Larger CXMB Series. TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight.

Hospitality 40

Hospitality Travel Survey Industry 40

Interactions

MAY 20, 2021

With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. According to new research by Zapwater Communications , 65% of Americans are looking forward to traveling again, both internationally and domestically.

Hospitality 62

Hospitality Travel Brands Self Service 62

Forrester's Customer Insights

MAY 8, 2020

Stay-at-home orders and pervasive consumer fears have devastated the travel industry, which, after setting profit records a few months ago, has been reporting losses around $18 billion a week since March. Preparing for recovery begins with measuring the evolution of consumer motivation, attitude, and behavior.

Travel 39

Travel Consumers Industry Measurement 39

NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.

Travel 70

Travel Comparison Hospitality Social Media 70

COPC

DECEMBER 1, 2016

Learn about the Customer Experience in Travel and Hospitality. and Execs In The Know have teamed up to produce CXMB Industry Insights, a new line of industry-focused consumer research reports. You also can download the complete survey findings of the CXMB Industry Insights: Travel & Hospitality. Register Now!

Travel 40

Travel Industry Hospitality Hotels 40

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center B2C 59

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The data identifies the brands that UK customers consider to.

Study 295

Study Consumers Automotive NPS 295

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

mopinion

MARCH 1, 2023

The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published Digital Customer Experience Benchmark report.

Financial 52

Financial Industry Feedback Data 52

Interactions

AUGUST 7, 2019

As traveling becomes more mainstream, these amenities may seem like a distant dream. It’s a service industry that simply can’t always provide good service. It’s a service industry that simply can’t always provide good service. Interested in more ways to please travel and hospitality customers?

Travel 54

Travel Hospitality Wait Times Airlines 54

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.

Travel 52

Travel Airlines B2C Groups 52

Forrester's Customer Insights

JUNE 30, 2021

On the other, closed borders, stay-at-home mandates, and pervasive consumer fears brought the travel industry to a grinding halt. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience. Now that pandemic restrictions have […].

Travel 55

Travel Consumers Course Data 55