IntouchInsight

APRIL 4, 2024

In the dynamic , competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly self-service kiosks, or intuitive mobile apps, each touchpoint shapes the guest experience, influencing satisfaction and loyalty.

Self Service 186

Self Service Measurement Customer Experience Guest Experience 186

IntouchInsight

AUGUST 3, 2023

Consumers don’t care about the traditional divisions between industries. And this is especially evident in the competition between convenience stores and quick-serve restaurants. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today.

Trends 292

Trends Consumers Industry Report 292

InMoment XI

MARCH 4, 2022

One tool is practically synonymous with the customer experience (CX) industry: surveys. Since the inception of the industry, targeted surveys have been seen as a foundational listening and research tool that leverages strategic questions to collect data from a specific group of customers.

Survey 556

Survey Customer Experience Touchpoint Exercises 556

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more. How can brands meet their needs?

Trends 493

Trends Measurement Customer Experience Entertainment 493

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? In the highly competitive food industry, you can’t afford to stick your head in the sand and hope everything will work out. Table of contents What is restaurant reputation management? See how Birdeye can help.

Tips 109

Tips Management Social Media Feedback 109

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Full-Service Restaurants: 81%. Limited-Service Restaurants: 80%. Airlines: 73%. Apparel: 79%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

InMoment XI

NOVEMBER 18, 2021

As I’m sure you remember during the early days of the pandemic, COVID lockdowns weren’t restricted to offices and restaurants—many manufacturing facilities were also closed due to a combination of quarantine guidelines and falling demand. How Your Brand Can Respond.

Customer Experience 483

Customer Experience Guidelines Course Brands 483

CSM Magazine

MARCH 19, 2024

Running a restaurant involves a lot more input than just serving delectable dishes and ensuring the decor is on point. Diving into the restaurant industry can be a thrilling adventure for those who are up for the challenge. Next, recycling used cooking oil is a testament to a restaurant’s commitment to sustainability.

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

InMoment XI

SEPTEMBER 6, 2022

This also provides a better grasp of industry trends and challenges so that organizations can offer memorable and fulfilling content, experiences, and products. Let’s say a restaurant offers customers a complimentary appetizer if they have to wait longer than an hour. This is especially good for removing as much bias as possible.

Groups 493

Groups Survey Analysis Data 493

Brandwatch CX

JANUARY 20, 2022

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Industry 59

Industry Trends Marketing 59

BirdEye

OCTOBER 1, 2022

If you own a business in the restaurant industry, you already know how important review sites are. In this blog, we’ll talk about restaurant review sites and explain why they can help restaurants bring in more customers. How do restaurants benefit from reviews? Reviews are a standard in the restaurant industry.

Customers 98

Customers Industry Management System 98

Steve DiGioia

OCTOBER 31, 2021

In the service industry, problems happen every day. When the customers leave, make sure you bid them a fond farewell and thank them for coming to your restaurant. So, you’re not in the restaurant industry. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable.

Industry 182

Industry Examples Customer Service Company 182

GetFeedback

DECEMBER 16, 2019

Having a great restaurant and serving great food at competitive prices is no longer enough. Most people visit restaurants for the convenience of a great meal alone or meet with friends and family. Your customers want more, so you need to meet and exceed their expectations. Improve customer experience . Customer preferences differ.

Feedback 195

Feedback Industry Social Media Wait Times 195

Brandwatch CX

JANUARY 20, 2022

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Industry 52

Industry Trends Marketing 52

SMG CX

APRIL 7, 2020

Like you, we’re adjusting to a new normal, where all interactions—from collaborating with co-workers to purchasing products—are being fundamentally transformed.

Industry 52

Industry Consumers Interaction Brands 52

Joe Rawlinson

AUGUST 5, 2022

Running a restaurant is a lot of work that takes a big investment of time and money to be successful. Once your restaurant is up and running, however, you should always look for ways to boost your profits. Let’s take a look at a few profitable additions to consider for your restaurant. Unique Food Offerings. Bar Service.

Advertising 88

Advertising Sports Social Media Trends 88

Customer Bliss

OCTOBER 12, 2017

Above is the profile of restaurant entrepreneur Danny Meyer (Union Square Cafe, Shake Shack) which aired on 60 Minutes last Sunday. As many of us probably already understand, the restaurant industry has razor-thin margins. You can read an associated article here. The quality of the experience is essential.

Hospitality 141

Hospitality Tips Video Industry 141

The DiJulius Group

JULY 11, 2022

Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Consumer food services in general and the restaurant. Consumer food services in general and the restaurant. Rapid growth, indeed. Read Full Article.

Groups 94

Groups Culture Hospitality Consumers 94

Strativity

OCTOBER 11, 2023

The restaurant industry has changed. View our 2023 guide to restaurant growth, whether fast food restaurants or high-end hopsitality.

Strategy 52

Strategy Industry 52

Strativity

OCTOBER 11, 2023

The restaurant industry has changed. View our 2023 guide to restaurant growth, whether fast food restaurants or high-end hopsitality.

Strategy 52

Strategy Industry 52

Steve DiGioia

JANUARY 3, 2022

But now, many restaurants want you to ask for a straw. It seems like the food industry is getting a bad rap here, but I think it’s justified. A group of 6 people enters a restaurant for a relaxing meal. A customer would always assume that they’d get a straw with their non-alcoholic drink, especially at the drive-thru window.

Customer Expectations 351

Customer Expectations Social Media Advertising Touchpoint 351

BirdEye

OCTOBER 19, 2023

The restaurant industry is more competitive than ever in today’s digital-first world. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants? What are the benefits of digital marketing for restaurants?

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. This story isn’t just about a bunch of restaurants, though. The result? Table of contents What are the benefits of reputation management?

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

SEPTEMBER 16, 2022

They’ll often browse industry-specific review sites and read testimonials from previous customers prior to making a purchase. If you’re eager to build trust with your customer base, you need to get listed on the top business review sites in your industry. On the other hand, opentable.com focuses only on restaurant reviews.

Healthcare 98

Healthcare Guidelines Return on Investment Industry 98

AWS Machine Learning

SEPTEMBER 2, 2022

At the core of The Chefz’s business model is enabling its customers to order food and sweets from top elite restaurants, bakeries, and chocolate shops. Food delivery is a growing industry but at the same time is extremely competitive. The biggest challenge in the industry is maintaining customer loyalty. Conclusion.

Technology 94

Technology Interaction Customer Satisfaction Metrics 94

BirdEye

APRIL 28, 2022

To stay ahead, you need to make a conscious effort to get more reviews on these sites and understand which sites are most important in your industry. Table of contents Automotive Healthcare Home Services Restaurants Legal Property management Need more information on your industry? Restaurants. Automotive. Healthcare.

Industry 105

Industry Automotive Healthcare Report 105

ShepHyken

JULY 13, 2022

It doesn’t matter what type of business or industry you’re in. There is a forum for every industry where customers talk. Alfia had been working in the restaurant industry, and whenever he saw a bad review, he took it personally. Then, someone takes care of the issue before the customer leaves the restaurant.

Feedback 124

Feedback Customer Service Training Industry Customer Experience 124

Customer Bliss

FEBRUARY 26, 2020

The Impact: Pal’s employee turnover rate is one-third the industry average. They are the first restaurant chain to win the Malcolm Baldridge Quality Awards, a U.S. Pal’s enjoys one of the highest revenue per square foot in the quick serve restaurant industry, with store revenue that has increased by about 300% since 1995.

Case Study 258

Case Study Study Company Culture 258

Brandwatch CX

NOVEMBER 5, 2019

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Consumers 61

Consumers Trends Industry 61

Kustomer

JANUARY 2, 2024

AI has become more widely implemented across the industry, companies are growing their proactive customer service offerings, and interactions are becoming increasingly personal. Even Cardi B chimed in on an Instagram Live that customer service in the city is less than ideal, and she has to name drop to get a seat at these restaurants.

Customer Service 105

Customer Service Wait Times Airlines Social Media 105

Kustomer

AUGUST 12, 2022

A negative experience translates into lost revenue, especially in the quick-service restaurant (QSR) and fast-casual restaurant space, where loyalty and lifetime value are critical to a company’s overall success. The results in the report come from 205 total mystery shops of 119 restaurants. Mystery Shop Methodology.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

ShepHyken

MARCH 10, 2024

Elements of empowerment can be given to a customer for just about any type of business in almost any industry. Surge Pricing a Growing Part of Consumer Experience, Says Expert by Doug Hunt (Phys.org) The public reacted swiftly this week when news spread that Wendy’s had potential plans to test-run surge pricing in its restaurants.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

Micah Solomon

OCTOBER 11, 2018

As Patrick O’Connell, the storied proprietor of the double five star Inn At Little Washington, says in my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets[free chapter link], “Bad habits are not given up easily. Find models outside your industry–and take the lessons they have to offer to heart.

Customer Experience 256

Customer Experience Customer Service Hospitality Hotels 256

CSM Magazine

FEBRUARY 1, 2024

As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in. Where Customer Service Matters Customer service skills can make or break companies in some industries.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

Fox Metrics

MARCH 8, 2023

Ask any restaurant owner, and they will likely say that keeping their business afloat is becoming more challenging yearly. That’s the primary benefit of restaurant data garnered from platforms like Fox Metrics. But let’s look at how restaurant data helps with decision-making. See which items are the most profitable.

Data 52

Data Analytics Trends Metrics 52

Blake Morgan

NOVEMBER 28, 2023

In this podcast, Will Guidara, former co-owner of Eleven Madison Park restaurant and author of “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect,” shares impactful business insights.

Hospitality 59

Hospitality Contact Center Leadership Culture 59

ReviewTrackers

JULY 5, 2018

The food delivery industry is booming. Because all of these sites are affiliated with Grubhub and specific to delivery, restaurants should manage these reviews in the same way. In the Respond to reviews section, you can see all reviews about your restaurant. Consumers will only continue to get delivery from local restaurants.

Management 150

Management How To Metrics Consumers 150