how-it-works 
InMoment XI
NOVEMBER 2, 2022
But how do those organizations design CX programs? What goes into deciding which interactions to scrutinize, the goals formed around that work, and so much more? If you’re curious about CX design and how organizations wield it, you’ve come to the right place! Let’s get into it! What Is CX Design?
NobelBiz
MARCH 5, 2024
How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward? This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service.
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Zeisler Consulting
AUGUST 10, 2020
I won’t go too far in depth into the four parts but rather provide an overview of how they work together with a brief explanation of what they are. Following, in a continuation of this series of articles, I’ll explain with more specificity how these work (and work together), as they each deserve their own writings.
Thematic
AUGUST 21, 2023
If you're learning about analyzing customer feedback and voice of customer , then it won't be long before you come across the term 'feedback loop' This post breaks down what a feedback loop is, why it's an essential part of customer experience, and how to ensure success when implementing one in your own work.
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.
NobelBiz
APRIL 12, 2021
Find out what is a Softphone and how does it work in our article. The post What Is A Softphone And How Does It Work? In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer. appeared first on NobelBiz®.
Happy or Not
JANUARY 18, 2024
How does HappyOrNot’s Demographics work Nestled within the Details section, the Demographics widget provides a comprehensive view of how the performance index fluctuates across diverse age groups and genders. Frequently asked questions How can the Demographics widget enhance my marketing strategies? Absolutely!
Speaker: Scott Baldwin of ProductBoard
How can they work together to do that? Building products is a team sport and involves everyone working together to get the right products to market faster. How can they work together and leverage the power of community to address each of the aspects of Product Excellence?
Speaker: Christian Jakenfelds, CSM at Planhat
The everyday work of the CSM is constantly growing in importance. But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue. How to best get these from your customers – where are they lying around?
Advertiser: ZoomInfo
How to assess the current health of your database while working with a B2B contact data provider. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. What’s involved in their maturity process?
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey. Nichole Devolites is joining us on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch. So, how did they do it? Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them. Tune in to learn: How and when to blend on-demand and instructor-led training. Smashfly’s phased approach to expanding their Customer Education offerings. Can't make it?
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
Tune in on March 4th and learn about things such as: How to organize for success. How to align with your CEO’s objectives. How to align your career interests with the needs of your organization. What to measure (and what to NOT measure). Where to start - what to do first, second, and third.
Speaker: Mike Ellis
Customer success professionals know that the strategies they use on a daily basis work. On November 18th , at 12 pm EDT, Mike Ellis will be leading an exclusive session, Applying Customer Success Strategies to a Customer Community, where he'll help you understand how a successful online community belongs with Customer Success.
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