West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. Why governance?

Industry 40

Industry Government Leadership Healthcare 40

Customer Bliss

OCTOBER 24, 2017

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? Before joining GSA, Anahita led Data Analytics and Budget work at the Department of the Treasury with a mission to use real-time resource management data to improve managerial decision making.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

West Monroe

MARCH 14, 2024

We sit in the boardroom alongside investors, CEOs, CFOs, CIOs, and management teams and can translate between the groups that don’t always—in fact, rarely—speak the same language. Our efforts led to a 2.5x return in just 8 months for MyEyeDr. Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data ROI Banking Financial 40

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. Focus on just a few feedback channels at first to get comfortable with the process. The goal, however, is to meet customers wherever they are and on their terms. Blend Company Data and Customer Data Humans often say one thing but behave differently.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

NobelBiz

FEBRUARY 6, 2024

With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. Holly Depies suggests that the future of SMS marketing lies in the intelligent use of technology to streamline and enhance campaign management.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Magellan Solutions

FEBRUARY 5, 2024

Outsourcing offers flexibility in service selection: companies can outsource specific IT functions such as application management, software development, testing, system administration, or technical support. Managed Services: Service providers manage tasks remotely or by placing staff on-site without transferring employees.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

CSM Magazine

NOVEMBER 29, 2023

One area that often poses challenges for companies is payroll management. This article will explore the benefits of integrating paystub generators with accounting software and how this synergy can lead to a more efficient and error-free payroll management system. Conclusion Payroll management holds importance in any organization.

Software 52

Software Self Service Roadmap Government 52

Gainsight

JULY 27, 2022

As a product manager, you’re taught to develop products not for customers, but for markets. Thus, you focus on, say, government contractors, not Booz Allen Hamilton. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government System User Experience 59

ClearAction

FEBRUARY 13, 2023

In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. It is a lost art that customer experience managers need to thrive. FREE MODULE This course is similar to ClearAction’s CCXP Exam Course, but simpler for every manager.

Sports 71

Sports Customer Experience Handbook Case Study 71

AWS Machine Learning

MAY 23, 2023

Background An MLOps pipeline is a set of interrelated sequences of steps that are used to build, deploy, operate, and manage one or more ML models in production. The source code for these IaC templates is managed in AWS CodeCommit. After a request is approved, its details are used for parameterizing IaC templates.

Case Study 74

Case Study Government Training Return on Investment 74

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

ClearAction

JANUARY 12, 2022

Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. Ease-of-Work from the viewpoint of employees.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

Lithium

JANUARY 7, 2021

We also created the new Group Hub, Tools for Crisis Management , that customers and partners can join. Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Don't worry, we've got you covered.

Roadmap 52

Roadmap Government Tips Groups 52

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journeys Chief Customer Officer 10

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Deeper governance and compliance capabilities. Moderation and spam management. Khoros Communities.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

CX Journey

MAY 5, 2015

My first blog assignment is to bring you some nuggets from the second keynote from Day 1 of the event, a presentation titled, Easier Said than Done: Move the Needle with Your Customer Experience Strategy , by Erin Wallace, CCXP, Global Manager of Customer Experience at John Deere. Let's dive in to her presentation.

Strategy 80

Strategy Customer Journeys Customer Experience Government 80

West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Create a CX Governance. Focus on Change Management.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

Lithium

MARCH 16, 2020

We also created the new Group Hub, Tools for Crisis Management , that customers and partners can join. Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Don't worry, we've got you covered.

Roadmap 52

Roadmap Government Tips Groups 52

ECXO

MAY 11, 2023

Research by McKinsey discovered that companies that get organised and manage CX can realise a 20% improvement in customer satisfaction, a 15% hike in sales conversion, a 30% reduction in the cost to serve and a 30% increase in employee engagement. ’ And being able to organise around your customers pays. Let’s continue.

Customer Centricity 52

Customer Centricity Customer Journeys Self Service Culture 52

Education Services Group

JUNE 20, 2023

Service – A steady state with room to grow During Acquisition, the CSM’s job is to manage all the moving parts of implementation and to familiarize new users with the software. You should have a solid understanding of your customer’s current state and then work with them to develop a roadmap to get them to their ideal future state.

Customer Journeys 52

Customer Journeys Self Service Touchpoint Customer Success 52

CX Centric

OCTOBER 4, 2021

We discussed inter alia the following : The key questions one has to ask themselves as a leader The responsibilities of a CX Culture Manager The responsibilities of a CX Director/ CCO The responsibilities of a CX Manager The common barriers to effective CX Leadership Creating an environment that creates high performing leaders At the beginning of his (..)

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

West Monroe

FEBRUARY 19, 2024

Grid modernization solutions like Advanced Digital Management Systems (ADMS) or Advanced Metering Infrastructure (AMI) are well-known examples. Stakeholders may also experience change saturation with new digital ways of working and an agile workflow and release schedule; without proper change management, resistance to digital grows stronger.

Self Service 52

Self Service Innovation Financial Software 52

Lithium

AUGUST 3, 2021

The focus will be to better understand your priorities, the way you visualize, govern, moderate, and assess performance around Twitter ads. Sign up now Influence our roadmap. Getting Started as a Community Manager" Onboarding Videos This is a great place to start learning about the features common to most communities.

Roadmap 52

Roadmap Metrics Government Tips 52

Qualtrics

FEBRUARY 6, 2019

The Product Experience Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank. Leading brands will share the experience management programs they’ve built to delight customers and employees. Design a data-driven product roadmap.

Conference 33

Conference Management Innovation Roadmap 33

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 52

Banking Technology Innovation Roadmap 52

CX Journey

NOVEMBER 10, 2015

Governance : Governance is about both oversight and execution. Your governance structure will outline and define people, roles, and responsibilities. This governance will also include clearly-defined rules and guidelines for how the customer experience management strategy will be executed.

Customer Journeys 80

Customer Journeys Roadmap Government Culture 80

West Monroe

DECEMBER 20, 2022

Additionally, management’s focus on sustainability and net zero strategies increased at a third of companies. According to the IDC, by 2024, 80% of global manufacturers will incorporate environmental sustainability into their product life cycle management process and ecosystem, improving sales by 3%.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

Additionally, management’s focus on sustainability and net zero strategies increased at a third of companies. According to the IDC, by 2024, 80% of global manufacturers will incorporate environmental sustainability into their product life cycle management process and ecosystem, improving sales by 3%.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Magellan Solutions

JUNE 14, 2023

Ensure that the outsourcing arrangement aligns with these goals and is integrated into your overall innovation roadmap. Managing Risk and Security Prioritize risk management and data security when engaging with a BPO. Effective governance structures and strong partnerships are essential to balance flexibility and control.

Innovation 52

Innovation Transportation Telecommunications Culture 52

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Deeper governance and compliance capabilities. Moderation and spam management. Khoros Communities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Deeper governance and compliance capabilities. Moderation and spam management. Khoros Communities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

West Monroe

NOVEMBER 9, 2022

In addition to analyzing existing roadmaps to understand the impacts of the legislation on upcoming activities and pursue relevant grants/credits, utilities should: Restructure existing strategies and expedite clean energy action items: Utilities now can re-evaluate their long-term roadmaps and expedite plans to achieve local decarbonization goals.

Transportation 52

Transportation Roadmap Government Industry 52

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 40

Banking Technology Innovation Roadmap 40

West Monroe

AUGUST 11, 2022

To better prevent attacks and mitigate the risks that arise when incidents inevitably occur, manufacturers must be able to identify potential threats and create a strategic roadmap that articulates key priorities and action items for the organization. Governance. from a cyberattack, network outage, etc.).

Exercises 52

Exercises Roadmap Leadership Technology 52

Gainsight

JANUARY 8, 2021

Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Jackie does not consider herself a typical Product Manager. Internal Team Alignment.

Sports 52

Sports Effort Score Tips Analytics 52