Comm100

AUGUST 1, 2023

Personalization drives new business When asked in a survey what matters to them when purchasing for the first time, 72% of consumers said they expect the businesses they buy from to recognize them as individuals and know their interests. s personalization survey.

Customer Service 159

Customer Service How To Omni-Channel Video 159

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. .

Survey 186

Survey Effort Score Net Promoter Score How To 186

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance .

Chatbots 196

Chatbots Self Service Video Wait Times 196

GetFeedback

MARCH 25, 2019

This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program. .

Survey 195

Survey How To Measurement Customer Service 195

Comm100

MAY 6, 2021

WordPress is so popular because it is easy to use and install, is feature-rich, has strong security, and offers extensive templates and customizations. All of these benefits are exactly what you should look for in the best free WordPress live chat plugins too: Free Ease of installation and use Features Security Customizability.

Chatbots 130

Chatbots Multi-Channel Knowledge Base Social Media 130

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. How to elevate Customer Experience post-covid In a recent survey by Bain and Co.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394

Survey Metrics NPS Effort Score 394

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. At GetFeedback, we use four metrics to measure the performance of our live chat support. Stick with it.

Metrics 186

Metrics Measurement Effort Score Survey 186

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. A 2020 survey showed that 22.6% The public values privacy.

Government 203

Government Wait Times Video Guidelines 203

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Fear not, you’re in the right place.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

Magellan Solutions

APRIL 3, 2024

A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

Comm100

NOVEMBER 25, 2020

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors to choose from. For most live chat buyers, set up and integration with your website should be an important part of the decision-making process. Once you have done this, a chat button will appear on your site.

How To 130

How To eBook Software Knowledge Base 130

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. We’ll begin with an overview of higher ed live chat.

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

FEBRUARY 1, 2022

When surveyed by Pew Research Center , 45% of Millennials said that they are online “almost constantly.” Students can reach out via live chat, social media, email, or even SMS – and every message will be funneled into one unified agent console. Be available where they are . Satisfy instant gratification .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Tools 52

Tools Survey Employee Engagement Culture 52

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software.

Software 180

Software Wait Times Multi-Channel Consumers 180

Comm100

MARCH 21, 2022

Live chat is becoming central to this as a way to provide citizens’ channel of choice, with an eye on maximizing resources. 75% of consumers prefer live chat over any other communication channel, while live chat costs 1/3 the cost of traditional phone support.

Government 163

Government Omni-Channel Wait Times CRM 163

Comm100

NOVEMBER 23, 2022

One survey found that 80% of consumers would be more loyal to brands that demonstrated an understanding of their customers and what they’re looking for. With live chat in place to facilitate proactive customer interactions , organizations can easily engage website visitors.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

SurveySparrow

MARCH 28, 2024

On site surveys are your direct link to website visitors. What is an On Site Survey? On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. For this, create conversational surveys and chat with them. Create Engaging Surveys Time is money.

Survey 52

Survey How To Feedback User Experience 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Feedback 52

Feedback Tools Management Knowledge Base 52

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. What are In-App Surveys?

Feedback 52

Feedback Social Media Survey Abandon Rate 52

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Technology is continuously enabling convenient consumer options, such as account balance notifications for banking and same-day delivery and price-matching features for online shopping. Collaboration is an emerging theme.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Chatbots used as customer service automation tools include: AI chatbots integrated within live chat, powered by natural language processing (NLP) to understand human intent and speech. Competition is at an all-time high.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. This includes survey software and digital adoption platforms to dedicated product analysis tools. And what better way to understand this than through surveys? Let’s delve into it.

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

JANUARY 9, 2024

This blog will look into the top AI market research tools, their features, and pricing! It’s like having a virtual chat that gets them. Read More: Benefits of Using AI in Your Surveys Top 11 AI Tools For Market Research Now, let’s dive deep with the first in the list: 1. Table of Comparison Off we go! Need a demo?

Tools 52

Tools Marketing Strategy Analysis 52

SurveySparrow

MARCH 19, 2024

It can collected through embedding surveys , feedback forms, or chat support. The feedback can be collected through surveys, feedback buttons, and interactive tutorials. Here also, the key player is in-app feedback surveys. Feedback illuminates the features and functionalities that users value most.

Feedback 52

Feedback Tools Survey Tips 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Their tablet surveys and iOS app ensure accessibility on the go.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Retently

MAY 2, 2023

When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySparrow

APRIL 21, 2024

5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback. SurveySparrow can help you here through focused surveys.

Tools 52

Tools Ecommerce Survey Analysis 52

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal!

Tools 52

Tools Survey Data Healthcare 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

AUGUST 27, 2023

Surveys are pivotal when it comes to feedback. When excitement, suspense, and surveys come up in the same conversation, we have one thing in mind—the battle of SurveySparrow vs Typeform. Here’s a comprehensive breakdown of the distinct features and pricing plans of the two survey giants! No problem. You think that’s it?

Comparison 52

Comparison Multi-Channel Analytics Survey 52

SurveySparrow

MARCH 12, 2024

A business Associate Agreement is a contract between a covered entity (for instance, a healthcare provider) and a business associate (here, Google) that takes care of the use of a patient’s PHI (Protected Health Information) Though it states that Google Forms is HIPAA compliant, the free version does not provide the features.

Data 52

Data Healthcare Comparison Multi-Channel 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101