Communicating CX: 15 Tips for Talking About Customer Experience
Experience Investigators by 360Connext
DECEMBER 15, 2023
But explaining how you measure Net Promoter Score (NPS) and how that can help predict how happy and loyal customers will be is helpful. Celebrate employee feedback! Hopefully, you have created a way for employees to provide feedback and ideas to improve your customer’s experience. Communicate that pride often!
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