Russel Lolacher

JUNE 29, 2021

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. How is the time, resources and cost of a social media group (even if it’s one person) justified?

Social Media 98

Social Media Infographics Travel Government 98

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Strategy Marketing Case Study 98

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

ReviewTrackers

APRIL 2, 2020

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Social Media Marketing Ideas for Healthcare. Use social media to educate your audience.

Social Media 100

Social Media Healthcare Marketing Guidelines 100

Russel Lolacher

DECEMBER 10, 2019

.” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. To get it right – REALLY right – serious and thoughtful conversations need to happen before a single account is acquired or a social handle is created.

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

CSM Magazine

MARCH 23, 2022

Social media marketing can increase customer retention by 37%, according to one digital marketing agency. But social media plays a much bigger role in retaining customers than this. Here’s how to provide the best customer service possible on social media to boost your retention rates.

Social Media 52

Social Media Customer Retention Infographics Consumers 52

Russel Lolacher

JUNE 7, 2021

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. For example, I recently tried to engage with the twitter account of the Canadian arm of an international airline. Defining Social Media. So I tried that too. No response.

Social Media 75

Social Media Video Engagement Customer Relationship Management 75

NobelBiz

AUGUST 24, 2020

A new report determined that American consumers overwhelmingly approve of interacting with brands over social media. More and more customers now prefer to resolve basic customer support requests over social channels. Original Infographic: Source of this infographic. And it makes sense, doesn’t it?

Social Media 52

Social Media Brands Customer Engagement Engagement 52

C3Centricity

FEBRUARY 5, 2018

One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.

Infographics 120

Infographics Marketing Social Media Ecommerce 120

Customer Guru

JULY 10, 2018

Of the many modes available, social media is proving to be the best for providing exceptional customer experience. What is Social Media? Social media is a computer-based technology that enables users to share views or information and allows them to build a virtual network. Source: Pexels.

Social Media 115

Social Media Customer Experience Advertising Infographics 115

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Look to social for answers. Built-in Analytics Tools.

Social Media 83

Social Media Tools Multi-Channel Analytics 83

ReviewTrackers

SEPTEMBER 3, 2018

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Social Media Marketing Ideas for Healthcare. Use social media to educate your audience.

Social Media 77

Social Media Healthcare Marketing Guidelines 77

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? We cover everything from identifying your target audience, setting up and verifying your profile, to creating captivating content, and engaging with group boards. Let’s get started!

Social Media 67

Social Media Strategy How To Infographics 67

Provide Support

SEPTEMBER 6, 2017

With over 2 billion Facebook users, +700 million Instagram users, and +300 million Twitter users, it’s no longer enough for brands to be merely present on social media. They need to be active and engaging. And if brands are not part of the conversation – they will be left behind.

Social Media 70

Social Media Infographics Customer Service Trends 70

Ecrion

SEPTEMBER 23, 2020

Instead, it begins the very first moment that a consumer interacts with your website, follows you on social media, or sets foot in your store. Engage your customers at the key points of their overall customer journeys. 48% of consumers expect a response from brands within 24 hours when they ask a question on social media.

Infographics 105

Infographics Self Service Customer Service Social Media 105

InMoment XI

MAY 14, 2024

If you actively engage in reputation management, you will not only be saving lost revenue but you will gain revenue that you would otherwise have missed. Conduct surveys, analyze patient feedback, and engage with frontline staff to gain insights into common questions, misconceptions, and areas where patients seek more information.

Healthcare 260

Healthcare Management Hospitality Analysis 260

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105

ROI Marketing Return on Investment Infographics 105

Comm100

OCTOBER 13, 2022

This guide explores 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. Social media presence. Our last digital strategy for how to increase enrollment involves building a strong social media presence.

Strategy 206

Strategy Chatbots Social Media Omni-Channel 206

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. BirdAI Content, mainly social media content, often demands a constant presence.

Tools 57

Tools Social Media Multi-Channel Video 57

InMoment XI

FEBRUARY 29, 2024

Use storytelling and personal anecdotes to make your content relatable and engaging for local readers. Promote Your Content Locally Share your content on local social media channels, community forums, and neighborhood groups to increase its visibility within the community.

Tips 260

Tips Strategy Case Study Social Media 260

Ecrion

OCTOBER 27, 2020

Increased Sales and Conversions | Increase Customer Engagement. If you’ve found yourself struggling to improve the level of engagement your audience has with your brand, there’s a handful of changes that you can make. Use the feedback you get from them to improve client engagement. Improve Loyalty to Your Brand.

Engagement 98

Engagement Social Media Advertising Infographics 98

SurveySparrow

AUGUST 30, 2023

Picture this: A potential customer lands on your website after clicking on an engaging social media ad. These elements set the tone for a positive interaction, ensuring visitors stay engaged rather than bouncing away. Say hello to SurveySparrow —a platform that turns data into insights and interactions into engagement.

Engagement 52

Engagement Marketing Customer Experience Omni-Channel 52

iCiDIGITAL

SEPTEMBER 12, 2018

Writing for social media is different from writing for any other reason. Well, your social audience is more compelled to respond, share, and communicate with you. Social writing isn’t like this, and your social readers will inevitably interact with your writing in many ways: sharing a blog, commenting back, “liking” a post, etc.

Social Media 40

Social Media Interaction Infographics Resources 40

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Look to social for answers. Built-in Analytics Tools.

Social Media 66

Social Media Tools Multi-Channel Analytics 66

BirdEye

OCTOBER 31, 2023

Using social media ads can help you reach new audiences, re-engage website visitors, and spread brand awareness for your business. It is a paid advertisement model that helps you improve the reach and engagement of your content on the social networking site. But when should you opt for a boost post over an ad?

Social Media 109

Social Media Advertising Video ROI 109

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. With competitive data in hand you can move your brand forward on a number of fronts: marketing, engagement, customer service, product development, the customer experience, and more.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. Hashtags for business are keywords or phrases preceded by the hash symbol (#) used on social media platforms to categorize content, enhance discoverability, and engage with audiences.

Social Media 70

Social Media Trends Analytics Connections 70

NobelBiz

JANUARY 3, 2024

These platforms offer numerous benefits for customer engagement and lead generation. One of the key advantages of SMS and messaging is their high open and response rates, making them invaluable tools for customer engagement and lead generation. SMS and messaging platforms offer a range of benefits for outbound call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. However, not every business has the resources or capability to generate original content that engages audiences on all these fronts.

Strategy 57

Strategy Social Media Trends Infographics 57

ReviewTrackers

APRIL 20, 2021

Increase your visibility on social media. If you can build a high-quality social media presence, your bank can achieve greater visibility in the eyes of those searching for new institutions and providers. Post regularly on your social media profiles. Not quite sure how to work on social?

Banking 123

Banking Social Media Infographics Rewards Programs 123

Ecrion

AUGUST 11, 2020

Acknowledge Their Engagement |. Proper customer engagement is an essential attribute of your business to focus on. After all, people are far more likely to interact and engage with brands they trust. Let’s take a look at everything you need to know about customer engagement strategies. click to view infographic.

Customer Engagement 98

Customer Engagement Engagement Strategy How To 98

inQuba

APRIL 11, 2023

The traditional channels are resulting in lower customer engagement, which then leads to lukewarm sales conversion, ineffective servicing, and ultimately poor retention. Successful brands use digital customer engagement to drive growth and increase resilience in a rapidly changing landscape, according to the same Twilio report.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

Alida

AUGUST 12, 2016

Brands of all sizes around the globe are trying to engage Millennials and understand what motivates them and drives their attitudes and behaviors. How can marketers best engage with millennials? What are the consumer insight best practices when trying to engage millennials? How do I keep millennials engaged?

Customer Insights 100

Customer Insights Engagement Marketing Social Media 100

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Click "Create page" and start customizing your page by adding images, products, videos, and engaging content.

Social Media 57

Social Media How To Infographics Tips 57

CSM Magazine

DECEMBER 28, 2021

Customer service videos build brand equity by engaging customers and answering questions about minor issues. Yes, you can answer customer inquiries or complaints manually, but 68 percent of consumers would rather watch videos than browse through articles or infographics to learn about products and services. Source: WordPress.

Video 59

Video Engagement Customer Service How To 59

CX Accelerator

OCTOBER 21, 2019

Social media is a goldmine for CX professionals for so many reasons. And last, but not least, the chance to listen to and engage with my customers. But in truth, social media can become pretty overwhelming pretty quickly. But in truth, social media can become pretty overwhelming pretty quickly.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208