AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance.

Technology 93

Technology Video Entertainment System 93

Integrity Solutions

OCTOBER 23, 2023

Many people find themselves taking a sales role almost as a layover en route to their “real” career. By the same token, do you like and truly believe in the solutions you’re representing and the problems you’re solving? You can start solutioning early on and reduce the sales cycle. That energy transfers.

Sales 114

Sales Connections Feedback Banking 114

AWS Machine Learning

APRIL 7, 2023

As an example, smart venue solutions can use near-real-time computer vision for crowd analytics over 5G networks, all while minimizing investment in on-premises hardware networking equipment. SageMaker is a fully managed ML service that allows developers to easily deploy ML models into their AWS environments. Run the train_model.py

Training 80

Training Telecommunications Groups Examples 80

AWS Machine Learning

NOVEMBER 3, 2022

We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. We looked into the challenges in legacy document processes, which is time-consuming, error-prone, expensive, and difficult to process at scale, and how you can use AWS AI services to help implement your IDP pipeline.

Insurance 75

Insurance Analytics Industry e-support 75

AWS Machine Learning

DECEMBER 14, 2022

Solution overview. In this example, we configure Amazon Translate batch translation to automatically detect the source language and translate it to English and Hindi, using the input and output Amazon Simple Storage Service (Amazon S3) bucket locations provided. Kishore Dhamodaran is a Senior Solutions Architect at AWS.

Groups 75

Groups Resources Management Innovation 75

CSM Magazine

APRIL 27, 2022

PCI Pal , the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Our partnership enables Odigo’s customers to easily access secure payment solutions that support a true omni-channel approach. About Odigo.

Omni-Channel 52

Omni-Channel Government Connections Innovation 52

AWS Machine Learning

SEPTEMBER 16, 2022

In this post, we demonstrate how to use Amazon Polly —a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. Overview of solution. Adding audio playback to a webpage improves the accessibility and visitor experience of the page.

Examples 70

Examples Resources Customer Experience Interaction 70

AWS Machine Learning

SEPTEMBER 22, 2022

Earlier this year, Amazon Comprehend , a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text, launched the Targeted Sentiment feature. Lastly, we can see that the service that was provided by the agent was received positively even though the customer was still upset about the toaster.

Social Media 66

Social Media Contact Center Analysis Hotels 66

CSM Magazine

OCTOBER 11, 2022

Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate. Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us. About IRIS Clarity .

Software 52

Software Technology Communication Customer Service 52

AWS Machine Learning

NOVEMBER 4, 2022

Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning.

Training 86

Training Conference Examples Data 86

AWS Machine Learning

NOVEMBER 22, 2022

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. It can be used to build solutions that address the challenge enterprises with multiple business units face when looking for ways to accelerate multilingual workflows with customization support.

Resources 70

Resources Consumers System Management 70

AWS Machine Learning

JULY 3, 2023

To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. There’s a need to find a scalable, reliable, and cost-effective solution to translate documents while retaining the original document formatting. This is a manual, slow, and expensive human effort.

How To 69

How To Healthcare Policies Examples 69

AWS Machine Learning

AUGUST 25, 2022

Enterprise and government customers are migrating their manual translation workloads to take advantage of automated ML translation services. Enterprise and government customers are migrating their manual translation workloads to take advantage of automated ML translation services. Solution overview.

Insurance 64

Insurance Policies Data Resources 64

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. You can use AWS services like AWS CodePipeline and AWS CodeBuild to build, test, and deploy your Amazon Lex bot automatically.

Management 83

Management Hotels Resources Policies 83

AWS Machine Learning

OCTOBER 4, 2022

Due to the breadth and depth of data being ingested from multiple sources, businesses look for solutions to protect their customers’ privacy and keep sensitive data from being accessed from end systems. Solution overview. Deploy the solution with AWS CloudFormation. Costs involved.

Data 84

Data Banking Policies Social Media 84

AWS Machine Learning

APRIL 4, 2023

AWS provides various services catered to time series data that are low code/no code, which both machine learning (ML) and non-ML practitioners can use for building ML solutions. Solution overview Clustering is an unsupervised ML technique that groups items together based on a distance metric.

Competitive Advantage 82

Competitive Advantage Metrics Training Sports 82

TechSee

JANUARY 28, 2020

Here’s how it works: a Computer Vision-powered system recognizes devices like coffee machines, wireless routers, TVs, thermostats, and more, plus all of their components (LEDs, ports, cables), and identifies proven solutions based on the visual symptoms it detects. It’s all about providing fast, effortless and effective self-service.

Retail 136

Retail Self Service Wireless Consumers 136

John Paul

MARCH 25, 2019

Our mission is to help our clients (usually big brands in various industries such as automotive, financial services, luxury…) to optimize their customer journey and enrich the existing loyalty programs in order to propose a seamless experience to the final customers. I would say “Service” because it is John Paul’s core business.

Automotive 73

Automotive Loyalty Programs Travel Loyalty 73

AWS Machine Learning

JULY 6, 2022

Overview of solution. Our translator consists of three fully managed AWS ML services working together in a single Python script by using the AWS SDK for Python (Boto3) for our text translation and text-to-speech portions, and an asynchronous streaming SDK for audio input transcription. Amazon Transcribe: Streaming speech to text.

Multi-Channel 72

Multi-Channel How To Data Guidelines 72

TechSee

APRIL 17, 2018

With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted.

Chatbots 95

Chatbots Customer Service Call Center Interaction 95

CSM Magazine

MARCH 3, 2022

In an increasingly digital world, all industries and sectors face growing challenges to provide great customer service. Yes, technology offers solutions in many respects, but tech can also be part of the problem at times. Customer service is unique in that respect. However, customer service issues at casinos tend to be complex.

Customer Service 52

Customer Service Banking Policies Social Media 52

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. Solution overview Please find the following steps to set up the environment and the data lake to create a Comprehend flywheel iteration to retrain the custom models.

Analysis 68

Analysis Training Metrics Resources 68

John Paul

MARCH 18, 2020

John Paul, leader in client relations and loyalty services, and Toyota Financial Services (TFS) have created “Start Connect”, a digital assistant that makes life easier for drivers. A few years ago, credit companies became financial services companies by developing leasing solutions, insurance, and maintenance contracts.

Financial 52

Financial Connections Travel Insurance 52

CSM Magazine

AUGUST 8, 2023

One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

AWS Machine Learning

MAY 18, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Solution overview You can use Amazon Kendra as a central location to index the content provided by various data sources for intelligent search. Choose English (en) for Default language. Enter an optional description.

Groups 76

Groups Knowledge Base Policies Examples 76

Eptica

APRIL 26, 2017

In the face of increasing competition and more demanding consumers, organizations therefore need to go beyond simply delivering excellent service and put customers at the heart of what they do. Author: Olivier Njamfa Winning and retaining customer loyalty is vital for every business. It has more than 8,000 staff around the world.

Customer Experience 70

Customer Experience Touchpoint Trends Loyalty 70

CSM Magazine

MAY 10, 2021

From the customer service team referring to someone by the wrong name, to the boardroom decisions based on messy data, businesses today simply cannot use poor data as a foundation for running their operations. Workbooks DQ solves this problem by identifying duplicate records en masse, defining merging rules and automating the process.

CRM 52

CRM Data Touchpoint Tools 52

John Paul

AUGUST 29, 2018

John Paul, the number one worldwide loyalty solutions service that was acquired by AccorHotels in 2016, is fast expanding in Asia Pacific (APAC). L’article John Paul appoints Andrew Quake as the CEO of APAC est apparu en premier sur John Paul.

Loyalty Programs 40

Loyalty Programs Loyalty Company Customers 40

AWS Machine Learning

AUGUST 21, 2023

Solution overview SageMaker Clarify provides ML developers with purpose-built tools to gain greater insights into their ML training data and models. The intent is to offer an accelerated path to adoption of predictive techniques within CDSSs for many healthcare organizations. The notebook and code from this post are available on GitHub.

Hospitality 77

Hospitality Healthcare Training Report 77

BlueOcean

FEBRUARY 21, 2017

Yes, they need to be great communicators and they need to have the chops to navigate call center systems and software in their sleep, but the best skills and personality traits differ from agent to agent, depending on the brand, the type of customer service, and the specific support channel. The first is training; the second is management.

Contact Center 225

Contact Center Multi-Channel Call Center Training 225

AWS Machine Learning

APRIL 25, 2023

Amazon Kendra is a highly accurate and intelligent search service that allows your users to search unstructured and structured data using natural language processing (NLP) and advanced search algorithms. Solution overview A data source is a data repository or location that Amazon Kendra connects to and indexes your documents or content.

Data 65

Data Examples How To Groups 65

John Paul

MAY 26, 2021

I like building solutions that solve problems across sections of the business. If you had a crystal ball, what would be your prediction for the future of concierge services post-Covid? L’article [#MeetAJohnPaulee] Alex Boss, Salesforce Administrator, North America est apparu en premier sur John Paul.

Hospitality 52

Hospitality Hotels Travel Report 52

AWS Machine Learning

AUGUST 15, 2022

Intelligent document processing (IDP) with AWS artificial intelligence (AI) services helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. Solution overview. In part 2 , we discuss the remaining workflow phases.

Multi-Channel 71

Multi-Channel e-support Effort Score Training 71

AWS Machine Learning

AUGUST 15, 2022

Because of the varied formats, most firms manually process documents such as W2s, claims, ID documents, invoices, and legal contracts, or use legacy OCR (optical character recognition) solutions that are time-consuming, error-prone, and costly. Solution overview. In part 1 , we discussed the first three phases of the IDP workflow.

Banking 74

Banking e-support Training Effort Score 74

ShepHyken

MARCH 31, 2023

He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish. Think back to your latest amazing customer service experience. Most said they had to wait 30 minutes or longer for an agent when placing a customer service call.

Customer Service 67

Customer Service How To Handbook Chatbots 67

Vonage

SEPTEMBER 25, 2015

By Sarah Metcalfe, Head of Customer Service at SureFlap. As the leading provider of intelligent pet products, customer service has been a major focus for us since day one. We knew that creating a great product means nothing unless you back it up with amazing customer service.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

John Paul

SEPTEMBER 28, 2020

If you had a crystal ball, what would be your prediction for the future of digital services after Covid? I see the future as an era in which: “ A problem without a digital solution is a poorly stated problem ”. Did you discover (or rediscover) any new hobbies during the lockdown period? What’s your favorite memory at John Paul?

Management 52

Management Analysis Connections Communication 52