Kerry Bodine

JUNE 4, 2015

In Panama, Pizza Hut experimented with attaching ovens to the back of motorbikes—and cooking pizzas en route to customers’ homes. An online jeans retailer in Europe will have the courier wait for 15 minutes while the customer tries on her purchases—and then whisk the unwanted pairs away immediately. Politeness pays.

Trends 120

Trends Consumers Customer Experience Video 120

Eptica

APRIL 13, 2017

Quelle expérience vit le consommateur lorsqu’il a besoin de poser des questions en ligne aux marques qu’il utilise dans sa vie quotidienne ? Quels sont les critères que vous avez mis en place pour mesurer ce niveau de qualité ? Car c’est la clé de l’expérience client digitale ! La rapidité. L’empathie.

Self Service 48

Self Service Tourism Transportation Engagement 48

Steve DiGioia

JANUARY 9, 2017

An example, according to whatis.techtarget.com , Facebook’s News Feed uses machine learning to personalize each member’s feed. If a member frequently stops scrolling in order to read or “like” a particular friend’s posts, the News Feed will start to show more of that friend’s activity earlier in the feed.

Self Service 100

Self Service Chatbots Advertising Fashion 100

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Subscribe where you can and, instead of having to seek out all of the new and innovative products, they can come to you. .

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

ChurnZero

DECEMBER 15, 2020

Things like this make the ChurnZero exciting because the system allows us to do things en masse that we otherwise never would have been able to accomplish. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. . Customer Success Around the Web.

Customer Success 98

Customer Success Customers Metrics B2B 98

Michelli Experience

AUGUST 22, 2017

April 11th was the forcible ejection of Dr. David Dao after he boarded a plane in Chicago en route to Louisville, Kentucky. Better data analytics might have averted the crisis, but a more humane response could have also prevented the bloody scene from dominating the news cycle. A Shared Challenge.

Airlines 113

Airlines Data Travel Consulting 113

Kristina Evey

MARCH 14, 2018

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her 10-month-old French bulldog, Kokito, in the overhead compartment. The plane had already pulled away from the gate and was en route to the runway for takeoff.

Airlines 184

Airlines Customer Experience Travel Guidelines 184

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. When announcing any news, be authentic, provide details, and prepare for potential backlash. Negative customer reviews or feedback.

Communication 81

Communication Leadership Airlines Social Media 81

Gainsight

MARCH 31, 2020

You might have been reared up to ramp new sales. You might have been en-route to your Sales Kickoff. The good news, as evidenced by the response to this survey, is there is an eagerness to work together and make sure we all survive and thrive. January 1st might have been the start of your fiscal year. A lot has changed.

Survey 105

Survey Industry Airlines Hospitality 105

ShepHyken

MARCH 31, 2023

Per Forbes: “Instead of being able to focus on doing their jobs well, frontline employees have been forced into new roles. They don’t just answer customer questions or sell products—now they are security guards, mask mandate enforcers, listening ears and bearers of bad news.”

Customer Service 67

Customer Service How To Handbook Chatbots 67

ChurnZero

DECEMBER 11, 2020

Because e v en after you ’ve crunch ed the numbers and land ed on what you feel is a reasonable expectation, you ’re still worried it’s too much. . The good news is that generally for Customer Success software, the breakeven point is much more moderate than what most CCOs initially estimate. (See

Customer Success 59

Customer Success ROI CRM Software 59

ReviewTrackers

AUGUST 22, 2017

Reviews protect online marketplaces like Amazon, eBay, and Etsy, as well as consumers and Internet users en masse. Aggregate images, relevant news stories, questions and surveys, as well as posts that encourage your followers to post reviews.

How To 72

How To Social Media Advertising Analytics 72

Gainsight

OCTOBER 9, 2019

5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! The good news is that it seems like customer success as a function is ahead of the curve in this area. But my modern, software company version of that urge manifests in helping link career seekers to their next opportunities.

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

AWS Machine Learning

JANUARY 12, 2024

For example, in the financial services industry, applications include extracting insights from earnings reports, searching for information from financial statements, and analyzing sentiment about stocks and markets found in financial news. The following figure illustrates the retrieval and reranking workflow.

Financial 115

Financial e-support System Analysis 115

SurveySparrow

APRIL 27, 2022

We’re living in 2022, having just got out of a pandemic, and these are not the news that should make headlines. People resonated with this messaging, and we saw changes en masse. But once in a while, we hear cases of racial and ethnic abuse or discrimination against women at work. Especially not in the future. Unbelievable.

Survey 52

Survey Groups Culture Measurement 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Deploy and run inference on the pre-trained model.

Metrics 72

Metrics Training Data Healthcare 72

Gainsight

JUNE 23, 2020

Offices began to close and talk about a shelter-in-place began to circulate the news. Track leaders and breakout speakers were prepped for the live, day-of experience and our GameChanger jackets were en route. We landed on two half days which felt like a digestible amount of time to commit to.

Hotels 88

Hotels Connections Travel Engagement 88

AWS Machine Learning

SEPTEMBER 8, 2023

This model provides high-quality recaps of news articles and the source text can contain roughly 10,000 words, which allows the user to summarize the entire article in one go. SageMaker JumpStart hosts many summarization models which can take a long body of text and reduce it to the main points from the original.

Examples 98

Examples Entertainment Analysis Measurement 98

Lithium

JUNE 27, 2022

Take a look at the painting series ‘En L’an 2000’ (In the year 2000). Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. Courtesy of Wikimedia Commons.

Self Service 52

Self Service Chatbots System Airlines 52

Currency Alliance

JULY 24, 2018

I was once woken up by a flight attendant on an overnight flight with some unpleasant news… Someone had been sick on my head. I was en-route from Amsterdam to the US, with a planned stopover in London for a 10am meeting. I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. Travel-Sick.

Travel 40

Travel Course Customer Experience Airlines 40

SurveySparrow

MARCH 20, 2021

What would happen if your employees quit en masse tomorrow morning? It will at least keep the best performers in your company to stay with you and that is good news for your business. Your biggest assets are your employees. It is almost impossible to wrap your head around that thought, isn’t it?

Strategy 52

Strategy Employee Engagement Leadership Rewards Programs 52

NetBase

MAY 1, 2019

Looking beyond influencers as individuals, you can review Digital Influencers, i.e., blogs, forums and news sites with a visitor count over 50K+, that are generating content on your topic. The best of brands can find themselves in hot water – that’s the nature of social media, and the power of consumers en masse.

Social Media 43

Social Media Report Analysis Analytics 43

Bold360

FEBRUARY 9, 2017

They can sponsor live music events [or] share the news across social channels.” But when you can see what your visitors are asking en masse, and identify the single view of all your shoppers-that’s when real innovation and change can happen. That’s one which is guaranteed to generate buzz online and off. “E-commerce

Ecommerce 40

Ecommerce Analysis Analytics Omni-Channel 40

Grade.us

MAY 28, 2019

MailShake enables agencies to send cold emails en masse, directly from your email address so it looks like they're coming from you personally. Curate the stories and news happening right now. Trending news, stories and conversations worldwide on the front page of the internet. It's email outreach at scale. Pricing: Free.

Tools 37

Tools Marketing Social Media Advertising 37

Chadwick Martin Bailey

DECEMBER 11, 2020

Plus, perceptually, shoppers en masse feel far less “able” to shop of brick & mortar retail this year due to COVID-19. President Trump may have made this claim multiple times, but I can say with certainty that he made it on a call with Fox News on November 29. through the USPS’s Operation Santa site.

Data 59

Data Ecommerce Retail Social Media 59