Why Is Customer Effort Score Important For Enhancing Customer Experience?
SurveySensum
AUGUST 18, 2023
Think of some companies that you stopped doing business with because of their terrible customer service and the amount of effort it took on your part to do a simple task. As a customer, it is natural to abandon a business if the experience is bad and sometimes even be resentful by leaving negative reviews online. — Simple, REDUCE EFFORT.
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