SurveySensum
JANUARY 29, 2024
So, let’s talk about that sweet spot right after sealing the deal. You made the sale – awesome sauce! But don’t pop the champagne just yet. The game’s not over. This is where many businesses drop the ball: post-purchase customer experience. It’s like scoring a date with your crush and then spending the whole evening talking about your stamp collection – not cool.
Comm100
JANUARY 29, 2024
Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. This report is designed to help: Live chat teams understand how they compare to peers in their industry and of the same team size, and Organizations that are considering the adoption of live chat and want to learn how it could improve their operations.
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Brandwatch CX
JANUARY 29, 2024
Your social media platforms can be a gold mine for leads. Brandwatch uses our presence on sites like LinkedIn and Twitter to generate leads, so we’re going to preach what we practice. If you get it right, social media lead generation is a viable and valuable strategy. Don’t let anyone else tell you different. We’ve put together some general advice, but if you want platform-specific tips you can jump ahead: Twitter Lead Generation LinkedIn Lead Generation Facebook Lead Generatio
Magellan Solutions
JANUARY 29, 2024
Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.
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ShepHyken
JANUARY 29, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the challenges in creating a more customer-centric culture? How can leaders support employees in executing customer-centric initiatives? What is the key to successfully transforming work culture to better serve customers? Why must employees in all roles understand how their actions impact the customer experience, regardless of direct customer contact?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Adrian Swinscoe
JANUARY 29, 2024
This is a guest post by David Beasley, director at Washington Direct Mail. According to a recent research by Equinix, 72% of global businesses are looking to […] The post Navigating cultural variances in global marketing: Insights from around the world first appeared on Adrian Swinscoe.
West Monroe
JANUARY 29, 2024
Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Communications and network connectivity have been rapidly evolving over the last several years to keep pace with growing use cases and requirements.
Zonka Feedback
JANUARY 29, 2024
Today, customer opinions carry immense weight. It reflects on their understanding of your product, the experience they had, the pain points they had to go through, and much more. In fact, collecting customer feedback provides a direct line into the minds and experiences of your customers acting as a mirror to showcase where your business may be falling short.
Magellan Solutions
JANUARY 29, 2024
Are you tired of dealing with supplier invoices, vendor payments, and other messy accounting tasks? You’re not alone! Many businesses still manage accounts payable the old-fashioned way, which is full of manual work and has the potential for human errors. However, there is a strategic solution to these problems—outsourcing accounts payable. Now that we’ve acknowledged the common challenges in managing supplier invoices and vendor payments, let’s explore how outsourcing account
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
CSM Magazine
JANUARY 29, 2024
Choosing the right wholesale commerce solution for your distribution business isn’t a task to take lightly. It’s an essential tool that could either streamline your operations or create endless headaches. With countless options available in today’s market, it can be overwhelming to identify which one is ideally suited to your specific needs.
SurveySparrow
JANUARY 29, 2024
Can you use AI for surveys, you ask? The answer is a resounding yes! In fact, asking the right survey questions can streamline data analysis. Guess how much time it can save! Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data.
CSM Magazine
JANUARY 29, 2024
Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. If users have complaints, this feedback helps a brand improve its weak points. Efficient customer support management is a way for a business to develop and flourish.
Forrester's Customer Insights
JANUARY 29, 2024
According to a recent survey, 87% of enterprise developers use low-code development platforms for at least some of their work. Find out what's driving the growth in the low-code market in this preview of a new report and forecast.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
CSM Magazine
JANUARY 29, 2024
The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. The Accuracy & Accessibility Study is part of the CMS Star Ratings program and includes test calls that are made by CMS “secret shoppers” every year between February and June.
Kapta Customer Success
JANUARY 29, 2024
Are you considering layoffs due to unpredictable markets and economic conditions? Companies striving to do more with less seek ways to cut costs. Staff cutbacks may seem like an easy solution, but the outcome is often less than ideal.
CSM Magazine
JANUARY 29, 2024
89% of consumers said they are more likely to buy from a business again if they have a positive customer service experience. Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees? One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representati
Forrester's Customer Insights
JANUARY 29, 2024
Despite spending billions of dollars, many healthcare organizations (HCOs) are still in the early stages of their digital transformation journey. Forrester’s research on future fit and IT maturity levels in the industry indicates that healthcare lags behind other industries despite likely spending more on digital business initiatives in the past year.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
TechSee
JANUARY 29, 2024
Generative AI , such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of technology brings incredible opportunity, as well as a new set of challenges. This post will explore the promise, the potential pains, and why you should take an optimistic view of this technology.
AWS Machine Learning
JANUARY 29, 2024
When deploying a large language model (LLM), machine learning (ML) practitioners typically care about two measurements for model serving performance: latency, defined by the time it takes to generate a single token, and throughput, defined by the number of tokens generated per second. Although a single request to the deployed endpoint would exhibit a throughput approximately equal to the inverse of model latency, this is not necessarily the case when multiple concurrent requests are simultaneous
2020 Research
JANUARY 29, 2024
Key Takeaways: Most respondents dismissed the suggestion that Biden exaggerated the threat of Trump, but a few think that Biden’s statement is an exaggeration, highlighting the constant attacks and empty rhetoric. When asked about the border crisis, most participants expressed concerns about the crisis, with varying opinions on how both Biden and Trump handled the situation.
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