InMoment XI

JANUARY 22, 2024

The financial sector is at the forefront of a significant transformation, driven largely by the buzzword of the decade: artificial intelligence. This somewhat novel tech isn’t just a tool, but a revolution of sorts. CX will be forever changed in the world of retail banking in the coming years by the unstoppable wake of AI. Our take: most industries are already there in large part.

Banking 260

Banking Financial Social Media Chatbots 260

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). It can identify, understand, and extract data from tables and forms with remarkable accuracy. Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious and time-consuming, and requires manual configuration that needs updating when the form changes.

Travel 101

Travel Resources Sports Hotels 101

Totango

JANUARY 22, 2024

This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick to the status quo, maintaining business as usual and leaving untapped potential on the table.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Joe Rawlinson

JANUARY 22, 2024

Building local brand awareness is just as important as creating a strong online identity. It enables you to attract nearby customers to your business and build a strong reputation for being credible and trustworthy. Local brand awareness is particularly important for smaller businesses that are trying to grow in their chosen industries. However, it’s something that every brand can benefit from and should think about.

Brands 78

Brands How To Sports Social Media 78

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

ShepHyken

JANUARY 22, 2024

Top Takeaways: Staying ahead of industry trends involves embracing technology. Artificial intelligence (AI) plays a critical role in analyzing and improving customer service. AI can offer companies access to valuable insights into customer behavior and preferences, adding value to the customer journey. Organizations need to know what data and information they should be measuring and tailor it to the processes that make sense to their business.

Customer Service 80

Customer Service Measurement Industry Customers 80

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more! Uplight will also be hosting social Read More The post AI, Innovation, and Clean Energy: a Sneak Peak at Uplight’s 2024 Conference Lineup appeared first on Uplight.

Conference 59

Conference Innovation Connections Customer Engagement 59

Team Support

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation.

Customer Service 59

Customer Service Knowledge Base Exceptional Customer Service B2B 59

Doing CX Right

JANUARY 22, 2024

Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson. The post The Analytics Edge – Transforming Customer Insights into Business Wins appeared first on Doing CX Right.

Customer Insights 59

Customer Insights Analytics Customer Journeys Customers 59

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. 1. Increase Responsiveness Your clients want to know that you are as invested in their success as they are. If they send an email or make a call, they expect to receive a response in a reasonable time frame.

Customer Service 52

Customer Service Company Financial Communication 52

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The DiJulius Group

JANUARY 22, 2024

5 Simple Tips You Can Make to Crush Your Next Presentation! 10 years ago, I left my very predictable job as a department director in the professional sports industry to become a consultant, public speaker, and facilitator. At the time I had no formal speaking training outside of a couple of speech and/or presentation classes. Read Full Article The post Essential Presentation Skills to Master for Today’s Business World appeared first on The DiJulius Group.

Sports 52

Sports Consulting Tips Training 52

CSM Magazine

JANUARY 22, 2024

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels. To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, l

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Gainsight

JANUARY 22, 2024

Today is Community Manager Appreciation Day – recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. Gainsight took some time last week to give some kudos to our own community team, and sat down with Kenneth Refsgaard, Manager, Community Strategy & Programs at Gainsight, and Anirban Dutta, Gainsight’s Team Lead for Community to hear their secrets behind how community managers can do it all – an

Management 52

Management Metrics ROI Measurement 52

CSM Magazine

JANUARY 22, 2024

In the digital age, a hotel’s homepage often serves as its front desk to the world. It’s where first impressions are formed, and decisions are made. This first digital impression can be as impactful as the first step into a physical hotel lobby. For many potential guests, the experience they have on your website determines whether they’ll book a stay or look elsewhere.

Hotels 52

Hotels Travel Analytics Social Media 52

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Communication

Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies.

CRM 52

CRM Technology Software Resources 52

Zonka Feedback

JANUARY 22, 2024

In a world filled with social media noise and constant notifications, it can be easy for customer voices to get lost in the digital shuffle. But don't worry! There's a reliable and time-tested tool that's still soaring high– the humble email survey.

Survey 52

Survey Examples Social Media Customer Voice 52

SurveySensum

JANUARY 22, 2024

Starting and completing a project is like conducting an orchestra. Success isn’t just about playing the right notes, but also about making sure that every person involved (stakeholders) is happy with how everything sounds. But, who are these Stakeholders? Stakeholders are a group of people who are involved in the project and care about the outcome.

Strategy 52

Strategy Management Groups Communication 52

Michel Falcon Experience

JANUARY 22, 2024

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Tips

Keatext

JANUARY 22, 2024

Analyze responses from open-ended survey questions and build a survey analysis report that includes insights from qualitative data.

Analysis 52

Analysis Survey How To Report 52

Help Scout

JANUARY 22, 2024

It feels so unfair to cop the blame for something entirely outside your control, particularly if your job performance is measured using those same customer service satisfaction ratings. Mat discusses small injustices, and how to cope with them.

Measurement 45

Measurement Customer Service How To Customers 45

Michel Falcon Experience

JANUARY 22, 2024

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Video 78

Video Company Culture Leadership 78

My Customer

JANUARY 22, 2024

Great customer service is a cornerstone of any successful business. However, the crucial customer satisfaction metric depends not just on.

Management 52

Management Customer Satisfaction Metrics Customer Service 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Michel Falcon Experience

JANUARY 22, 2024

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Hospitality 60

Hospitality How To Company Culture 60

Forrester's Customer Insights

JANUARY 22, 2024

It’s that time of year again, when many clients are in phase 0 or what Forrester calls a pre-RFP assessment period of strategically planning of what to do with their legacy enterprise HCM and Finance applications or contemplating massive HR and Finance operations transformation, we highly encourage all LE and ME organizations to read our […]

Industry 38

Industry Insurance Government Banking 38

Michel Falcon Experience

JANUARY 22, 2024

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Forrester's Customer Insights

JANUARY 22, 2024

Forrester believes that future consumer digital experiences will be simultaneously more invisible and immersive. Consumers will seek experiences with less friction when they are task-oriented or need peace of mind. Some of these experiences will have so little friction that there is no friction.

Consumers 35

Consumers Customer Experience Customers 35

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Training

Integrity Solutions

JANUARY 22, 2024

Trust is the cornerstone of any successful business relationship, and it’s particularly crucial in sales. What is the role of trust in sales? Buyers want to know that they can trust what you’re telling them, that you have their best interests in mind, that you’ll stand behind what your product or service promises to deliver, and that you’ll make things right if any problems do come up.

Sales 60

Sales Social Media Study Trends 60