Zonka Feedback
MARCH 21, 2024
Companies worldwide are harnessing automation technology to streamline operations, minimize human errors, and save valuable time in delivering exceptional service. From AI-powered chatbots handling customer inquiries round-the-clock to automated email campaigns tailored to individual preferences, the possibilities are endless.
C3Centricity
MARCH 21, 2024
It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! Why is this? I believe it is because their ROI is longer-term and often difficult to prove. They therefore make the perfect target for sweeping reductions. A few years ago, I was asked to talk on this topic at the Planung&Analyse conference in Frankfurt.
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TechSee
MARCH 21, 2024
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.
Beyond Philosophy
MARCH 21, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sometimes, things go wrong despite your best efforts. This situation happens everywhere. Even the most well-managed companies will have things go wrong. So, it’s not a matter of if but when regarding a customer crisis.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
MiaRec
MARCH 21, 2024
An organization's contact center is producing an enormous amount of data every day, but traditionally these insights have been inaccessible. For example, contact center managers would get random glimpses into what is going on by evaluating a tiny fraction (2-5%) of their calls. However, now with Generative AI, contact centers can automatically score 100% of their call volume, allowing them to identify patterns and trends that would otherwise be invisible, such as subtle changes in an agent's per
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Strativity
MARCH 21, 2024
The post A Multi-Pack of Relevance: How to Capture Your Customers’ Attention and Deliver Value in a Fragmented Marketplace appeared first on Material.
Magellan Solutions
MARCH 21, 2024
Have you ever wondered why data accuracy is essential? One mistake can ruin plans. Imagine leaving a US$3.1 trillion pile of cash on the table—that’s essentially what businesses across America do annually by tolerating inaccurate data. Faulty data is a critical error that no company can overlook. It leads to confusion, waste, risks, and disaster.
SurveySensum
MARCH 21, 2024
An automotive company is looking to sell its SUVs to an audience that predominantly buys Sedan cars. As a result of this, they are unable to meet their sales targets. Well, this is bound to happen! If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! They need to sell to an audience that fits their buyer profile!
Genroe
MARCH 21, 2024
Unlock the power of customer feedback analysis! Learn the best methods and tools to drive growth and success. The post The Ultimate Guide to Customer Feedback Analysis: Strategies, Tools & Best Practices appeared first on Genroe | Customer Experience | Net Promoter Score.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Uplight
MARCH 21, 2024
Now that I’ve attended my first SXSW conference, I feel fully entitled, and maybe cool enough, to just call it “SX” or “South-By.” I’ll try not to let it go to my head. As a brand marketer, SXSW has been a “bucket list” conference for me for many years. My ticket got punched this year, Read More The post SXSW: Musings from “South-By” and Uplight’s Debut with Duke Energy and GM appeared first on Uplight.
Gainsight
MARCH 21, 2024
What do Miley Cyrus and artificial intelligence have in common? Well, at times it can feel like deciding how you utilize the power of artificial intelligence for your organization is “The Climb.” It’s not always an easy journey, but one that will be worthwhile. In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of
CSM Magazine
MARCH 21, 2024
In today’s online world, ad blockers have become a common tool for improving browsing experiences by eliminating intrusive advertisements. However, while ad blockers offer undeniable benefits, they also raise several safety concerns that users should be aware of. This blog post aims to shed light on the potential risks associated with using ad blockers and provide valuable insights to help you navigate this complex topic.
Strativity
MARCH 21, 2024
The post A Multi-Pack of Relevance: How to Capture Your Customers’ Attention and Deliver Value in a Fragmented Marketplace appeared first on Material.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
MARCH 21, 2024
“Sorry for the inconvenience” is a tried-and-true phrase, but it can sometimes feel overused or insincere if not delivered well. Here are 50 alternative ways to express your apologies and show customers that you truly care about their experience. 50 Alternatives to “Sorry for the Inconvenience” We sincerely apologize for any trouble we’ve caused.
Forrester's Customer Insights
MARCH 21, 2024
As we outlined in previous research, Generative AI assistants known as TuringBots can serve as powerful tools to address some of the broader software development challenges. Specifically they help to automate a wide range of tasks throughout the software development life cycle (SDLC).
Adrian Swinscoe
MARCH 21, 2024
This is a guest post by Rhys Williams, a freelance content marketing writer specialising in B2B SaaS, martech and personalisation. While there are plenty of positive […] The post Customer Advocacy – An Untapped Asset first appeared on Adrian Swinscoe.
Strativity
MARCH 21, 2024
The post Using Social Analytics for Rapid UX Insights appeared first on Material.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
MARCH 21, 2024
Right now, the hottest ticket in town might be Dune 2, but running a close second is SSE – the Security Services Edge which is a fancy acronym for cloud-delivered, user-focused security capabilities that protect the remote workforce.
Strativity
MARCH 21, 2024
The post Using Social Analytics for Rapid UX Insights appeared first on Material.
Forrester's Customer Insights
MARCH 21, 2024
What’s the lawsuit about? The United States Department of Justice has announced an antitrust lawsuit against Apple. Antitrust action against companies is intended to thwart monopolistic behavior that a government believes impedes competition and hurts consumers.
Playvox
MARCH 21, 2024
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Most interactions that contact center agents have daily are to solve a problem or issue, adjust a payment, or ask a clarifying question. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
MARCH 21, 2024
In a bid to differentiate itself in the cloud market, Akamai unveiled its latest cloud offerings designed to be platform agnostic, cost-efficient, low-latency, and user-friendly. Akamai launched “Generalized Edge Compute (Gecko)” for companies looking to run workloads closer to users, devices, and data sources. Companies often do that to improve their user experience.
BirdEye
MARCH 21, 2024
Everyone is on Twitter (currently X), making it crucial to step up your Twitter game. A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. However, generating strong impressions on the platform can be an uphill battle with frequent algorithm changes. But we have an insider secret to share – knowing the best times to post on Twitter can give you a significant competitive edge.
Forrester's Customer Insights
MARCH 21, 2024
In the report, we also analyzed the key trends and drivers of the digital asset custody market, key tech supporting digital asset custody, the core capabilities of representative custody providers, and early good practices for integrating these solutions.
Forrester's Customer Insights
MARCH 21, 2024
Read insights from Principal Analyst Emily Pfeiffer and Senior Research Associate Delilah Gonzalez on how quality data powers commerce search experiences.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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