Blake Morgan

JANUARY 23, 2024

                                        In a saturated market, customer experience transcends price and product; it’s the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for customer experience (CX) practitioners.

Trends 64

Trends Customer Experience Culture Customer Centricity 64

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. While the impact of Local Guides on brand reputation management strategy is largely dependent on the quality and quantity of the contributions from the Guides, businesses can respond to these contributions and leverage the program to enhance their onli

Strategy 260

Strategy Management Video Feedback 260

Experience Investigators by 360Connext

JANUARY 23, 2024

Unlock the secrets to a customer experience that’s both innovative and effortless. On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers. Discover how customer-centric design and clear communication can make all the difference, as she offers up actionable strategies rooted in understanding customer pain points and the art of incremental changes.

Innovation 143

Innovation Customer Centricity Customer Satisfaction Customer Journeys 143

Zeisler Consulting

JANUARY 23, 2024

I know I rail on about VoC (truth be known, that’s not my strongest topic of expertise; I’m much more of a Process Engineer)…Sure, VoC and Customer Insights inform the work we do to improve and better align our Customers’ Experiences with our Brand Promise, but it’s really just the first step. Nevertheless, I get a lot of inquiries from clients about the surveying process and techniques.

Survey 93

Survey Meeting Video Feedback 93

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

ShepHyken

JANUARY 23, 2024

Duplicate or triplicate (or more) effort is a waste of time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. I recently had to get an MRI for a medical issue and was asked to fill out some online forms before my appointment. (And in case you’re concerned, don’t worry. I’m okay!

Insurance 84

Insurance Banking Customer Service Training Retail 84

Optimove

JANUARY 23, 2024

Why It Matters: Great email designs are a crucial element in email marketing Even the best copy isn’t enough to create a winning campaign Well-crafted email designs have the power to boost conversion, retention rates, and other Key Performance Indicators (KPIs) The Big Picture: When it comes to email marketing, optimize for mobile and use attention grabbing images.

Tips 59

Tips eBook User Experience Engagement 59

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using ERPSign, Orchestrator and additional

Management 52

Management Case Study Study Customers 52

Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D. The just-published 2023 Factbook indicates an industry that is becoming more nimble and efficient in its R&D over the long haul.

Trends 52

Trends Metrics Analysis Innovation 52

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using ERPSign, Orchestrator and additional

Management 52

Management Case Study Study Customers 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Magellan Solutions

JANUARY 23, 2024

Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. However, it also brings headaches when critical systems fail or important data is lost. Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers.

System 52

System Software Technology Insurance 52

SurveySparrow

JANUARY 23, 2024

Have you ever wondered about what student surveys do? I’d say they capture honest student feedback. Now, how do we ensure that the feedback is genuine? That’s simple. You need to ask the right student survey questions! If you are a curious mind, confused or lost in creating the perfect questionnaire, you have landed at the right place! I have curated a list of questions that you can use.

Survey 52

Survey Course Tips Feedback 52

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS). Customer Support as a Service (CSaaS) is changing the customer interaction game for everyone.

Contact Center 52

Contact Center Contact Center Software CRM Call Center 52

Michel Falcon Experience

JANUARY 23, 2024

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Hospitality 78

Hospitality Video 78

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

JANUARY 23, 2024

One of our 2024 media and advertising predictions that got left on the “cutting room floor” last August was: Netflix will announce a major live sports deal. Yes, now I wish we had published that one, because it would have come true.

Sports 38

Sports Advertising Customers 38

Michel Falcon Experience

JANUARY 23, 2024

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How To 78

How To Video 78

Forrester's Customer Insights

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants. Fourteen-year-old Influitive played a tremendous role in elevating B2B customer advocacy from “random acts of references” to strategic engagement with advocate storytellers.

B2B 38

B2B Consulting Customers Engagement 38

Michel Falcon Experience

JANUARY 23, 2024

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Industry 78

Industry Customer Service Video Customers 78

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

JANUARY 23, 2024

In a challenging B2B environment, Forrester’s B2B Summit North America will equip marketing, sales, and product professionals with strategies and tools to chart a course to growth.

B2B 36

B2B Course Sales Strategy 36

Michel Falcon Experience

JANUARY 23, 2024

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Company 78

Company Video 78

Experience Investigators by 360Connext

JANUARY 23, 2024

It feels like the world is changing at lightning speed. Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Let’s discuss common missteps, mistakes, and general mayhem to avoid! Former CX “Trends” to Leave Behind 1.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

Michel Falcon Experience

JANUARY 23, 2024

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Leadership 78

Leadership Company Video 78

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SurveySensum

JANUARY 23, 2024

Did you know that the average attention span of an online user is now shorter than that of a goldfish, lasting just about 8 seconds? Yes, that’s absolutely true! So, now you know why you didn’t receive enough responses on your LONG surveys. The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be?

Survey 52

Survey Metrics Feedback Engagement 52

Michel Falcon Experience

JANUARY 23, 2024

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Video 78

Video 78

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? Clients ask this question all the time. Unfortunately, it’s like asking how much a dress costs. A beach coverup from Target is $20; a couture gown from Chanel could be $200,000. With customer survey programs, as with dresses, there is an enormous range. Your Typical Customer Survey Program Costs Include: Question Development with Logic Branching The Software Platform Campaign Development (The Messages and Reminders that Invite Users to Take Y

Survey 52

Survey Analysis Software Customers 52

Michel Falcon Experience

JANUARY 23, 2024

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Industry 78

Industry Customer Experience Video Customers 78

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Feedbackly

JANUARY 23, 2024

The idea of Customer Experience has always been present, even in the ancient past, when trade ties were built on good buyer-seller relationships. However, CX has evolved into a fully-fledged concept today, and its strategies have changed to suit the digital era. How will the CX landscape change this year? What factors will influence it? Let’s take a look at the top 5 CX trends in 2024!

Trends 52

Trends Customer Experience e-support ROI 52

Michel Falcon Experience

JANUARY 23, 2024

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Customer Service 78

Customer Service Video Customers 78