Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. No matter where your customers get service, they’ll expect outstanding customer experience (CX), so you’ll have to be ready. Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture How To 130

TechSee

APRIL 21, 2023

A truck roll is when a technician or service provider drives to a customer’s location to install or repair equipment. They are a necessary part of many customer and field service operations. And there will always be situations where a technician needs to be dispatched in-person to solve a problem with their special skills or equipment. However, a surprising number of visits end up being wasted on issues that could have been easily fixed by customers themselves had they have been given a li

Financial 109

Financial Transportation Software Government 109

MiaRec

APRIL 21, 2023

As you see Voice Analytic solutions promote their Topic Analysis capabilities, you start to wonder what is so special about organizing calls by topics. Because Topic Analysis is such a versatile tool, it is hard to give a simple answer on how to best use it. It can boost agent morale, reduce customer churn, catch potential problems before they happen, and so much more.

Analysis 87

Analysis Contact Center Analytics Tools 87

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Helen Dewdney

APRIL 21, 2023

Having a motor accident, making a claim, choosing your repairer If you have an accident in your vehicle it can be devastating. Of course, it is even worse if you are injured and/or you have to deal with an insurance company being difficult. In this post Tim Kelly of Motor Claim Guru tells you what you need to know about the cover you should take out and what the insurance company legally can and cannot do.

Insurance 92

Insurance Automotive Consumers Financial 92

AWS Machine Learning

APRIL 21, 2023

Batch inference is a common pattern where prediction requests are batched together on input, a job runs to process those requests against a trained model, and the output includes batch prediction responses that can then be consumed by other applications or business functions. Running batch use cases in production environments requires a repeatable process for model retraining as well as batch inference.

Training 75

Training Consumers Policies Data 75

ShepHyken

APRIL 21, 2023

This week, we feature an article by Josh Centers, Business Journalist at TextExpander. It is a platform that helps teams save time and eliminate repetitive typing with just a few keystrokes. He writes about how successful brands have built consistency and reliability into their customer service. Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDon

Customer Service 62

Customer Service Customer Satisfaction Social Media Communication 62

SAP Customer Experience

APRIL 21, 2023

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

Sales 61

Sales Customer Experience Customers 61

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. It offers a drag-and-drop interface, making it easy to create and design forms. The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. This includes weak customer support, limited integrations, and a steep learning curve.

Survey 52

Survey Multi-Channel Analysis Tools 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Strativity

APRIL 21, 2023

Acquisition Catalyzes Science and Systems Approach LOS ANGELES, Calif. (April 20, 2023) — Material , a customer experience transformation leader that combines insights with technology to speed engagement and growth, proudly announced a groundbreaking partnership today with BlueOcean and its AI-powered decision intelligence platform for marketers, Brand Navigator.

Brands 52

Brands ROI Customer Centricity Technology 52

CSM Magazine

APRIL 21, 2023

Outsourcing business processes is a great way to free up time, reduce costs and increase the efficiency of your business. Not to mention that with remote-only workforces continuing to grow, using outsourced talent is becoming the norm. There are many reasons why it is smart to outsource some of your operations. Here are some of the best roles to outsource.

Social Media 52

Social Media System Resources Data 52

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton , Kevin Scanlon , and Carlos del Corral on April 26th at 2 PM CET or 1 PM GMT. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 52

B2B Engagement B2C Customer Experience 52

CSM Magazine

APRIL 21, 2023

Marketing is only one small piece of the puzzle when it comes to a successful business and connecting with your customers. Using social media is certainly powerful, but without the right strategy and types of content, it will fall flat without achieving your business goals. That’s why you need to start thinking outside of traditional marketing and instead focus on educating your audience so they can truly understand how your product or service fits into their lives.

Social Media 52

Social Media Engagement Video Entertainment 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

ChurnZero

APRIL 21, 2023

Has customer training become a full-time job for your CSMs? Instead of focusing on account churn risks and growth opportunities, CSMs spend their days demoing features, reciting answers to FAQs, and resending lost resources to customers. Relying on traditional training methods, like one-to-one sessions and email, is a surefire way to burn out your CS team and lead them to look for a role where they can do the strategy work they were hired to do.

Self Service 52

Self Service Training Course Customers 52

Uplight

APRIL 21, 2023

Last year, Uplight started the TeamUP! volunteer program, where Uplighters volunteer their time and skills to advance organizations that are working on environmental and social issues. I talked with Steph Perez-Prokop (she/her), Senior Manager of People Experience, about how the initiative got started, what Uplighters have been up to, and the impact the program has Read More The post TeamUP!

Management 52

Management 52

Helen Dewdney

APRIL 21, 2023

Kekezza Reece also known as Kezza Kezza is dynamically disabled & multiply neurodivergent person. She has spent a lifetime adapting to the world around her due to disability and neurodivergence. She now uses these creative and lateral thinking skills to support her clients to change their life. Whether that’s performance related, or to gain a better work/life balance, they work together to create the future they want to live.

Consumers 50

Consumers Company How To Customer Service 50

Forrester's Customer Insights

APRIL 21, 2023

Urgency isn’t enough to drive climate action and improve environmental sustainability practices. Learn several key insights from successful chief sustainability officers.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SmartKarrot

APRIL 21, 2023

Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Take on new clients and take part in periodic review calls. Prior to measuring, monitoring, and frequently reporting progress, comprehend the aims of the consumer.

Customer Success 19

Customer Success Exercises ROI Customers 19

Forrester's Customer Insights

APRIL 21, 2023

The obligation to comply with supply chain regulations from the EU Supply Chain Act to a draft of US supply chain due diligence laws is spurring firms to rethink sourcing, supply chain, manufacturing policies, and supporting applications. In addition, the US and the EU alone are currently spending $1.4 trillion on environmental sustainability and climate adaptation.

Innovation 26

Innovation Policies 26

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. This approach empowers users to access and analyze data on their own, without relying on IT or data analysts. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Self Service 16

Self Service Report Analytics Tools 16

Forrester's Customer Insights

APRIL 21, 2023

Businesses and media tend to catalog Gen Z (individuals born between 1997 and 2012) as the sustainability generation. Media hype surrounding young environmental activists like Greta Thunberg reinforces this stereotype. But brands and retailers should beware this boilerplate assumption. Gen Z’s relationship with environmental sustainability is nuanced.

Retail 26

Retail Brands B2C Trends 26

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SmartKarrot

APRIL 21, 2023

In today’s competitive business landscape, organizations need to constantly analyze and optimize their revenue streams to stay ahead of the game. This is where revenue intelligence comes into play, helping companies to gain valuable insights into their revenue performance, identify growth opportunities, and drive profitability. In this blog, we will explore two key areas of revenue intelligence: deferred revenue and expansion revenue.

CRM 10

CRM Metrics Customer Relationship Management Software 10

Forrester's Customer Insights

APRIL 21, 2023

Climate change is accelerating, but initiatives to slow the change are having an impact. Learn three ways that the green market revolution is already gaining ground faster than expected.

Marketing 26

Marketing 26

Forrester's Customer Insights

APRIL 21, 2023

Climate change impacts of this century are irreversible, and they will likely only worsen. Learn the skills, tech, and commitment needed for climate adaptation.

Technology 26

Technology 26

Forrester's Customer Insights

APRIL 21, 2023

Climate events occur more frequently every year. Treat this Earth Day as a call to action, and add climate risks to your systemic risk purview.

System 26

System Management Customers 26

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Forrester's Customer Insights

APRIL 21, 2023

Technology and sustainability leaders can use the insights in this report to benchmark their own state of IT environmental sustainability.

Survey 26

Survey Technology Report Strategy 26

Forrester's Customer Insights

APRIL 21, 2023

Read for strategic marketplace and DTC takeaways we gathered from Forrester’s Q1 2023 Global State Of Brand Manufacturers Survey.

Brands 26

Brands Survey B2C Retail 26

Forrester's Customer Insights

APRIL 21, 2023

Frameworks and standards are not the same. Learn the difference and get a look at some commonly used ones for sustainability.

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