Experience Investigators by 360Connext

DECEMBER 15, 2023

Customer experience is not a fad or a trend or a buzzy phrase. And yet, organizations often treat it like it is. They hang a banner, then ignore it. They announce it as an annual theme, then forget it by February. Or they simply talk about it without actually putting any rigor or discipline or even real goals to it. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real ch

Communication 304

Communication Tips Customer Journeys Customer Experience 304

SaleMove

DECEMBER 15, 2023

Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications. The post SMS as Part of Insurance Companies’ Interaction Strategy appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 104

Insurance Interaction Strategy Company 104

Zonka Feedback

DECEMBER 15, 2023

Effective communication is essential in all aspects of life, from family to school to business and more. If you are a business owner or manager, it is essential to know how your customers perceive your products and services and their overall experience with your business. This is where the need to gather customer feedback comes into the picture and online feedback forms help you just do that!

Feedback 59

Feedback Communication Management Customer Experience 59

Gainsight

DECEMBER 15, 2023

Shhhh. Listen. Hear that? It’s the sound of the SaaS universe undergoing a massive change. Actually, the sound is more like a roar than a whisper. Between sky-high interest rates and AI-driven disruption, we don’t see the speed of change slowing down anytime soon. That means every company is in belt-tightening mode. SaaS leaders and investors are scrutinizing headcount closely, especially in departments that aren’t directly tied to the bottom line.

Tips 52

Tips Leadership Sales Training 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

CSM Magazine

DECEMBER 15, 2023

The uniform industry, while essential, has traditionally faced challenges in optimizing its operations. Inefficiencies in procurement, inventory management, and order processing can hinder business performance. However, the advent of Business-to-Business (B2B) e-commerce solutions presents a transformative opportunity for uniform providers to streamline their operations, enhance efficiency, and stay competitive in a rapidly evolving market.

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B2B Trends Financial System 52

CSM Magazine

DECEMBER 15, 2023

One of the primary security risks in the world of Bitcoin and other cryptocurrencies is the threat of brute force attacks. These attacks essentially involve an attacker attempting to crack a cryptography key by systematically checking all possible keys until the correct one is found. While theoretically plausible, these attacks are computationally demanding and time-consuming.

Technology 52

Technology System Data Innovation 52

Help Scout

DECEMBER 15, 2023

In this article, we’ll take a closer look at omnichannel retail, discuss successful (and not so successful) examples, identify emerging trends, examine its impact on customer experience, and recommend ways you can effectively measure its success.

Omni-Channel 45

Omni-Channel Retail Examples Trends 45

Centercode

DECEMBER 15, 2023

Discover fintech's future with Square's Beta Queen, Lindsay Brown, in our revealing podcast episode!

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Forrester's Customer Insights

DECEMBER 15, 2023

Tasks And Responsibilities To Activate And Evolve Journey Centricity Need a menu of tasks that CX teams can assume to steer a journey-centric transformation? Find it in our new report! Embracing journey centricity often takes years.

Report 38

Report Connections Customers 38

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.

Customer Success 10

Customer Success How To Feedback Innovation 10

Forrester's Customer Insights

DECEMBER 15, 2023

Results from Forrester’s Portfolio Marketing Survey, 2023, reveal that high-performing portfolio marketing teams prioritize strategic activities and take an audience-focused approach to their work. This blog post reveals the top three practices we see high-performing portfolio marketing teams doing differently.

Marketing 33

Marketing Survey 33

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.

Customer Success 10

Customer Success How To Feedback Innovation 10

Forrester's Customer Insights

DECEMBER 15, 2023

It is this time of year where I usually like to try and make seasonal specialties from other parts of the world. I’ve been exchanging recipes with my colleague George Lawrie. I’m not sure how anyone can really eat the mince pies he tells me are delicious.

Innovation 31

Innovation Industry Management 31

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

AWS Machine Learning

DECEMBER 15, 2023

We are excited to announce the launch of Amazon DocumentDB (with MongoDB compatibility) integration with Amazon SageMaker Canvas , allowing Amazon DocumentDB customers to build and use generative AI and machine learning (ML) solutions without writing code. Amazon DocumentDB is a fully managed native JSON document database that makes it straightforward and cost-effective to operate critical document workloads at virtually any scale without managing infrastructure.

Connections 90

Connections Data Analytics Training 90

Forrester's Customer Insights

DECEMBER 15, 2023

This blog post announces The Forrester Wave™: Cybersecurity Consulting Providers In Asia Pacific, Q4 2023 report.

Consulting 33

Consulting Report Trends 33

Brandwatch CX

DECEMBER 15, 2023

There are various definitions of brand health. Each includes a collection of metrics and approaches, but they all lead to the same thing. Brand health is essentially measured by how effective your brand is in helping you to achieve your aims. That effectiveness can be measured in a number of ways, such as: Brand Reputation Brand Awareness Brand Equity Employee Engagement Brand Positioning Brand Delivery These are just a few examples, but they arguably all fall under brand health.

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Measurement Brands How To Metrics 102

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. It explores how they balanced corporate consistency with local authenticity.

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Social Media Management Metrics Connections 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Brandwatch CX

DECEMBER 15, 2023

There are various definitions of brand health. Each includes a collection of metrics and approaches, but they all lead to the same thing. Brand health is essentially measured by how effective your brand is in helping you to achieve your aims. That effectiveness can be measured in a number of ways, such as: Brand Reputation Brand Awareness Brand Equity Employee Engagement Brand Positioning Brand Delivery These are just a few examples, but they arguably all fall under brand health.

Measurement 87

Measurement Brands How To Metrics 87